JLCooper Electronics Limited Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in
materials or workmanship for a period of 12 months from the date of purchase. This
warranty is non-transferable and the benefits apply only to the original owner. Proof of
purchase in the form of an itemized sales receipt is required for warranty coverage. To
receive service under this warranty, customers in the United States should contact the
JLCooper factory at (310) 322-9990 and talk to a service technician. If necessary, a
Return Authorization number may be issued. For our customers outside the United
States, it is recommended that you first contact your Dealer or Distributor, since they
may offer their own service or support policy. If local support is not obtainable, please
send a FAX to JLCooper's Service Department at +1 310 335 0110 with a detailed
description of the service required. Upon issuance of return authorization, the product
should be packed in the original shipping materials and shipped prepaid and insured
to: Service Department, JLCooper Electronics, 142 Arena Street, El Segundo, CA
90245. Please include the following: copy of the sales receipt, your name and address
(no P.O. Boxes, please), a brief description of the problem, and any other related items
discussed with the service department and considered necessary to evaluate the
product or effect a repair. The return authorization number must be clearly written on
the outside of the package. JLCooper will, at its option, without charge for parts or
labor, either repair or replace the defective part(s) or unit. Shipping costs, duties,
customs, brokerage and other fees to and from JLCooper are not covered by this
warranty. JLCooper's normal repair turn around time at the factory is approximately 10
business days from receipt of product to shipping. Your actual turn around time will
include return shipping. Actual turn around time will vary depending upon many factors
including the repeatability of the customer's reported complaint, the availability of parts
required for repair, the availability of related products needed to evaluate the product if
necessary. Priority services are available at additional cost. These should be
discussed with the service representative at the time the return authorization is issued.
This warranty provides only the benefits specified and does not cover damage, defects
or repairs needed as result of acts beyond the control of JLCooper including but not
limited to: abuse, damage by accident or negligence, damage from using incorrect
power supply, modification, alteration, improper or abnormal use, unauthorized
servicing, tampering, ingress of foreign matter or failure to operate in accordance with
the procedures outlined in the owner's manual; nor for natural or man-made events
such as, but not limited to flooding, lightning, tornadoes, earthquake, fire, civil unrest,
war, terrorism, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS,
I N C L U D I N G B U T N O T L I M I T E D T O T H E I M P L I E D W A R R A N T Y O F
MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME, INCONVENIENCE,
DELAY IN PERFORMANCE OF THIS WARRANTY, THE LOSS OF USE OF THE
PRODUCT OR COMMERCIAL LOSS, AND FOR BREACH OF ANY EXPRESS OR
IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT.
JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES OR LOSS RESULTING FROM
THE NEGLIGENT OR INTENTIONAL ACTS OF THE SHIPPER OR HIS CONTRACT
AFFILIATES. THIS WARRANTY SHALL BE GOVERNED BY THE LAWS OF THE STATE
OF CALIFORNIA.
SloMo Mini User Manual
48
