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Jeep Automobile Скачать руководство пользователя страница 35

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DaimlerChrysler will ask you to sign a form that
contains that settlement. Your case will then be
closed. There is no requirement for you to participate
in this settlement process.
• If you requested an oral hearing, a decision-maker
will contact you to arrange a convenient time and
place for a hearing. Usually, this will be at a dealership
near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you,
the dealer nor DaimlerChrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to
be taken by the dealer or DaimlerChrysler and the time
by which the action must be taken. The decision will
be binding on the dealer and DaimlerChrysler but not
on you unless you accept the decision.

HOW TO DEAL WITH WARRANTY PROBLEMS

concern, 4) The identity of your servicing/selling dealer,
5) The date(s) of repair(s) and mileage at the time, 6)
Current mileage, and 7) A description of the action you

expect to resolve your concern.

Upon receipt of your request:

• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail, within
ten (10) days, and advise you whether or not your
dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request DaimlerChrysler and the dealer to present their
side of the dispute. You will receive copies of their
responses.
• While your dispute is pending NCDS or Daimler-
Chrysler may contact you to see if your case can be
settled by agreement. If a settlement is offered to you,

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Содержание Automobile

Страница 1: ...000 Basic Limited Warranty Coverage Special Extended Warranty Coverage Anti Corrosion Perforation Limited Warranty All Panels Outer Panels Federal Emission Warranty Federal Emission Warranty Specified Comp California Emission Warranty California Emission Warranty Specified Comp WARRANTY COVERAGE AT A GLANCE 2007 DaimlerChrysler Corporation ...

Страница 2: ...hat s Not Covered 3 1 Modifications Not Covered 10 3 2 Environmental Factors Not Covered 11 3 3 Maintenance Costs Not Covered 12 3 4 Racing Not Covered 13 3 5 Certain Kinds of Corrosion Not Covered 13 3 6 Other Exclusions 13 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered 14 3 8 Restricted Warranty 15 4 Other Terms of Your Warranties 4 1 Exchanged Parts May Be Used in Warranty Repairs 16...

Страница 3: ... HowtoGetTowService U S orCanadaOnly 28 6 3 Emergency Warranty Repairs 29 6 4 Getting Service Under the Federal Emission Performance Warranties 29 6 5 Getting Service Under the California Emission Warranties 30 7 How to Deal with Warranty Problems 7 1 Steps to Take 33 7 2 Helpful Addresses and Telephone Numbers 36 8 Optional Service Contract 38 9 Maintenance 9 1 General Maintenance 39 9 2 Where to...

Страница 4: ...ed warranties do not apply and DaimlerChrysler completely disclaims them to the extent allowed by law And the implied warranty of fitness for a particular purpose does not apply if your vehicle is used for racing even if the vehicle is equipped for racing Somestatesdonotallowlimitationsonhowlongan impliedwarrantylasts sotheabovelimitationsmaynot applytoyou 1 1 Incidental and Consequential Damages ...

Страница 5: ...in material workmanship or factory preparation There is no list of covered parts since the only exception are tires You pay nothing for these repairs These warranty repairs or adjustments including all parts and labor connected with them will be made by your dealer at no charge using new or remanufactured parts C Items Covered by Other Warranties The following are covered by separate warranties of...

Страница 6: ...hicle to the nearest Chrysler Dodge or Jeep dealer if your vehicle can t be driven because a covered part has failed If you choose to go to another dealership you will be responsible for the cost if the extra distance exceeds 10 miles See Section 6 2 for information on how to get towing service in the United States and Canada E When It Begins The Basic Limited Warranty begins on either of the foll...

Страница 7: ...Manual F When It Ends The Basic Limited Warranty lasts for 36 months from the date it begins or for 36 000 miles on the odometer whichever occurs first But the following items are covered only for 12 months or for 12 000 miles on the odometer whichever occurs first brakes rotors pads linings and drums wiper blades clutch discs or modular clutch assembly as equipped windshield and rear window and w...

