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C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(
NOTE:
This Process is not available for residents
of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota ONLY,
you can contact the DaimlerChrysler Motors Company
LLC Customer Arbitration Process in your area.
You may obtain a brochure describing
DaimlerChrysler Motors Company LLC's Customer
Arbitration Process, including an application, by calling
1-800-992-1997. This service is strictly voluntary, and
you may submit your dispute directly to the Customer
Arbitration Process (CAP) at no cost. The CAP is
administered by an independent dispute settlement
organization and may be contacted in writing at the
following address:
National Center for Dispute Settlement
DaimlerChrysler Motors Company LLC
Customer Arbitration Process
P.O. Box 560208
Dallas, TX 75356-0208
The CAP reviews only vehicle disputes involving
DaimlerChrysler Motors Company LLC
("DaimlerChrysler") Limited Warranty or a
DaimlerChrysler / Mopar Part Limited Warranty. The
CAP does not review disputes involving the sale of a
new or used vehicle, personal injury/property damage
claims, disputes relating to design of the vehicle or part,
or disputes which are already the subject of litigation.
The CAP will need the following information from you:
1) Legible copies of all documents and repair orders
relevant to your case, 2) Vehicle identification number of
your vehicle, 3) A brief description of your unresolved
HOW TO DEAL WITH WARRANTY PROBLEMS