Troubleshooting and FAQ
33
Troubleshooting and FAQ
Ziggi-HD will not turn on.
Ensure Ziggi-HD is plugged in to your computer with the USB cord.Ensure the Presenter software from
the CD-ROM is installed and running.Unplug the camera, exit the software, restart the software, and
replug in the camera.
There is a setting change I don't want that I can't get rid of.
Access the Advanced Settings, and click No on “Keep Camera Mode Settings.” Then, exit and restart the
application.
The image is too dark/too bright.
Adjust the exposure.
See Pages 19 and 20 for techniques.
The image is out of focus or pixelated.
Press the focus button to bring the subject into sharp focus.
See Page 21 for focus techniques.
Increase resolution for an image with more picture information.
See Page 22.
The brightness of the image constantly seems to fluctuate.
Automatic exposure might be on, in which Ziggi-HD constantly adjusts for optimum brightness level.
Disable Automatic exposure.
See Page 20.
Anything that moves on screen is very blurry and choppy.
Decrease resolution so that frame rate increases for smoother movement.
See Page 22.
Can I record video with Ziggi-HD?
Ziggi-HD does not have the capability to record video. There are several third-party applications that
may be used in conjunction with Ziggi-HD to record video. IPEVO cannot offer technical assistance for
these third-party applications.
Does Ziggi-HD capture audio?
Yes, Ziggi-HD has a built-in microphone. The microphone is on when Ziggi-HD is on.
All my snapshots come out blurry.
Enable Continuous mode to ensure the image is in sharp focus.Hit the Focus button to achieve sharp
focus.Turn the Timer on so that camera shake does not contribute to a blurry image.
See Page 23.
The focus beeps are annoying!
Disable sound effects in Advanced Settings under “Sound Effect on.”
See Page 28.
I can't upload to Evernote.
You must log in to Evernote using the "Login" link in the upper-right of the Evernote mode window.
You must further allow IPEVO access to your Evernote account.
See Page 24.
Ensure you have attached files, and that the message in the lower-right indicates that you have more
than 0 files attached. Then, press "Send to Evernote" to upload.
See Page 25.
Ziggi-HD can't focus or is slow to focus when in HD resolutions(2048x1536 / 2592x1944).
Center the object or text in the central "crosshair" to help Ziggi-HD find a better focus.