Страница 8: ... you have any questions This policy does not apply to vehicles registered to U S government officials or military personnel on assignment outside of the United States 2 2 Corrosion Warranty A Who Is Covered You are covered if you are a purchaser for use of the vehicle B What s Covered This warranty covers the cost of all parts and labor needed to repair or replace any sheet metal panels that get h...

Страница 9: ...le the limits are 5 years or 100 000 miles on the odometer whichever occurs first WHAT SCOVEREDUNDER DAIMLERCHRYSLER SWARRANTIES 2 3 Restraint System Limited Warranty Vehicles sold and registered in the State of Kansas only For vehicles sold and registered in the State of Kansas seatbelts and related seatbelt components are warranted against defects in workmanship and materials for 10 years regard...

Страница 10: ...our warranties don t cover any part that was not on your vehicle when it left the manufacturing plant or is not certified for use on your vehicle Nor do they cover the costs of any repairs or adjustments that might be caused or needed because of the installation or use of non DaimlerChrysler parts components equipment materials or additives Performance or racing parts are considered to be non Daim...

Страница 11: ...e ments for repairing or replacing odometers or attaching any device that disconnects the odometer will also void your warranties 3 2 Environmental Factors Not Covered Your warranties don t cover damage caused by environmental factors such as airborne fallout bird droppings insect damage chemicals tree sap salt ocean spray acid rain and road hazards Nor do your warranties cover damage caused by ha...

Страница 12: ...overed Your warranties don t cover the costs of repairing damage caused by poor or improper maintenance Nor do they cover damage caused by the use of contami nated fuels or by the use of fuels oils lubricants cleaners or fluids other than those recommended in your Owner s Manual The warranties don t cover the costs of your vehicle s normal or scheduled maintenance the parts and services that all v...

Страница 13: ...h things as industrial fallout sand salt hail and stones corrosion caused by the extensive or abnormal transport of caustic materials like chemicals acids and fertilizers and corrosion of special bodies body conversions or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied by DaimlerChrysler 3 6 Other Exclusions Your warranties don t cover the costs of ...

Страница 14: ...ndations in your Owner s Manual 3 7 Total Loss Salvage Junk or Scrap Vehicles Not Covered A vehicle has no warranty coverage of any kind if the vehicle is declared to be a total loss by an insurance company the vehicle is rebuilt after being declared to be a total loss by an insurance company or the vehicle is issued a certificate of title indicat ing that it is designated as salvage junk rebuilt ...

Страница 15: ...warranty on your vehicle if the vehicle is not properly maintained or if the vehicle is abused or neglected and the abuse or neglect interferes with the proper function ing of the vehicle If the warranty is restricted coverage may be denied or subject to approval by DaimlerChryslerbeforecoveredrepairsareperformed WHAT S NOT COVERED ...

Страница 16: ...e part involved All exchange parts that might be used meet DaimlerChrysler standards and have the same warranties as new parts Examples of the kinds of parts that might be serviced in this way are engine assemblies transmission assemblies instrument cluster assemblies radios tape CD and DVD players speedometers and powertrain control modules To help control suspected ozone depleting agents the EPA...

Страница 17: ...es 4 2 Pre Delivery Service A defect in or damage to the mechanical electrical sheet metal paint trim and other components of your vehicle may have occurred at the factory or while it was being shipped to the dealer Such a defect or damage is usually detected and corrected at the factory In addition dealers must inspect each vehicle before delivery They repair any defects or damage detected before...

Страница 18: ...s under the Basic Limited Warranty for 3 years or 36 000 miles whichever occurs first Air system controls distributor and its components electronic fuel injection system including injector evaporative emission canister and controls exhaustmanifold exhaust gas recirculation valve and control system exhaust pipes between exhaust manifold and catalyst fuel cap and tank assembly pump and fuel lines ig...

