Jaton PowerPro VX, Руководство пользователя

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Technical Support
F-1
Appendix F Technical Support

When you have a problem during operation...
In order to help our technical support personnel to quickly find out what is the problem
of your main board and to give you the answers you need, before filling in the technical
support form, eliminate any peripheral that is not related to the problem, and ind icate
on the form the key peripherals. Fax this form to your dealer or to the company where
you bought the hardware in order to benefit from our technical support. (You can refer
to the examples given below.)

Boot up problem
Example 1: With a system including: Main Board (with CPU and memory), HDD, CD-
ROM, FDD, VGA CARD, MPEG CARD, SCSI CARD, SOUND
CARD..., after the system is assembled, if you cannot boot up, check the
key components of the system using the procedure described below.
First remove all interface cards except the VGA card and try to reboot.

If the system still do not boot up:
Try installing another brand/model VGA card and see if the system will
start. If it still does not start, check the power supply and try another
couple of times. If still does not boot, write down the VGA card model,
main board model, BIOS identification number, CPU on the technical
support form (refer to main instructions), and contact your vendor.

If the system do boot up:
Insert the interface cards you have removed previously back into the
system one by one and try to start the system each time you insert a
card, until the system doesn
’
t start anymore. Keep the VGA card and
the last add-on card that caused the problem and remove all other cards
or peripherals, and start again. If the system still does not boot, you may
have a hardware conflict. Write down the information related to both
cards in the add-on Card space provided, and don
’
t forget to indicate
the main board model, version, BIOS identification number, CPU (refer
to main instructions), and give a description of the problem. Contact the
hardware vendor for help.