5 Troubleshooting
The table on the next page offers causes and solutions to symptoms related to improper
operation. Check the table when experiencing any loss of operation or print quality.
Problem/Description Cause/Solution:
LCD displays:
OUT OF CARDS
1
Check for cards in the card feeder. If no cards present, load cards.
2
Check that card thickness control lever is properly adjusted
(see loading cards in chapter 2).
3
Press the panel button for 1 second. The printing job will restart.
OUT OF RIBBON
1
Check ribbon. Replace if defective or entirely used. Ribbon will
automatically synchronise and printing will restart with a new card.
PRINT HEAD OPEN 1
Check that printhead carriage is closed and latched.
MECHANICAL
1
Check that you are using the correct card type (see technical
ERROR
specifications).
2
Check that card thickness control lever is properly adjusted
(see loading cards in chapter 2).
3
If 2 cards are fed into the printer at the same time:
Open cover and remove card cleaning cartridge, empty the card feeder,
and pull the jammed cards out. Replace the card cleaning cartridge.
Remove cards from card feeder, separate them as shown in
Loading cards in chapter 2, and replace.
4
Check that ribbon is loaded correctly.
ENCODING ERROR
1
Check that you are using the correct magnetic card type
(for low or high coercivity encoding).
2
Verify command syntax.
3
Contact Javelin technical support.
CLEAN PRINTER
1
Printer cleaning required (see chapter 4).
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