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Customer Services and Warranty

54

5 Customer Services and Warranty

This section provides a description of customer services
available through JDSU (including returns policies and
procedures) and warranty information.

5.1 Customer Service (Standard Services)

Customer Service accompanies the sale of every JDSU
product. Customer Service services include:

•

Technical Assistance (Business Hours)

•

Instrument Repair (Under Warranty Repair,

Calibration Services, and Upgrade Services)

•

Immediate Return Authorizations

5.2 Technical Assistance

Expert business hour technical support is included with your
product. Please reach the technical support organization in
your region:
North America:
866-228-3762 x 2300
Europe, the Middle East & Africa:
49-7121-86-1345
E-mail: [email protected]

5.3 Repair, Calibration and Upgrades

Our service centers provide repair, calibration, and upgrade
services for JDSU equipment. JDSU understands the impact
of equipment down time on operations and is staffed to
ensure a quick turnaround. Available services include the
following:

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Содержание Certifier40G

Страница 1: ...Table of Content 1 JDSU Certifier40G Cable Certification Tester www jdsu com go certifier40G...

Страница 2: ...ting 14 1 11 Permanent Link Configuration Tests 14 1 12 Channel Configuration Tests 14 1 13 Certifier40G User Interface 15 1 13 1 Touch Screen Layout 15 1 13 2 The One Touch Concept 16 1 13 3 Key Icon...

Страница 3: ...r40G to save results automatically 34 2 1 11 How do I add a new site in Certifier40G 35 2 1 12 Where do I change default labeling scheme for saving test results 36 2 1 13 What are the labeling options...

Страница 4: ...7 Set Connector Information 51 3 8 Performing AutoTests 52 4 WEEE Directive Compliance 53 5 Customer Services and Warranty 54 5 1 Customer Service Standard Services 54 5 2 Technical Assistance 54 5 3...

Страница 5: ...nd remote unit including Li Ion battery stylus w cord display cover 2 Carry Case 1 CAT6A permanent link interface adapter 2 CAT6A permanent link test cords 2 CAT6A channel adapter 2 1GB USB thumb driv...

Страница 6: ...sec to turn off the unit This button also indicates the status of charging and remaining charge in the batteries of the device Refer to battery charging section for more information Touch Sensitive L...

Страница 7: ...having to carry the device around to connect to a PC RJ 45 Connector Future Power Supply Jack Supply power and recharge the battery Note Only use the power adapter shipped with your Certifier40G Quick...

Страница 8: ...remote unit with two CAT 6A channel adapters two CAT 6A link adapters and Class FA cable certification software license with pair of MM modules and pair of SM modules with NA Power Cord NGC 4500 FA EU...

Страница 9: ...ion software license with UK Power Cord NGC 4500 MM UK Certifier40G Class FA and MM kit class FA adapters not included with UK Power Cord Certifier40G LAN cable certifier master unit remote unit with...

Страница 10: ...coax adapters with 50 ohm and 75 ohm F type interface for testing frequency range of 1 3000 MHz in accordance with TIA 570B 568 C 4 NGC 4500 MM2 Certifier40G Multimode adapter pair Multimode Fiber ad...

Страница 11: ...Channel Adapters The standard Certifier40G test kit NGC 4500 FA xx includes adapters for testing copper cabling in both Permanent Link and Channel Link configurations Permanent Link adapters connect...

Страница 12: ...rds for performing certification Channel adapters connect to the customer s patch cords at the wall plate and telecommunications panel Certifier40G software compensates for the adapter s transmission...

Страница 13: ...allations 1 9 Cabling Certification and Tests Certification testing with Certifier40G is intuitive and simple An autotest function coordinates a series of measurements between the local and remote dev...

Страница 14: ...If not a permanent link test configuration is required Which standard should be used Category or Class 1 11Permanent Link Configuration Tests The permanent link configuration is used in facilities sti...

