F 500 V3 Oslo 4 / 20
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10. Jøtul F 500 V3 Oslo
Wood-burning Product
Warranty
Effective January 1, 2019
This warranty policy applies to wood-burning products
identified by Jøtul trade name, as set forth below.
A. LIMITED LIFETIME WARRANTY, parts only:
Jøtul North America Inc. (JØTUL) warrants, to the original retail
purchaser, that those baffle and air manifold components of
the Jøtul Stove or Fireplace Insert specified above will be free
of defects in material and workmanship for the life of the
product. This warranty is subject to the terms, exclusions and
limitations set forth below.
B. LIMITED FIVE YEAR WARRANTY - Cast Iron and Steel
Components:
JØTUL warrants, to the original retail purchaser, that those
components of the Jøtul Stove or Fireplace Insert specified
above will be free of defects in material and workmanship
for a period of five (5) years from the date of purchase. This
warranty is subject to the terms, exclusions and limitations set
forth below.
C. LIMITED TWO YEAR WARRANTY - Enamel Finish:
JØTUL warrants, to the original retail purchaser, the enamel
finish on cast iron components of the Jøtul Stove or Fireplace
Insert specified above against peeling or fading for a period
of two (2) years from the date of purchase. This warranty is
subject to the terms, exclusions and limitations set forth
below.
D. LIMITED ONE YEAR WARRANTY - Electrical Components
(blowers, thermostatic switches, combustion monitor):
JØTUL warrants, to the original retail purchaser, that those
components of the Jøtul Stove or Fireplace Insert specified
above will be free of defects in material and workmanship
for a period of one (1) year from the date of purchase. This
warranty is subject to the terms, exclusions, and limitations
set forth below:
JØTUL will repair or replace (including parts & labor), at its
option, any of the above components determined by JØTUL to
be covered by this warranty. You must, at your own expense,
arrange to deliver or ship the component to an authorized
Jøtul or Scan dealer and arrange for pickup or delivery of the
component after repairs have been made. If, upon inspection,
JØTUL determines that the component is covered by this
warranty, the repair or replacement will be made as set forth
above. This warranty is not transferable and is extended only
to, and is solely for the benefit of, the original retail purchaser
of the Jøtul Stove or Fireplace Insert. This paragraph sets forth
the sole remedy available under this warranty in the event of
any defect in the Jøtul or Scan Stove or Fireplace.
The warranty period for any replaced component will be the
remaining unexpired portion of the warranty period for the
original component.
Please retain your dated sales receipt in your records as proof
of purchase.
Exclusions and Limitations
Notice: This warranty is void if installation or service is
performed by someone other than an authorized installer or
service agency, or if installation is not in conformance with
the installation and operating instructions contained in this
owner’s manual or local and/or national fire and building
regulations. A listing of local authorized installers, service
agencies and gas suppliers can be obtained from the National
Fireplace Institute at http://www.nficertified.org/.
This warranty does not cover the following:
1. Repair or replacement of parts that are subject to normal
wear and tear during the warranty period or to parts
that may require replacement in connection with normal
maintenance. These parts include catalytic combustor*,
paint, gaskets, burn plates, baffles, air manifolds, firebricks,
fire grates, or glass (glass is only warranted against thermal
breakage).
* The catalytic combustor is separately warranted by Jøtul North
America, Inc. and secondarily by Applied Ceramics. See next page for
warranty information and instructions.
2. Damage due to incorrect installations not in conformance
with the installation instructions contained in this
owner’s manual or local and/or national fire and building
regulations.
3. Damage, including damage to enamel surfaces, caused by
improper operation, over-firing, and/or misuse. Improper
operation, such as burning the stove with the ash door
open, can damage the stove. Over-firing occurs when
any part of the stove glows red. Over-firing can also be
identified by warped plates, rust-colored cast iron, paint
pigment that has turned dusty white, or bubbling, cracking
and discoloration of the enamel finish. Misuse includes,
without limitation, use that is not in conformance with the
operating instructions contained in this owner’s manual.
4. Damage due to service performed by an installer or service
agency, unless otherwise agreed to in writing by JØTUL.
5. Damage caused by unauthorized modification, use or
repair.
6. Costs incurred by travel time and/or loss of service.
7. Labor or other costs associated with the repair of
components beyond the warranty period.
8. Damage incurred while the Jøtul or Scan Stove or Fireplace
is in transit.
IN NO EVENT SHALL JØTUL, ITS PARENT COMPANY,
SHAREHOLDERS, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS
OR REPRESENTATIVES BE LIABLE OR RESPONSIBLE TO YOU
FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL,
PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING, BUT NOT
LIMITED TO, LOST PROFITS, LOST SALES, INJURY TO PERSON OR
PROPERTY, OR DAMAGES TO A STRUCTURE OR ITS CONTENTS,
ARISING UNDER ANY THEORY OF LAW WHATSOEVER. ALL
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, OR OTHERWISE, ARE LIMITED IN DURATION TO THE
LENGTH OF THIS WRITTEN WARRANTY. EXCEPT AS EXPRESSLY
SET FORTH HEREIN, JØTUL MAKES NO ORAL, WRITTEN OR
OTHER WARRANTY WITH RESPECT TO JØTUL OR SCAN STOVES
OR FIREPLACES.
