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Johnson Health Tech. Co., Ltd.

Anomaly

code

Code description

Cause of anomaly

Countermeasures

Chair back count

anomaly

After the software gives an

instruction, chair back pushrod
does not return signal

1. Check if the connecting line contacts poorly
2. It may be interference with chair back structure. Please confirm

if there is interference

3. Use spare parts to connect the main board to confirm if chair

back pushrod is damaged

4. Replace main board

Foot machine count

anomaly

After the software gives an

instruction, foot machine pushrod
does not return signal

1. Check if the connecting line contacts poorly
2. It may be interference with foot machine structure. Please

confirm if there is interference

3. Use spare parts to connect the main board to confirm if foot

machine pushrod is damaged

4. Replace main board

Chair back

pushrod

Foot machine

pushrod

3-8.

Anomaly code

(E1, E2)

Содержание J-6800

Страница 1: ...Johnson Health Tech Co Ltd J 6800 MASSAGE CHAIR SERVICE MANUAL 2014 02 26 Version 1...

Страница 2: ...3 8 E1 E2 4 Common troubleshooting 4 1 Fail to start 4 2 Pushrod motor 4 3 Speaker 4 4 Single air bag 4 5 All air bags 4 6 Warm 4 7 Machine core 4 8 Failure of armrest keyboard shortcuts 4 9 Chair bac...

Страница 3: ...n body electrostatic discharge ground wire if it is required to directly contact the baseplate when performing operations or touch the ground wire ground wires of fridges washing machines etc with bar...

Страница 4: ...Johnson Health Tech Co Ltd 1 Product Specifications...

Страница 5: ...Johnson Health Tech Co Ltd 1 Product Specifications...

Страница 6: ...d manual controller is not yet actuated press fixed point fixed point and warm warm on the manual controller at the same time for 5 seconds and the controller will display 2 Then press whole body whol...

Страница 7: ...ion use up up and down down again to select the element to be controlled such as A0 A5 7 After element selection use massage intensity strong and weak to adjust the element speed and the intensity wil...

Страница 8: ...t forward or reverse if such element has no forward and reverse states it will be in motion state 9 After entering the mode press emergency stop emergency stop key to return to the previous layer of m...

Страница 9: ...ion Air bag strength strong weak Select ok and the air bag moves or motor rotates forward Power switch Exit engineering mode Air bag strength panel Speed selection 3 high 2 medium 1 low Key operation...

Страница 10: ...ng mode P7 Automatic testing mode P8 Life testing mode PU Software version check 2 Engineering mode introduction Engineering mode introduction P0 Manual controller testing mode P1 Motor testing mode P...

Страница 11: ...A4 Kneading Forward and reverse rotation of machine core A3 Front and back movement of machine core A2 Up and down movement of chair back A1 Up and down movement of foot machine Motor test mode is ma...

Страница 12: ...ck C1 Up and down movement of foot machine Sensor testing is mainly used to test and indicate limits and counts When operating motor in this mode LCD time window will display the digit returned by the...

Страница 13: ...machine core C0 rises When the upper limit light is it means that the machine core is unable to move upward when the lower limit light is on the machine core is unable to move downward The lamp signa...

Страница 14: ...chair back Current testing is mainly used to test if the motor current is too high When the returned number exceeds 100 the carrying digit will display massage intensity 100 500 D3 is a major test ite...

Страница 15: ...ag works normally the inflation rate is normal there is leakage etc It can also distinguish the position of the air bag to be tested via the pattern on the manual controller 2 4 Engineering mode P4 6...

Страница 16: ...Johnson Health Tech Co Ltd 2 4 Engineering mode P4 Shoulder Waist Arm Hip Thigh side Thigh Upper leg Lower leg instep Calf...

Страница 17: ...ction and the time window displays U0 to enter manual controller software version check function c Press air pressure strength key and the time window displays in a jumping loop of v1 04 v1 04 indicat...

Страница 18: ...es will appear on the machine s manual controller and the machine will stop Maintenance personnel can judge the fault conditions and anticipate maintenance materials based on the error code reported b...

Страница 19: ...the machine is normal 3 Replace the lower panel and then confirm if the machine is normal 4 Ask for assistance of original factory 90 Communication error Communication timeout between manual controlle...

Страница 20: ...ntermeasures A0 Kneading seized After the software gives an instruction the kneading sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor...

Страница 21: ...ized After the software gives an instruction the up and down sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor works normally and code...

