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General

information

Getting

Started

Operation

Starting to

Print Cards

Cleaning

Trouble

Shooting

Technical

Specifications

2 11 43 310 Rev. 1.2

TROUBLESHOOTING

•

Printing shows very pale or inconsistent results.

Possible Cause

A. Ribbon may have been stored improperly or is damaged.

B. Cards may not meet specifications.

C. Contrast and/or Intensity may be set to values

which are too high.

D. Dust or embedded contamination on elements

of the Print head.

Solution

A1.Change ribbon and print again.

B1.Use a different supply of cards.

C1. Adjust contrast and/or Intensity values in software

D1.Perform a cleaning of the Print head (see 4.2 Cleaning the print head.)

•

Printing shows blurry printed image.

Possible Cause

A. Ribbon may not be correctly positioned

B. Ribbon may not be synchronized on the correct

color panel position.

C. Cards may not meet specifications.

D. Dust inside the printer and/or dirty cleaning roller.

Solution

A1. Open cover and press down the print head unlock lever to open the

print head carriage. The print head will move up.

A2. Check ribbon is properly rolled on ribbon cores.

A3. Push down on the print head lock lever until an audible

“

click

”

signals the locked-down position.

A4. Ribbon will automatically synchronize.

A5. Print again.

Continued on next page...

➔

Содержание J310

Страница 1: ...al information Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications 2 11 43 310 Rev 1 2 engenyus limited December 2002 User s manual J310 www engenyus com C TM ...

Страница 2: ...genyus distributor please first contact them on their returns procedures Alternatively if you have been advised to return your printer to engenyus please follow these procedures 1 Before calling or returning any goods ensure that you are able to provide the following information the product serial number a brief description of the reason for return if applicable your technical support call referen...

Страница 3: ...on proprietary to engenyus This document and the information contained within is copyrighted by engenyus and may not be duplicated in full or in part by any person without written approval from engenyus While every effort has been made to keep the information contained within current and accurate as of the date of publication no guarantee is given or implied that the document is error free or that...

Страница 4: ...riod of six 6 months for media and twelve 12 months for ribbon from the date of shipment provided the user has complied with storage guidelines handling and usage of the supplies within engenyus Javelin printers PRINTHEADS Since print head wear is part of normal operation the original print head is covered by a twelve 12 month warranty Warranty period begins on purchase date To qualify for this wa...

Страница 5: ...m electrostatic discharge damage adverse temperature and humidity conditions or physical abuse including but not limited to improper packaging shipping service or repairs performed by personnel not authorized by engenyus may void the warranty Failure to use only engenyus approved media may void the warranty engenyus will at its option repair or replace the equipment or any parts which are determin...

Страница 6: ...This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equi...

Страница 7: ...p and operation of your new card printer J310 PRINTER MODELS Here is a quick review of the Javelin card printer series numbering and lettering system to help you The Javelin J310 plastic card printer employs dye sublimation and resin thermal transfer technologies Model numbers include identifiers that specify options are shown using the following lettering conventions This information can be found...

Страница 8: ...zard such as one associated with moving parts capable of resulting in equipment damage or personal injury Electrical hazard such as an exposed voltage point capable of causing electrical shock and personal injury An area where electrostatic discharge ESD can cause component damage Use a grounding wrist band Elevated temperature hazard capable of producing a burn Keep card printer clean by minimizi...

Страница 9: ... ix General information Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications 2 11 43 310 Rev 1 2 TABLE OF CONTENTS 1 GETTING STARTED 1 1 1 Unpacking your card printer 1 1 2 Indicators and controls 3 1 3 Printer installation 4 2 OPERATION 5 2 1 Printer features 5 2 2 Loading ribbons 6 2 3 Loading cards 8 A Card cartridge 8 B Card cleaning cartridge 10...

