6. The most frequent
complaints
The following is an overview of the most
common complaints known to Itho Daalderop.
For each of these complaints there are a
number of possible causes with a solution given
in each case, however, further research may be
needed to resolve a complaint.
Tip
If you cannot resolve the complaint yourself,
please contact your installer or service
organisation.
Water leak.
Cause
Solution
a)
Connection is leaking.
●
Check the coupling(s) and tighten if
necessary.
●
Replace the coupling(s) if necessary.
b)
Heater is leaking.
●
Disconnect the appliance from the
mains power.
Contact your installer or service
organisation.
c)
Tap is leaking.
●
Shut off the water supply.
Contact your installer or service
organisation.
Mixer tap does not dispense water.
Cause
Solution
a)
The mains water tap is shut off.
●
Open the mains water tap.
b)
The valve of the safety group is shut off.
●
Open the valve of the safety group.
Mixer tap only dispenses cold water.
Cause
Solution
a)
There is no power to the heater.
●
Insert the plug into a grounded wall
socket.
●
Check the mains power and reset
the tripped circuit.
b)
The heater is in STANDBY mode.
●
Switch the heater ON.
c)
The heater has encountered an error.
●
The heater must be reset.
Reduced water flow or excessive splashing.
Cause
Solution
a)
Scaling and/or dirt on perlator.
●
Descale and/or rinse the perlator.
b)
Water pressure is too low (
˂
2 bar).
●
Contact your water supplier.
c)
The valve of the safety group is not fully
open.
●
Open the valve of the safety group.
d)
The safety group is fouled.
●
Replace the safety group.
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