Страница 22: ...en the machine core moves up and down safety switch is triggered 1 Except in Japan this anomaly code is shielded in the software while only keeping hardware structure updating software can eliminate t...

Страница 23: ...ized 2 Replace machine core B3 Up and down overload Up and down motor current is too high 1 Check if the machine core structure is seized 2 Replace machine core C0 Abnormal heating Abnormal heater ban...

Страница 24: ...k users to place their backs to the massaging balls as closely as possible When the massaging balls move forward for detecting push backward as strongly as possible Aged mechanical structures of the f...

Страница 25: ...ont and back count After the software gives an instruction the front and back sensor of machine core does not return signal 1 Check if the connecting line contacts poorly 2 Check if the sensor works n...

Страница 26: ...3 Use spare parts to connect the main board to confirm if chair back pushrod is damaged 4 Replace main board E2 Foot machine count anomaly After the software gives an instruction foot machine pushrod...

Страница 27: ...late when performing operations or touch the ground wire ground wires of fridges washing machines etc with bare hands to discharge the static electricity of the human body before carrying out operatio...

Страница 28: ...eset the power led turns on and then off immediately the circuit system may be short circuited and requires attention It is recommended to ask the personnel with electronic background to check and rep...

Страница 29: ...AC110V AC220V in mainland China power supply of output end of EMC board is normal Possible cause EMC board fuse damage EMC board damage or poor contact of connecting line 4 1 Fail to start Fail to st...

Страница 30: ...e power is off measure if the fuse is damaged The main purpose is to measure if the input end voltage has output voltage AC110V or AC220V after passing through the filter if there is no voltage check...

Страница 31: ...pply is normal Measure transformer output end voltage no load AC24 28V AC12 15V AC15 18V Possible cause the fuse inside the transformer is damaged replace the transformer AC12V AC15V AC24V AC24V 4 1 F...

Страница 32: ...again and observe if the indicator light of the master control flashes normally Please refer to 5 2 Software Update e Change to the spare manual controller for operation If it operates normally repla...

Страница 33: ...tor which does not work and replace with spare pushrod motor or replace with the electric pushrod which works normally on the machine for testing Replace master control panel Replace pushrod Still doe...

Страница 34: ...r audio small board connecting line are poorly connected amplifier board is damaged single speaker connects or works poorly audio small board is damaged stereo headphone line is damaged The unclear so...

Страница 35: ...iagram Check if the solenoid valve works normally Check if each air channel connector leaks air pipes are compressed and shut off connect and fasten again replace aged air pipes 4 4 Individual air bag...

Страница 36: ...udge whether the air pump works or not by listening to its sound c Check if the solenoid valve works normally No Check air valve connecting line or replace master control panel No check air pump power...

Страница 37: ...Johnson Health Tech Co Ltd Treatment a Check if the connecting line terminal connection is normal 4 6 Abnormal warming function Abnormal warming function Old version New version...

Страница 38: ...ance value Shoulder strap warming piece normally about 17 and about 34 in case of unilateral damage Check connecting line replace warming piece Measure the resistance values of front and back sections...

Страница 39: ...tor which is easily short circuited causing measurement difficulty it is recommended to connect the spare directly and then observe if the warming function is restored The easy contact with the shell...

Страница 40: ...le warming piece normally about 48 and about 96 in case of unilateral damage Check connecting line replace warming piece Measure the resistance values of black and red pins 4 6 Abnormal warming functi...

Страница 41: ...normal warming function Abnormal warming function c Measure if the master control panel has DC24V 30V output if not replace the master control panel These two pins are foot warming voltage These two p...

Страница 42: ...g to the poor motor triggers the limit For example when the front and back machine core motors cannot move forward it is required to note that if the front limit lamp signal is triggered when the fron...

Страница 43: ...triggered for example at C3 it represents that the lower control panel thinks that the machine core is at its foremost position and cannot go more forward When the lamp signal is on it represents the...

Страница 44: ...utput 24V no check motor power line power line PASS replace master control panel 24V yes replace machine core or replace machine core motor kneading motor is not suitable for field replacement refer t...

Страница 45: ...ate the software and then confirm b Check if the connecting line is normal c Check if the armrest s shortcut keys and manual controller s rubber keys are normal Wipe or replace them 4 8 Abnormal armre...

Страница 46: ...high replace the armrest If the frequency is low press the keys to return to the original state and then observe b Check if the manual controller s keys are seized 4 9 The chair back reclines once Th...

Страница 47: ...cannot go up but cannot go up Abnormal condition Normally it can come down but cannot go up the condition also includes that it can go up but cannot come down Treatment Check the appearance of upper a...

