Packing the SRX1500 Services Gateway for Shipment
To pack the SRX1500 Services Gateway for shipment:
1.
Retrieve the shipping carton and packing materials in which the services gateway was
originally shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
2.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist and connect
the strap to the ESD point on the chassis or to an outside ESD point if the device is
disconnected from earth ground. For more information about ESD, see
Electrostatic Discharge Damage to the SRX1500 Services Gateway” on page 118
.
3.
On the console or other management device connected to the services gateway, enter
CLI operational mode and issue the following command to shut down the services
gateway software:
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
4.
Shut down power to the services gateway by pressing the Power button on the front
of the services gateway.
5.
Disconnect power from the services gateway.
6.
Remove the cables that connect to all external devices.
7.
If the services gateway is installed in a rack, have one person support the weight of
the services gateway while another person unscrews and removes the mounting
screws.
8.
Place the services gateway in the shipping carton.
9.
Cover the services gateway with an ESD bag, and place the packing foam on top of
and around the device.
10.
Replace the accessory box on top of the packing foam.
11.
Securely tape the box closed.
12.
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
109
Copyright © 2017, Juniper Networks, Inc.
Chapter 22: Contacting Customer Support
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