Getting Help
6
Getting Help
We want to help you enjoy your Ziggi-HD, and we are always available to answer any questions or offer
technical and troubleshooting assistance. Consider using one or more of these resources:
• IPEVO.com –
The latest versions of the Ziggi-HD software, user manual, FAQ, and other downloads are
available at this link: http://support.ipevo.com/#Ziggi-HD
•
Email – Send us an email at [email protected] with your question or concern. For the best and most
prompt service, include the version of your operating system with any inquiry, as well as a detailed
explanation of the issue you are experiencing.
•
Phone – Customer service representatives are available to assist you Monday through Friday, from 8
a.m. until 4 p.m. Pacific Standard Time (PST). Our telephone number is 1 (408) 490 – 3085.
•
Live Chat – Live Chat is available through our website, www.ipevo.com. A link in the top middle section
of the main page will take you to an Instant Messaging session in which you can correspond with a
customer service representative directly. This feature is available during the same hours and days as
our telephone support.
• Help Link –
Help, within the Presenter software, will bring you to IPEVO's website for the latest version
of the software and other support and information. To access Help:
Windows –
Click on Help (the question mark icon) in the upper right-hand corner of the software.
Macintosh –
Select Help > Ziggi-HD Help.