Страница 48: ...al is triggered if the limit lamp signal is triggered when the machine core does not touch the upper lower limit it represents SENSOR anomaly or poor contact of the signal line 4 10 Machine core can c...

Страница 49: ...ore s old connector is used with a new signal line or when the connector is plugged inversely this phenomenon will also occur old new Mixing prohibited 4 10 Machine core can come down Machine core can...

Страница 50: ...nal Line Correct Connection Diagram Incorrect sequence may cause that the machine core can come down but cannot go up red black black red 4 10 Machine core can come down Machine core can come down but...

Страница 51: ...o the replacement method is the same the only difference exists in outer shell disassembly sequence Prepare materials as follows Prepare tools screw driver cable tie diagonal cutting plier and needle...

Страница 52: ...y and remove the outer shell s 4 screws 4 screws indicated by red solid lines 2 Remove the upper back cover because the tenon is barbed it is recommended to use a flathead screwdriver to help the remo...

Страница 53: ...core Replace machine core 3 Enter the engineering mode A0 refer to 2 1 elevate the machine core to the proper height and cut the cable tie fixing the signal line 4 Use Phillips screwdriver to loosen...

Страница 54: ...ore 5 Loosen the set screws of rear cover side plate 2 screws in blue circles 6 Loosen the left and right set screws of rear cover side plate to avoid screw breakage when the upper back side plate is...

Страница 55: ...8 Use the manual controller to operate the machine core refer to 2 1 to adjust the position 9 Move the machine core roller to the upper position to prepare for removal 5 1 Replace machine core Replac...

Страница 56: ...t assist with hands 8 Make the rollers on the upper sides off the rails 9 Utilize the gap of the rear cover side plate 5 1 Replace machine core Replace machine core Slightly pull the side cover outwar...

Страница 57: ...h Co Ltd 10 Elevate until breaking away from rack engaging state 11 Unplug the power line and signal connecting line 12 Use both hands to remove the disengaged machine core 5 1 Replace machine core Re...

Страница 58: ...lastic gaskets are needed for the right side roller of the new machine core and such materials can be obtained from the old core 14 It should be noted that spring and metal gaskets are needed for the...

Страница 59: ...not locked 17 And use the cable tie to fix the connecting line on the machine core metal plate If the tie specification is small use two or more ties for fixing There are holes for fixing the ties in...

Страница 60: ...rm that the sensor works normally and adjust the metal plate properly to the center position about 2 cm from both sides 19 Lower the machine core to the lower limit and confirm that the sensor works n...

Страница 61: ...e jconsole bin B Lower control panel application software jfitness bin It is recommended to install the software in the flash drive below 8GB to avoid that the lower control panel cannot read the flas...

Страница 62: ...ine power switch press the manual controller power switch continuously d Then you will see the pounding lamp is on Press the power key continuously and then you will see that the pounding lamp keeps f...

Страница 63: ...to the half height and confirm that the chair back is empty or not loaded any load will affect the numerical value Proper height is indicated by the green portion in the picture the cushion or leather...

Страница 64: ...to make the machine core move forward At this time a number will appear and confirm that the number is not greater than 30 5 If it is greater than 30 adjust through the following steps if it is smalle...

Страница 65: ...ear cover 2 Enter the engineering mode A0 refer to Page 10 to elevate the machine core to the proper height Prepare tools 3mm Allen key 7mm open end wrench screwdriver and flathead screwdriver 5 3 Adj...

Страница 66: ...the other 3 screws A total of 4 screws require the adjustment 7 After the adjustment enter the engineering mode D3 to check if the number is lowered to below 30 8 If the number is lower than 50 the ad...

Страница 67: ...Tech Co Ltd Right armrest Manual controller Foot machine unit Chair back unit Cushion Machine core unit Lower control panel unit Left armrest 5 4 Complete machine breakdown drawing Chair back pushrod...

Страница 68: ...Co Ltd Up and down motor Front and back motor Kneading motor Upper and lower limits and upper and lower numbers Advance and retreat sensor Adapter board Kneading sensor Pounding motor 5 5 Machine cor...

Страница 69: ...Johnson Health Tech Co Ltd Air valve 5 6 Lower control panel breakdown drawing Air pump Transformer Lower control panel...

Страница 70: ...Johnson Health Tech Co Ltd Johnson Wellness Support Nicholas Beese p 1 877 217 2862 Email Nicholas Beese JHTNA com...

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