Страница 15: ...Information Segment is the row at the top of the screen and provides Device Information Device Name Talk Set Status Storage and Battery information The Functionality Segment is below the information...

Страница 16: ...test for various limits and cables that are to be certified c To manage data that is saved in the device to view saved results modify or delete the records d Perform troubleshooting and other functio...

Страница 17: ...ou to set the system settings like Date Time Auto sleep Auto saving of results in the memory etc The last navigation tab in the setup section is information which provides information such as calibrat...

Страница 18: ...nd results can be viewed and saved in this section Figure 6 Main Screen Figure 7 Detailed Results Figure 8 Plots 1 13 6 Data Selecting the DATA button allows you to manage site information the test re...

Страница 19: ...eation time and edit results without using the PC based Reporter software 1 13 7 Tools The TOOLS button selects the tools area that lets you perform advanced troubleshooting using Certifier40G and per...

Страница 20: ...Getting Started 20 Figure 10 Tools Screens...

Страница 21: ...the adapters you are using the standard Certifier40G kit NGC 4500 FA xx contains everything needed to certify copper cabling up to Category 6A Class E using RJ45 connectors To certify using other copp...

Страница 22: ...save plots with each test test result files are larger than if you omit plots Certifier40G allocates approximately 1 GB of internal Flash memory for test result storage The following table lists appro...

Страница 23: ...hours before requiring recharging Reducing the screen brightness and enabling the sleep function allows Certifier40G to run longer on a charge 1 17 1 Using External Power 1 18 Battery Safety To avoid...

Страница 24: ...es and seek medical attention Do not expose the battery pack to high storage temperatures above 55 C When discarding a battery pack contact your local waste disposal provider regarding local restricti...

Страница 25: ...3 5mm stereo jack 1 21 Dimensions Size 232 mm x 126 mm x 86 7 mm 9 13 x 4 96 x 3 41 Weight approx 1 0 kg approx 2 2 lbs 1 22 Environmental Specifications Operating temperature 0 C to 40 C 32 F to 104...

Страница 26: ...mware version information of my Certifier40G Go to SETUP and then select the Information tab to check the software version and hardware version numbers This screen also provides the next yearly calibr...

Страница 27: ...27 2 1 2 How do I know if I have the correct adapter for testing The type of adapter that is installed in Certifier40G can be found from Test Settings tab in SETUP menu Figure 12 Information Screen s...

Страница 28: ...Certifier40G Reporter software Plug in the USB flash drive in the USB host connector of Certifier40G local or remote unit this step must be repeated on both the local and remote unit Certifier40G wil...

Страница 29: ...p date time in my Certifier40G From the SETUP one touch button go to System tab and select time and date It opens up the screens shown below Choose the editable button to set or change date and time F...

Страница 30: ...uch button select the Test Settings tab Then choose Limit menu at the top and it will open up a screen with different limits to choose from Run through the hierarchy and choose the appropriate limit f...

Страница 31: ...Test Setting Screen showing cable type selection To select the type of cable under certification go to Test Settings tab under SETUP one touch button It will open up a screen to select the cable manuf...

Страница 32: ...quire you to perform a set reference measurement To perform a set reference measurement go to the TOOLS menu and select the set reference measurement icon Connect the Certifier40G local and remote uni...

Страница 33: ...e the test is completed it will show the summary results page with Pass or Fail message Figure 18 Auto Test Certification Screens 2 1 9 How do I save test data Once the autotest is completed the test...

Страница 34: ...e saved and press Save 2 1 10 How can I setup my Certifier40G to save results automatically Auto saving of results removes the hassle of manually having to save after every test You should setup the l...

Страница 35: ...I add a new site in Certifier40G To add a new site for a certification job go to Setup one touch menu click the Site button and click on New a keypad will allow you to enter the site name Also enter...

Страница 36: ...2 1 12 Where do I change default labeling scheme for saving test results From the SETUP one touch button under test settings select Label Source It will open up another screen with different types of...