Страница 10: ...ccessories 46 x Getting Started Operation Starting to Print Cards Cleaning Trouble Shooting Technical Specifications 2 11 43 310 Rev 1 2 APPENDIX A MAGNETIC CARD STRIPE ENCODER 34 Introduction 34 A Media loading orientation 35 B Magnetic encoder cleaning 36 APPENDIX B SMART CARD CONTACT STATION 37 Introduction 37 A Media loading orientation 38 B Smart card contact station interface 38 APPENDIX C A...

Страница 11: ...er ships in a carton and protective anti static bag Keep all packing material in case you need to move or re ship the printer While unpacking inspect the carton to ensure that no damage occured during shipping Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer 1 Getting started 1 1 Unpacking your card printer ...

Страница 12: ...TARTED In addition to user documentation make sure the following items are included with your J310 printer If any items are missing please contact your dealer To reorder please refer to Appendix C of this manual CLEANING KIT POWER CABLE USER MANUAL PRINTER DRIVER CD QUICK START GUIDE INTERFACE CABLE CLEANING CARTRIDGE CARD OUTPUT HOPPER CARD CARTRIDGE ...

Страница 13: ...ING STARTED Your J310 printer has an LCD Display and a Panel Button LCD DISPLAY The 16 character LCD Display is used for Showing the printer s current status Providing operator and service messages PANEL BUTTONS The panel button is a push button used for Clearing errors Starting and clearing a cycle Printing a test card 1 2 Indicators and Controls ...

Страница 14: ...jury could result The printer must be connected to an earthed electrical power supply and properly protected against electrical surges and grounding faults CAUTION Intermittent or unpredictable operation may occur from unsecured connectors If damaged the power cable must be replaced by an exact equivalent Use only parallel cable under 3 metres in length 1 Place the printer in a location that allow...

Страница 15: ...D FEATURES 1 Print Head 2 Print Head Unlock lever 3 LCD Display 4 Panel Button 5 Card Output Hopper 6 Card Thickness Control 7 Card Cartridge 8 Card Cleaning Cartridge PLEASE NOTE Any blue items inside the printer can be operated by the user OPTIONAL FEATURES A Magnetic Encoder Station B Smart Card Contact Station The following shows the features found on your J310 printer 1 2 3 4 5 A B 6 7 8 ...

Страница 16: ...cifications 2 11 43 310 Rev 1 2 OPERATION 2 2 Loading Ribbons The J310 printer requires approved ribbons See Appendix C The resin thermal transfer and dye sublimation ribbons are specifically designed for your J310 printer For optimum performance and printer life print head always use approved ribbons DO NOT TOUCH the print head or the electronic components on the print headcarriage Discharges of ...

Страница 17: ...he take up spindle Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take up spindle 4 Push down on the print head lock lever until an audible click signals the locked down position Please note that the ribbon automatically synchronises whenever the print head is locked down 5 Close cover Please note that the ribbon automatically synchronises whenever the pri...

Страница 18: ... 2 11 43 310 Rev 1 2 OPERATION 2 3 Loading Cards To help you load print and collect cards the J310 has the following item A CARD CARTRIDGE This item is used for loading cards 1 Install card cartridge by hooking onto printer as shown and clicking down 2 Install cards into card cartridge as shown 3 Close card cartridge CLICK ...

Страница 19: ...PERATION DO NOT bend cards or touch print surfaces as this can reduce print quality The surface of the cards must remain clean and dust free Always store cards in an enclosed container Ideally use cards as soon as possible If cards stick together carefully shuffle them See Chapter 6 Technical Specifications for card requirements and capacities ...

Страница 20: ... to clean the cards entering the printer and must be fitted before using the printer 1 Remove card cleaning cartridge from packaging 2 Open printer cover and remove the yellow reminder tape from the location for the cleaning cartridge 3 Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in...

