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Feature Rollout and Change Review Service
Juniper Networks Feature Rollout and Change Review Service
provides consultative review and recommendations for planned
feature introductions to help you determine the optimal rollout plan.
Juniper engineers will work with you to understand your priorities,
requirements, and goals. By applying and understanding your
network topology, product configurations, feature requirements,
and strategy, the Juniper engineer will provide detailed analysis
and recommendations that proactively identify risks to help
minimize potential service disruption when the implementation
plan is being carried out.
Service Deliverables
Network feature rollout plan review and analysis:
• Review of your service priorities, requirements and goals,
existing network architecture and topology, feature
selection and configuration, and the overall strategy of the
implementation plan.
• Analysis of the impact of the new feature on the existing
infrastructure, including analysis of the new feature design,
configuration, scalability, and interoperability with other vendor
equipment.
• Information about software defects found in the field that
match your current release is assessed with the new feature
requirement and your network profile.
• In-depth analysis of the identified software defects and
potential level of exposure on the network is conducted based
on your specific business and networking requirements.
• An assessment on the probability that you may encounter
problems on the network during rollout is also provided.
Recommendations for feature rollout plan:
• Written report with recommendations on how to optimize the
rollout of the new feature
• Meeting to review the recommendations with you for final
agreement on the rollout plan
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to new feature rollout for
one software release and to the Juniper Networks products and
services that have been purchased. This service is dependent
upon the current network software’s capability to support the
new feature. Any new feature rollout plan review that requires
a new software version is out of scope, and requires a Juniper
Networks Software Upgrade Recommendation and Review
Service to provide recommendations for upgrading software to the
appropriate version.
Feature Rollout and Change Review Service deliverables are
based on the network profile information provided by you or
collected through Service Now and Service Insight. The scope of
this offering may vary and be restricted if the complete required
information and documentation is not provided. For additional
details, please refer to the Service Description Document.
Network Change Plan Review Service
Juniper Networks Network Change Plan Review Service reviews
your network change plans and provides recommendations for
optimizing the process based on known best practices. Network
change plans may include a software upgrade implementation
plan, a new feature implementation plan, and network migration for
Juniper Networks products with which you may need assistance.
Service Deliverables
Network change plan review and assistance:
• Detailed review of your methods and procedures for network
hardware and software configuration changes
• Review of your acceptance test plan and contingency roll back
plan, if applicable
• Assistance in the preparation of implementation plan
procedures
Optimization recommendations:
• Proactively identify implementation issues and provide
recommendations for changes to your test plan associated with
the network changes
• Provide recommendations on optimizing the migration methods
and procedures wherever there is an opportunity to minimize
implementation time and service disruption
• Advise you about any relevant leading practices for the
network change and deliver a written report on Juniper’s
recommendations
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to one major network change
plan and associated minor changes. A major change includes
events such as activation and installation of a new device,
insertion of a new line card and activation of new service, a routing
policy change, activation of a new software feature, migration of
service traffic and reconfiguration due to a design change, end
of life (EOl), end of engineering (EOE), end of support (EOS),
an operation process change, and a hardware upgrade. A minor
change includes events such as an IP address change, a security
policy change, and deactivation or activation of an interface.
This service scope is limited to Juniper Networks products only
and does not include network migrations from a third-party
product to a Juniper Networks product.
For additional details, please refer to the Service Description
Document.