Страница 19: ...f the following parts this Federal Emission Warranty covers that part for a period of 8 years or 80 000 miles whichever occurs first These limits are counted from the time when your Basic Limited Warranty begins under 2 1 E The covered parts are catalytic converter and powertrain control module C Additional Emission Warranties If your vehicle is equipped with a California Certified Emission Contro...

Страница 20: ...imited Warranty begins under2 1 E TheEmissionPerformanceWarranty covers the cost of repairing or adjusting any compo nents or parts that might be needed for your vehicle to pass Federal Emission Standards for a federally approved state or local emissions test but only if your vehicle has failed a federally approved state or local emissions test your vehicle has been maintained and operated properl...

Страница 21: ...DaimlerChrysler Motors Company LLC DaimlerChrysler mustwarranttheemission control system on your vehicle for the periods of time listed below provided there has been no abuse neglect or improper maintenance of your vehicle Your emission control system may include parts such as the fuel injection system the ignition system catalytic converter and powertrain control module Also included may be hoses...

Страница 22: ...RRANTY 2 If any emission related part on your vehicle is defective the part will be repaired or replaced by DaimlerChrysler This is your short term emission control systemDEFECTSWARRANTY For 7 years or 70 000 miles whichever first occurs 1 If an emission related part listed in this warranty booklet specially noted with coverage for 7 years or 70 000 miles is defective the part will be repaired or ...

Страница 23: ...ailure to ensure the perfor mance of all scheduled maintenance You are responsible for presenting your vehicle to a Chrysler Dodge or Jeep dealer as soon as a problem exists The warranty repairs should be completed in a reasonable amount of time not to exceed30days As the vehicle owner you should also be aware that DaimlerChrysler may deny your warranty coverage if your vehicle or a part has faile...

Страница 24: ...charge to you for diagnosis parts or labor Any other parts damaged by the failure of a defective part will also be repaired or replaced 5 3 California Emission Warranty Contd In addition if your vehicle fails a smog check inspection DaimlerChryslerwillmakeallnecessary repairs and adjustments to ensure that your vehicle passes the inspection Your emission control system may include parts such as th...

Страница 25: ...warranty EMISSIONWARRANTIESREQUIREDBYLAW E Parts Covered for 8 Years or 100 000 Miles Whichever Occurs First If your vehicle qualifies for this warranty you will find this statement Certified to optional useful life per 1961 a 8 located on the Vehicle Emission Control Information label located on the under side of the hood on the driver s side DaimlerChrysler also warrants that every part listed b...

Страница 26: ...ates warranty service may be requested from any authorized Chrysler Dodge or Jeep dealer B In Canada and Mexico If you are traveling temporarily in Canada or Mexico and your vehicle remains registered in the United States your DaimlerChrysler warranty still applies Service may be requested at any authorized Chrysler Dodge or Jeep dealership C In a Foreign Country Outside of North America If you ar...

Страница 27: ...vant documents Reimbursement will not be considered if the vehicle does not return to the United States D If You Move If you move to another country be sure to contact the DaimlerChrysler Customer Assistance Center section 7 2 and the customs department of the destination country before you move Vehicle importation rules vary considerably from country to country You may be required to present docu...

Страница 28: ...ranty dial toll free1 800 521 2779 Provideyourname vehicle identification number license plate number and your location including the telephone number from which you are calling Briefly describe the nature of the problem and answer a few simple questions You will be given the name of the service provider and an estimated time of arrival If you feel you are in an unsafe situation please let us know...

Страница 29: ...reimbursementarefinal Correspondence should be mailed to DaimlerChryslerTowingAssistance P O Box 9145 Medford MA02155 Attention ClaimsDepartment 6 3 Emergency Warranty Repairs If you have an emergency and have to get a warranty repair made by someone other than an authorized Chrysler Dodge or Jeep dealer follow the reimburse mentprocedurein6 1 C 6 4 Getting Service Under the Federal Emission Perfo...

Страница 30: ...r is not notified within 30 days that a performance warranty claim is denied the manufacturer must repair the vehicle free of charge If you want more information about getting service under the Federal Emission Warranty or the Performance Warranty or if you want to report what you think is a violation of these warranties you can contact Manager CertificationandCompliance DivisionWarrantyClaims Env...