Страница 21: ...d cards Install card output hopper to printer by hooking over bottom edge of card exit aperture Open cover and adjust lever to the correct position for the card thickness you are using Repeat for different card thickness Factory setting is for 30mil 0 762 mm card thickness See diagram below Card thickness A 60mil 1 524mm to 50mil 1 27mm B 40mil 1 016mm C 30mil 0 762mm DEFAULT D 20mil 0 508mm E Les...

Страница 22: ...t is available on the rear of the card cartridge cover for feeding single cards Cleaning cards are fed manually through this slot The card cartridge must be empty for manual card feeding to work properly For one at a time printing feed cards through slot on rear of card cartridge Do not feed more than one card at a time 2 5 Feeding one card at a time OPERATION ...

Страница 23: ... To check the operation of the printer you should print a test card 1 Press the menu button until the LCD screen shows SELF TEST 2 Then press the select button once 3 Press select again to print a Test Pattern 3 A test card will print after a few seconds LCD display will show printing status Test card is printed on both sides of the card 2 6 Printing a Test Card This is an example of the test card...

Страница 24: ...ard design issuing software or printer command level programming through the printer interface The J310 card printer can be used with any Windows 95 98 ME 2000 XP or NT 4 0 operating system using the drivers provided with the printer Updated drivers can be downloaded from the engenyus website www nbstechnologies com This section contains information on the printing of a single sided card in colour...

Страница 25: ...ck on the Add Printer icon and also Next Ensure Local Printer is selected and click on Next Click on Have Disk and then type in D win95 98 and click OK J310 CARD PRINTER should be displayed after which click on Next Choose LPT1 Standard or ECP Printer Port click on Next select Yes to set as Default Printer and click on Finish to install The Printer Wizard will copy the necessary files to the PC fo...

Страница 26: ...cessed by selecting the J310 Plastic Card Printer driver from within Printers Under Windows NT the printer properties are separated into two distinct pages Document Defaults and Printer Properties Highlight the printer icon and right click to open the following options Document Defaults The page set up window allows the number of copies to be set and the option of portrait or landscape The advance...

Страница 27: ...ollows 1 On the PRINTER tab configure the magnetic encoder feature If your printer is equipped with a magnetic encoder option select WITH MAGNETIC ENCODER option 2 On the CARD tab select card orientation landscape or portrait select LANDSCAPE 3 On the RIBBON tab select the ribbon type Select YMCKO for the standard 5 panel ribbon 4 In the same tab go to BLACK PANEL area and select TEXT ONLY This op...

Страница 28: ...RANTY The recommended maintenance procedures must be performed to maintain your factory warranty Other than the recommended cleaning procedures described in this manual allow only engenyus authorised technicians to service the J310 printer NEVER loosen tighten adjust or bend etc a part or cable inside the printer NEVER use a high pressure air compressor to remove particles in the printer ...

Страница 29: ...Remove any normal cards from the card cartridge Insert one pre saturated cleaning card provided through slot on the rear of the card cartridge Close the print head bracket Close the cover 3 Press the right panel button for a few seconds The card will feed into printer and carry out the cleaning process Repeat the process with a new cleaning card if necessary Note For a printer cleaning prior to th...

Страница 30: ...ffices However cleaning the print heads using swabs can remove more stubborn deposits when print anomalies persist To avoid deposits only use foam tipped swabs 1 Raise print head and remove the ribbon 2 Clean print head by moving the alcohol moistened swab tip side to side across print head elements Only use moderate force To re order swabs see Appendix C Never use a sharp object to scrape deposit...

Страница 31: ...ridge This item cleans the cards entering the printer To ensure print quality the adhesive cleaning roller requires periodic replacements CLEAN PRINTER WHEN TO MAINTAIN When LCD screen reports message Run a printer cleaning first see 4 1 Cleaning System for more instructions HOW TO MAINTAIN 1 Open cover and locate cleaning cartridge 2 Gently remove cleaning cartridge by rotating up and away from p...

