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Warranty
Tastic
®
This Warranty against defects for your newly purchased Tastic product is proudly prepared by
Sampford IXL Pty Ltd of 421 Smith Street, Fitzroy, VIC 3065, phone 1300 727 421.
1. Sampford IXL Tastic products come with guarantees that do not exclude the following
consumer entitlements under the Australian Consumer Law:
a. replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage; and
b. to have the goods repaired or replaced if goods fail to be of acceptable quality and the
failure does not amount to a major failure.
2. Sampford IXL warrants that your product and related supply will be free from defects in
materials and workmanship during the warranty term. Your warranty term is five years with a
two year heat lamp replacement warranty, commencing from the date of purchase. Sampford
IXL acknowledges this product requires professional installation and product removal is
hazardous to consumers, accordingly any necessary inspections and services will be carried
out on site. You should not attempt de-installation.
3. Subject to Point 1, Sampford IXL will repair any defects in materials and workmanship during
the warranty term and if the product is deemed irreparable provide a replacement of an
equivalent current model where the balance of the warranty period from the original date of
purchase will take effect.
4. To the fullest extent permitted by law and subject always to Point 1, Sampford IXL will not
be liable for:
a. any loss or damage arising from loss of use, loss of profits or revenue; or
b. for any indirect or consequential loss or damage resulting from any breach of this
warranty against defects.
5. Defective Sampford IXL Tastic products may be repaired using refurbished parts or if
required, completely replaced by a refurbished product of the same type.
Limitations to Your IXL Warranty
6. Subject to Point 1, this Warranty:
a. will only be provided to the original purchaser where the original purchase was made
from a Sampford IXL Authorised Dealer or Reseller and proof of such purchase can be
presented at the time of service;
b. only applies to Sampford IXL Tastic products purchased in Australia from a Sampford IXL
Authorised Dealer or Reseller and installed by a qualified person where a Certificate of
Compliance in accordance with State/Territory laws is provided;
c. will not apply where the defect in or failure of the product is attributable to misuse,
abuse, accident or non-observation of the manufacturer’s instructions. This product
must be used in accordance with the manufacturer’s instructions;
d. will not cover faults due to normal wear and tear with reasonable use nor consumable
components such as globes, filters, glass items, etc;
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