12
Owner
’s/Installer Manual Rev 20191216
For Warranty Service Call 866-359-7378
TROUBLESHOOTING
Problem
Possible Cause
Solution
Hot Plate not lighting
Main gas line is closed.
Quick disconnect not inserted all
the way.
Pilot light is not lit.
Cause unknown
Open Valve
Check quick disconnect and
make sure it is fully inserted into
female coupling.
Ignite pilot light.
Call for service.
Flame is too high or too low
Adjustment knob is turned up or
down
Adjust flame with control knob.
Pilot light not staying lit.
Flame is too low
Pilot tube clogged.
Adjust pilot light flame height.
Replace pilot tube. Call for
service.
Strong smell of gas in cooking
area.
Main gas line leak
One or more of the pilot may be
out and burner knob turned on.
Turn off main gas valve. DO NOT
LIGHT FLAME, ignite anything, or
turn/switch on anything electrical.
Call Fire department if needed
and call for service.
Check to see if burners are lit and
pilot is lit. If not, turn off all burner
valves and main gas valve and
wait for excess gas to dissipate.
Reattempt to light pilots after
allowing excess gas to clear.
Cooking surface is heating up
slowly.
Carbon buildup on cast iron
grates.
Cause unknown
Clean cast iron grates.
Call for service.
Gas type of unit needs to be
converted.
Unit ships from the factory
Natural gas. Conversion from
Natural Gas to L.P. is possible for
this unit.
Call for service. This is not
considered a warranty issue. Do
not attempt conversion on your
own.
If problems persist and the assigned solution does not remedy the issue, please call for service.