Страница 32: ... by the ends 5 Carefully peel off wrapper from new cleaning roller while in cartridge 6 Replace cartridge into printer Make sure the arrow on top of the assembly is facing toward the rear of the printer Hook assembly into slot on printer and rotate down Ensure the assembly locks in place DO NOT touch the roller surface that contacts the cards 7 Close cover See Appendix C for replacement cleaning r...

Страница 33: ...ditions There is also some additional information dealing with quality issues concerning printing onto cards 5 1 Interpreting LCD Display messages SCREEN MESSAGE INITIALISING READY WAIT TEMPERATURE SELF TEST DOWNLOADING DATA PRINTING YELLOW PRINTING MAGENTA PRINTING CYAN MEANING The printer is performing an internal test before use Ready for use Print head cool down mode Self test card printing Th...

Страница 34: ...er ribbon has run out The printer has an error moving the card internally The card cartridge is empty or the card has mis fed The cover is open The print head is not locked into position The data being sent from the host is not recognised The features of the card are not recognised ACTION Carry out the cleaning procedure as detailed in section 4 of this manual Carry out the cleaning procedure as d...

Страница 35: ...r information Check that the cards are loaded with the magnetic stripe in the correct orientation Check whether high or low coercivity cards have been specified Check that the data conforms to ISO specifications See Appendix A of this manual for further information Check the card orientation Contact your dealer for technical support Ribbon Errors Check that the print ribbon has not run out Lock an...

Страница 36: ...gnetic Encoding Errors Check that the cards are inserted correctly in the printer Ensure that the cards are low or high coercivity as required and are set up correctly in the printer driver Cleaning Alert The printer has counted the number of cards printed and has automatically flagged that a cleaning routine needs to be carried out See Chapter 4 ...

Страница 37: ...e stored in a dust free environment A2 Use a different supply of cards B1 Perform a cleaning of the printer see cleaning section B2 Replace cleaning roller see cleaning section There are non printing horizontal lines white on the card surfaces Possible Cause A Ribbons is not correctly positioned B Print head may be dirty C Print head elements may have been damaged e g scratched or burnt Solution A...

Страница 38: ...djust contrast and or Intensity values in software D1 Perform a cleaning of the Print head see 4 2 Cleaning the print head Printing shows blurry printed image Possible Cause A Ribbon may not be correctly positioned B Ribbon may not be synchronized on the correct color panel position C Cards may not meet specifications D Dust inside the printer and or dirty cleaning roller Solution A1 Open cover an...

Страница 39: ...nt information For optimum print quality always keep cover of the printer closed except during ribbon loading and card thickness control procedures The card flipper will not operate and an error will be indicated if you try to flip a card with the cover open TROUBLESHOOTING B1 Open cover and press down the print head unlock lever to open the print head carriage The print head will move up B2 Push ...

Страница 40: ...monochrome thermal transfer printing 25 seconds per card YMCKO throughput 300 dpi 11 8 dots mm print resolution Edge to edge printing standard Resident Arial Normal 100 Arial Bold 100 True Type fonts available via Windows Driver Types PVC Composite Card width length ISO CR 80 ISO 7810 2 125 54mm by 3 375î 86mm Option Magnetic Stripe ISO 7811 Option Smart Card ISO 7816 2 Card thickness 0 25mm to 1 ...

Страница 41: ...RD CHIP POSITION FOR SMART CARD TECHNICAL SPECIFICATIONS 0 01 in 2 54mm Min gap 0 395 in 8 25mm 0 221 in 5 62mm max gap 0 218 in 5 54mm max 0 0 115 in 2 92mm 0 0 115 in 2 92mm MAGNETIC STRIPE 0 623 in 15 82mm 2 125 0 002 in 53 98 0 050mm 3 375 0 010 in 85 72 0 25mm 0 009 0 034 in 0 23 0 84mm Radius 0 125 in 3 18mm 0 218 in 5 54mm Max 0 623 in 15 82mm Min 0 782 in 19 87mm Min 0 403 in 10 25mm Max 0...