Страница 31: ... perform any warranty service without charging you for diagno sis parts or labor C Emergency Emission Warranty Service If you need emergency service under this warranty and a Chrysler Dodge or Jeep dealer is not readily available you may have your vehicle repaired by anyone using any brand of repair parts However DaimlerChrysler recommends that you do the follow ing before having repairs made Cont...

Страница 32: ...e geographic area where you had the work done BeforeDaimlerChryslerwillreimburseyouforemer gency repairs under this warranty you will have to provide DaimlerChrysler with details on why the situation was an emergency and why dealer service was unavailable Under this warranty an emergency occurs if a part will not be available within 30 days or if a repair can t be completed within 30 days D How to...

Страница 33: ...elp you with DaimlerChryslerwillprovideyourdealerwithallthe information and assistance necessary to resolve the problem EvenifDaimlerChryslercan thelpyou DaimlerChrysler will acknowledge your contact and explainDaimlerChrysler sposition 7 How to Deal with Warranty Problems 7 1 Steps to Take A In General Normally warranty problems can be resolved by your dealer s sales or service departments That s...

Страница 34: ...t no cost The CAP is administered by an independent dispute settlement organization and may be contacted in writing at the following address National Center for Dispute Settlement DaimlerChryslerMotorsCompanyLLC Customer Arbitration Process P O Box560208 Dallas TX75356 0208 The CAP reviews only vehicle disputes involving DaimlerChryslerMotorsCompanyLLC DaimlerChrysler LimitedWarrantyora DaimlerChr...

Страница 35: ... be taken The decision will be binding on the dealer and DaimlerChrysler but not on you unless you accept the decision HOW TO DEALWITH WARRANTYPROBLEMS concern 4 The identity of your servicing selling dealer 5 The date s of repair s and mileage at the time 6 Current mileage and 7 A description of the action you expect to resolve your concern Upon receipt of your request The National Center for Dis...

Страница 36: ...enter that can help you wherever you happen to be Contact the one that covers your area If any action is required on the part of the dealer or DaimlerChrysler you will be contacted within ten 10 days after the date by which the dealer or DaimlerChrysler must act to determine whether performance has been rendered The entire dispute settlement process will normally take no longer than 40 days The CA...

Страница 37: ...omerService ChryslerCentre P O Box1621 Windsor OntarioN9A 4H6 Phone 800 465 2001 HOW TO DEALWITH WARRANTYPROBLEMS InMexico contacttheCustomerRelations OfficeforChrysler JeepandDodgevehicleat 1240 Prolongacion Paseo de la Reforma Av SantaFe C P 05109 Deleg Cuajimalpa Mexico Phone inMexico 015 5081 7568 Phone outsideMexico 800 505 1300 InPuertoRicoandU S VirginIslands Customer Service Chrysler Inter...

Страница 38: ...ction against repair costs when these warranties don t apply They complement but don t replace the warranty coverages outlined in this booklet Several plans are available covering various time and mileage periods and various sets of components Service contracts aren t available if you live in a U S possession or territory Ask your dealer for details OPTIONALSERVICECONTRACT ...

Страница 39: ...ou and DaimlerChryslerMotorsCompanyLLC DaimlerChrysler concerning your maintenance of yourvehicle DaimlerChryslerwillrequireyouto provide proof that your vehicle was properly maintained For your convenience DaimlerChrysler has prepared a Maintenance Log which is included in this book You should use this Maintenance Log to keep track of scheduled maintenance either by routinely having the repairs e...

Страница 40: ...e returning to your selling dealer will help ensure that all your service needs are met and that you re completely satisfied The dealership technicians are specifically trained to proficientlyperformmaintenance and repair procedures on your DaimlerChryslerCorporationvehicle Authorized Chrysler Dodge or Jeep dealers will help ensure that all your service needs are met and that you re completely sat...

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