Страница 37: ...s Class 1 Class 2 and Class 3 labels See section 3 3 for details on setting up labeling options 2 1 14 How do I export test results into the Certifier40G Reporter Certifier40G Reporter is the PC based...

Страница 38: ...ive how do I import from the PC Once the results are on the thumbdrive run the Reporter application from your PC desktop Please install Reporter SW as instructed in the Quick Start Guide Plug in the t...

Страница 39: ...stored and click Create Project Once the project is created click on the file menu import test results to start the import process Figure 25 Reporter Screen showing importing results Choose the USB f...

Страница 40: ...Using the Certifier40G 40 Figure 26 Reporter showing results from test You can view the desired plots by clicking on the respective labels of the test results Figure 27 Reporter showing plot data...

Страница 41: ...From the list of results either click on the Excel icon of the PDF icon to generate the reports Figure 28 Reporter showing exporting results to PDF or Excel Or alternatively you can click on the icon...

Страница 42: ...ative method for exporting results 2 1 17 Where can I change the Auto Power off time setting In the SETUP one touch button you can configure the Auto Power Off setting to the desired minute intervals...

Страница 43: ...onstration demo mode If Certifier40G is in demonstration mode all the tests on Certifier40G are simulated tests and are not real To switch between Demo Mode or Real Testing mode go to SETUP one touch...

Страница 44: ...l flash memory to the factory settings from the SETUP one touch button and System Settings screen Figure 32 Restoring Default Settings CAUTION Confirming this option will erase all current settings on...

Страница 45: ...o remove the batteries 1 Turn the unit off and disconnect the external power supplies 2 Unscrew the flip battery compartment door and open it 3 Pull the battery out and insert a new battery and close...

Страница 46: ...organizing the tests that are done under the site name you create The same site hierarchy is then displayed when exporting the results into the PC software Reporter 3 3 Choose the Labeling Format Cer...

Страница 47: ...labels where the last character is incremented after every test Figure 33 Adding Simple Labels 3 3 2 TIA 606 A Class 1 Labels This type of labeling scheme follows the TIA 606 A Class 1 standard labeli...

Страница 48: ...A 606 A Class 1 Labels 3 3 3 TIA 606A Class 2 This type of labeling scheme follows the TIA 606 A Class 2 standard labeling scheme It is mostly used to support Backbone to Telecom Room type installatio...

Страница 49: ...el the reference point is the end of the test cord and the tester removes the effects of the permanent link cable to make sure the measurement only includes the permanent link Testing Copper Cables Tw...

Страница 50: ...link configuration or channel link configuration testing 2 Insert matching adapters in the bays at the top of the units 3 Connect the adapters to the ends of the cable run being tested 3 4 1 Adapter I...

Страница 51: ...right NVP for length measurements and make sure the correct cable type appears in the report See section 2 1 6 for selecting the cable type 3 7 Set Connector Information Selecting the correct connect...

Страница 52: ...Detailed results can be viewed by pressing the DETAILS tab at the bottom which will display all the parameters that are measured during the test with the worst case margin displayed on the right most...

Страница 53: ...all waste equipment and batteries returned are reused recycled or disposed of in an environmentally friendly manner and in compliance with all applicable national and international waste legislation I...

Страница 54: ...air Calibration Services and Upgrade Services Immediate Return Authorizations 5 2 Technical Assistance Expert business hour technical support is included with your product Please reach the technical s...

Страница 55: ...made by the user The type of application and the environmental conditions should be taken into account Contact a JDSU service center or customer service in your region regarding calibration 5 3 3 Fac...

Страница 56: ...contacting JDSU Technical Assistance JDSU is not liable for any damage that may occur during shipping The customer should clearly mark the JDSU issued RA or reference number on the outside of the pac...

Страница 57: ...Customer Services and Warranty 57 5 4 1 Warranty registration Please register your product at www jdsu com know register...

Страница 58: ...Customer Services and Warranty 58 www jdsu com go certifier40G Document Information Doc 21159675 Revision 000 English...

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