Страница 42: ...urability than dye sublimation with greater resistance to scratches and UV induced fading Dye Sublimation printing requires dye sublimation ribbons with either black or cyan magenta and yellow plus black resin panels Thermal transfer 4 microns thick Clear and holographic options Clear Genuine Secure Hologram Custom Hologram Centronics Parallel Standard RS 232C Serial Optional USB port Optional Wid...

Страница 43: ...Cleaning supplies Service Manual For best results use engenyus approved cards and TrueColoursTM ribbon media Using non approved cards or ribbon media can void your warranty Refer to the Accessories section for more information about cards and ribbon media available from engenyus TECHNICAL SPECIFICATIONS Operating Temperature 60 to 86 F 15 to 30 C Operating Humidity 20 to 65 non condensing Storage ...

Страница 44: ... Encoder This section contains information on the additional operations of the J310 printers with magnetic card stripe encoder See Chapter 2 for location INTRODUCTION Operation and maintenance requirements for the J310 printer with the optional magnetic card stripe encoder See Chapter 2 for location The magnetic encoder can be set for either high or low coercivity APPENDIX A ...

Страница 45: ... that the magnetic stripe is facing down and closest to the rear Also available are printer models with the magnetic read write head positioned above the card path with HICO encoding or LOCO encoding When loading cards please ensure that the magnetic stripe is facing up and closest to the rear Approved HICO LOCO PVC cards are available See Appendix C ONLY USE cards that comply with ISO 7810 7811 s...

Страница 46: ... Leave power on 2 Remove cards from the card cartridge 3 Insert one pre saturated cleaning card provided through slot on the side of the card cartridge 4 Press the menu button until the LCD screen shows CLEANING MENU 5 Press the select button to select 6 Press the menu button again until the LCD screen shows CLEAN MAG HEAD 7 Run this operation by pressing the select button Track 1 2 3 ISO STANDARD...

Страница 47: ...metic data such as fingerprint patterns The Javelin J310 CE and J310 CEM printers have a contact station to connect a serial interface to the smart card contacts A suitable smart card coupler and associated software would be required external to the printer to communicate with the smart card engenyus offers a range of integrated couplers as detailed on page 43 for both contact contactless mifare a...

Страница 48: ...s a card to the smart card contact station the printer connects the smart card contact station to the female DB 9 connector on the rear of the printer An attached external smart card programmer can be used to program smart card chips Refer to the card printer programmer s manual for complete programming information DB 9 PINS 1 2 3 4 5 SMART CARD CONTACT POINTS CI Vcc C2 Reset C3 Clock C4 RFU C5 GN...

Страница 49: ...inting text graphics and bar codes but not images K dye O ribbons are recommended for printing monochrome images Accessories supplies Monochrome Resin Ribbons sold by the roll Description engenyus Part Number 6 11 31 101 6 11 32 101 6 11 31 102 6 11 31 103 6 11 31 104 6 11 31 106 6 11 31 111 6 11 31 112 6 11 31 121 Colour Ribbons sold by the roll engenyus Part Number 6 11 31 501 6 11 32 501 6 11 3...

Страница 50: ... plastic cards are available for use in the J310 printers Many other card types are also available ask your dealer for more information Cards with no magnetic stripe Cards with low coercivity magnetic stripe Cards with high coercivity magnetic stripe Self adhesive cards to fix onto proximity cards Description engenyus Part Number 9 104 523 111 9 104 523 112 9 104 523 113 9 104 523 110 ...

Страница 51: ...er software tools RS232C interface and documentation engenyus Smart Card contact encoding kit to be fitted to J310C or J310CEM printer Includes integrated smart card coupler software tools RS232 interface and documentation engenyus combined Smart Card contact Mifare contactless card encoding kit to be fitted to J310CE or J310CEM printer Includes integrated smart card coupler software tools RS232C ...

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