Troubleshooting
Receiver Problems
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• Order a new OAF with the desired options activated to enable or extend validity of the
corresponding receiver options. Contact your dealer or visit the JAVAD GNSS website for
details.
• Refer to the TriVU Software Manual for a detailed description of options.
There are not enough common satellites. In order to obtain a fixed solution, the Base and Rover
should track at least five common satellites.
• Ensure that both the Rover and Base receivers use the same, and updated, almanac. See
“Collecting Almanacs and Ephemerides” on page 39.
• Check the elevation masks of the Rover and Base receivers; they should be the same. See
“TriPad Configuration” on page 59 for information on setting the elevation mask.
A discrepancy exists between the differential standards used at the Base and Rover receivers.
Ensure the Base and Rover receivers use the same corrections input/output format:
1. Connect your receiver and a computer and start TriVU. See “Connecting the Receiver and
a Computer” on page 33.
2. Click and the Ports tab. Use the same input/output format for both receivers.
Poor satellite geometry (PDOP/GDOP values are too high).
• Conduct your measuring when PDOP values are low.
The elevation mask is above 15 degrees.
• Lower the elevation mask.
.The battery is low.
• Attach an external power source to the receiver.
• See “Powering the Receiver” on page 32 for details.
The transmitting and/or receiving antenna may be improperly connected.
• Check that the radio modem’s antenna is securely and properly connected to the antenna
connector.
• Check that the radio modem’s antenna is undamaged. If damaged, contact your JAVAD
GNSS dealer to replace the antenna.
The specified baud rate is incompatible with the baud rates the modem supports.
• The baud rate is the rate at which the receiver transmits differential messages to the
modem and vice versa. Change the baud rate to that which your modem supports.
.The Base and Rover modems use different radio link parameters.
• Configure the Base and Rover radio modems according to the procedures listed in the
applicable section.
The distance between the Base and Rover is too far.
• Close the distance between the Base and Rover.