JorVet ICU Unit
Instruc�ons on Maintenance
Dear user:
Thank you for using
the JorVet ICU Unit
. We provide following services as dictated in this
warranty manual (and the invoice or other certificates of product purchase according to "Law
of the People's Republic of China on Protection of Consumers' Rights and Interests", as well
as "Provisions on the Liability for the Repair, Replacement and Return of Some
Commodities" issued by the CSBTS and the Bureau of Finance.
1. One-year warranty for the whole machine.
2. Two-year warranty for key components (including medical atomizer, humidifier, anion
generator, ultrasonic sterilizer, fan, tank, door, master control panel, PTC heating chip).
3. Six-month warranty (from date of purchase) for replacement of key integral parts (including
medical atomizer, humidifier)
4. Warranty services are not provided under the following situations, (but paid repair services
are available for the life time of the equipment).
[A] No warranty card or any other certificate of product purchase presented
[B] Altered certificate of product purchase
[C] Damage caused by accident, abuse or misuse
[D] Repair privately without authorization of our company
[E] Products can be used after repair beyond the valid period of the three warrantees
5. The valid period of the three warrantees is from the date of product purchase, not including
time of repair and waiting for components if out of stock. During the valid period of three
warrantees, consumers can have products repaired, replaced or returned with invoice or
certificates of product purchase.
6. Within 15 days after purchase, consumers can return, replace or repair products if there is
any performance failure found.
7. Within 30 days after purchase, consumers can replace or repair products if there is any
performance failure found.
8. "Performance failure" indicates that products cannot meet safety and hygiene requirements
with unreasonable danger threatening safety of human body or properties; or products do not
have complete functional performance as required, or cannot meet explicitly expressed quality
conditions.
Advance replacement warranty service:
Your warranty service may involve advance replacement warranty service. If the hardware is
found to be defective after diagnosis, we will send replacement parts directly to you. After
receiving the replacement, you must return the defective part to us within the specified period
(normally five days). The transportation and insurance fees rising from return of the defective
part needs to be paid by you. If you cannot return the defective part, we will ask you for
replacement fees. We provide replacement services during normal working hours,
8:00 a.m. to 5: 00 p.m. Monday to Friday. The office time may be different according to local
time zones.
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Mail Warranty Service
Your warranty service may involve mail or courier. According to mail service provisions, you must
send defective hardware to an authorized maintenance facility via freight collect. We will repair and
return it to you.
Door-to-door pickup and return warranty service:
Your warranty service may involve door-to-door pickup and return services. The company or a
designated repair point will send technical employees to pick up defective hardware at your
location and send it back after repair. For such services, the company pays all maintenance,
transportation and insurance fees.
User Instructions:
For products beyond the warranty period, either the company sends service employees to pick up
or you can mail the defective part to the maintenance point. We provide our repair or replacement
services and parts (fees for maintenance after warranty) covering shipment costs, labor costs for
repair and component cost. Users can refuse to pay if maintainers cannot comply with unified
charging standards of the company.
Contact Customer Support and Service:
If information provided in these user instructions cannot solve your problem, contact the customer
support of
JorVet
Company at this website:
www.
jorvet
.com
Here you can:
1.
Communicate with our technical employees online.
2.
Use English if technical support is not available in some specific language.
3.
Send an email to the customer support of
JorVet
;
4.
Find the global/domestic customer support telephone number of
JorVet
5.
Find
JorVet
service center.
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