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Software Upgrade Recommendation and Review Service
Juniper Networks Software Upgrade Recommendation and Review
Service provides an expert review of your software requirements,
assessment of software upgrade risk, analysis of potential impact
on your network, and recommendations on a target software
release that can best meet your requirements.
Service Deliverables
Software upgrade requirements assessment:
• Review of current conditions, problem history, and feature
requirements for your network infrastructure to provide a target
software release assessment. This assessment may include
existing hardware and software inventory, existing feature
use and future feature requirements, performance and high
availability requirements, previous cases and problems reported,
and latest network infrastructure design or services changes.
Software release analysis:
• Review of target software release with information about any
additional software features included in the target release
such as operating features, redundancy features, configuration
features, other features, and any default behavior and syntax
changes in the target release.
• Provide information about software bugs found in the field
that match the target release and your network profile. This
information includes a description of the problem, impact, known
trigger for the problem, and a proposed solution or any known
workarounds that may alleviate or help to prevent the problem.
• In-depth analysis of the identified software bugs in the target
release and of the potential level of exposure on the network
based on your specific business and networking requirements.
• Assessment of the probability that you may encounter the
reported bugs on your network and recommendations regarding
the course of action to avoid potential problems.
Software upgrade recommendations:
• Consolidated report containing the software upgrade
requirements assessment, target software analysis, and any
recommended changes and improvements.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables”
section. The scope of the service is limited to one software target
release and to the Juniper Networks products and services that
you have purchased.
Software Upgrade Recommendation and Review Service
deliverables are based on the network profile information provided
by you or collected through Service Now and Service Insight. The
scope of this offering can vary and be restricted if the complete
required information and documentation is not provided. For
additional details, please refer to the Service Description Document.
Product Health Check Service
Juniper Networks Product Health Check Service uses sampling
data from targeted Juniper devices on your network to check key
indicators of device health and utilization. This helps determine
if products are maintaining performance expectations based
on Juniper recommended best practices. The service focuses
on identifying potential malfunctioning hardware components,
dormant problems, any abnormalities in the trend data for
potential improvement, and any other performance related
issues. Juniper engineers will analyze your data and provide
recommended actions to help identify potential risks and issues
with your Juniper products before they impact your network, and
to proactively improve network performance.
Service Deliverables
Data device collection and analysis:
Juniper engineers will provide your IT staff with the required
software collection tool, and will work with them to collect
sample network data and analyze the findings to determine areas
of improvement. The collected key device health indicators will
be analyzed to identify potential problem areas. Examples of the
collected data include CPU and memory utilization, task memory,
chassis and system alarms, packet forward engine traffic, session
counts, ASIC/FPgA (field-programmable gate array) status and
errors, and zone/screening counters. Provide information on
critical issues that are found along with recommended available
workaround solutions, and assist Juniper Networks Technical
Assistance Center (JTAC) on issue resolution.
Optimization recommendation:
Juniper will recommend solutions based on recognized best
practices to resolve the identified problem areas and optimize
your network’s health and utilization. Performance trends will be
identified along with recommendations on the respective areas
for improvement. A written report will be submitted and Juniper
engineers will review the findings with you in a conference call.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of the service is limited to Juniper Networks Junos
operating system (on Juniper Networks M Series Multiservice
Edge Routers, T Series Core Routers, and MX Series 3D Universal
Edge Routers), as well as ScreenOS
®
Software devices. It includes
one (1) Product Health Check report, defined as either Junos
OS or ScreenOS. The scope is also limited to Juniper Networks
device health check only and does not include network-level
performance analysis. For additional details, please refer to the
Service Description Document.
