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ENGLISH
CHAP.09 FAULT DIAGNOSIS AND TROUBLESHOOTING
09.1 PROBLEMS
PROBLEM
CAUSE AND/OR CURE
The electronic controller
does not switch on
•
Check for possible power supply or mains problems.
•
The electronic controller is faulty.
•
Check the ON/OFF key.
•
Check the socket fuse.
No pellets enter the burn
pot
•
The electronic controller is in wood mode. Select pellet mode.
• The pellets are finished, refill the hopper.
•
Damp pellet blocked into the gear motor
The in feed screw does not
rotate
•
The in feed screw is blocked by pellets that are too hard (only use pellets of the recommended type).
Contact
the specialised Technical Service Center.
•
The gear motor is not powered (check and eliminate the causes).
•
The gear motor does not turn even though powered (remove the gear motor, free the in feed screw with a
screwdriver and refit the gear motor).
•
The motor turns but the in feed screw does not move. Replace the gear motor (broken gears).
The stove does not light
automatically in pellet
mode
• The burn pot is dirty. Clean it thoroughly and refit correctly.
•
The burn pot is not correctly positioned. Reposition and clamp it, tightening the locking screw with the special
wrench supplied
•
The electrical element is faulty; replace the electrical element.
The pellets burn poorly
forming incompletely
combusted residue in the
burn pot, the glass gets
very dirty and turns black
•
The quantity of pellets fed into the burn pot at the various power levels does not comply with that given in the
Technical Data. (see chap. 06.2). Check and correct.
• Insufficient flue draught (do not use the fireplace, it could be dangerous). Clean the flue and the fireplace
thoroughly.
•
Pellet burn pot dirty. Clean it.
•
Burning pot in a wrong position.
•
Pellets damp. Replace with dry pellets.
• Insufficient combustion air; check that the combustion fan pipe is unobstructed and clean the fan.
• Insufficient combustion air setting.
Contact the specialised Technical Service Center.
•
Too much wood has been loaded.
•
Combustion chamber is still cold; it has not been allowed to warm up during start-up, before proceeding with
an optimal output load.
At minimum power, the
fireplace always goes
off because not enough
pellets are fed
• Too much sawdust on the bottom of the hopper. Empty the hopper and refill with new pellets. (every
500-1000 kg of pellets loaded, empty the hopper and remove all the sawdust deposited on the bottom).
At minimum power, the
fireplace always goes off
because too many pellets
are fed and do not burn
•
Increase the combustion air.
•
Contact the specialised Technical Service Center.
Smoke escapes when the
door is opened, the pellets
burn poorly, or the glass
gets dirty (particularly
when used with wood)
• If the fireplace is installed in a room in communication with a stairwell, with major depression that exists in
the local, close off the stairwell by installing a door.
• There are other appliances that use room air, creating low pressure. Use the fireplace when the other
appliances are off (excluded of the type “C” according to UNI 10683).
In accordance with the laws in force on safety for electrical appliances, a specialised Technical Service Center
or qualified personnel must obligatorily be contacted for all installation, maintenance or interventions that require access to
electrical parts.
WARNING
