Salon™ Spa Bath
Installation and Operation
www.jacuzzi.com
Page 23
English
Troubleshooting Procedures
If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath’s serial number
before work is started. The serial number is located on the Specification/Serial Number Plate (see the following page).
PROBLEM
PROBABLE CAUSES
REMEDY
Contact Jacuzzi Luxury Bath @ 800-288-4002
Pump/motor does not start
Pump/motor shuts off by itself before time elapses
Chromatherapy lights do not operate
Pump/motor operates but no fully adjustable jets are
functioning
Water leakage from pump unions
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Motor thermal protection has deactivated pump/motor
due to overheating (supply voltage low)
GFCI tripped
Inadequate supply wiring
Reset GFCI
Insert plug securely into outlet
Ensure control panel is connected to control box
Contact Jacuzzi Luxury Bath @ 800-288-4002
Let motor cool; thermal protection will reset. Check for
proper ventilation (check supply voltage)
Reset GFCI. If it continues to trip, do not use this unit.
Disconnect the unit and have the problem corrected by
a licensed electrician before using.
Consult a licensed electrician to correct the wiring unit.
Connector has come loose
Jets are closed
Suction cover/strainer may be clogged
Open jets by rotating counter-clockwise
With the motor turned OFF, remove the suction cover/
strainer and remove any debris. Replace the suction
cover before operating
Overtightened, O-ring may be pinched or improperly
seated, undertightened
Loosen unions , check and reseat O-ring. If O-ring has
been pinched out of shape, replace (refer to number
below). When tightening union nuts, handtighten only.
Pump/motor operates but air is not injected into the
water
Air valves are closed
Open air control valves
Drain assist purge cycle comes on multiple times
Blower does not start
Daily purge does not come on at specified time
Blower operates but NO air is exiting the holes
Blower shuts off unexpectedly
No power to pump/motor
Blower not connected
Blower faulty
Connector has come loose
Reset GFCI and/or breaker
Ensure plug is fully in outlet
Ensure control panel is connected to control box
Ensure control box is connected to control panel
Contact Jacuzzi Luxury Bath @ 800-288-4002
Set daily purge by holding down the ‘UP’ arrow for 5
seconds
Purge not set (default setting is no purge)
Check valves are stuck in the closed position
Contact Jacuzzi Luxury Bath @ 800-288-4002
20 minute timer has elapsed
GFCI tripped
Inadequate supply wiring
Improper ventilation
Turn on blower
Reset GFCI. If it continues, to trip, do not use the unit
Consult a licensed electrician to correct
Contact Jacuzzi Luxury Bath @ 800-288-4002
Blower operates but air is not exiting all of the holes
Blower intensity is not sufficient
Obstructed air holes
Increase the blower intensity. NOTE: The system is
designed such that all air channels operate at the 4th
blower setting.
Remove debris with a toothpick or tooth brush
Contact Jacuzzi Luxury Bath @ 800-288-4002
Drain assist purge does not come on 5 minutes after
bathtub is drained out completely
Water sensors detect multiple wet and dry conditions
Water sensors not connected and not detecting water
being drained out of the tub
Faulty control box
If during a purge, water is coming in contact with both
sensors, the system is working as designed and will
continue to purge until excess water is expelled
Remove any washcloth or toy that may be covering the
sensors
Contact Jacuzzi Luxury Bath @ 800-288-4002
Contact Jacuzzi Luxury Bath @ 800-288-4002
Water not maintaining temperature
High limit switch on heater has tripped
Press Reset button on heater
Waterfall not working
Whirlpool function not on
Waterfall control knob is in the OFF position
Debris in waterfall outlet
Turn on whirlpool
Turn waterfall control knob counter-clockwise until
water flow is at the desired flow
Use a thin, rigid and non-abrasive material (ie. credit
card) and gently swipe back and forth until debris is
cleared away from the waterfall opening
