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How to Get Help
How to Get Help
Iomega’s goal is to provide state-of-the-art support for its customers.
Over time, our support options and pricing policies may change in light
of evolving technology and global changes across the computer industry.
This section of the manual contains information on the support options
available at the time this manual was prepared. For up-to-date support
information, contact Iomega’s Home Page on the World Wide Web or
call our automated FAX-back help system at 1-801-778-5763.
Iomega’s Home Page:
http://www.iomega.com
If you have access to the Internet, Iomega’s home page offers advanced
problem-solving support readily available 24 hours a day. Here’s just some
of what you can do from our home page:
Download the latest Iomega software
– The software that
shipped with your drive may be updated over time. Choose
Software
Download
from the Iomega Home Page to check for the most up-to-
date Iomega software.
Diagnose and solve problems online
– Use your Web browser
to access individualized troubleshooting for all Iomega products. With
a little information from you, the interactive troubleshooting system
diagnoses your problem and guides you through a solution. It’s like
having a personal support technician available 24 hours a day!
Locate Iomega manuals
– You can access an electronic copy of the
manual for any Iomega product in PDF format. All you need to view
and print the PDF file you select is the Acrobat Reader. If you don’t
already have the Acrobat Reader installed on your system, you can
download it from Adobe’s Web site:
http://www.adobe.com
.
Access online help pages
– You can find help pages with answers
to common questions (FAQs), troubleshooting or basic “how to”
information. The help pages are in HTML format and can be viewed
and browsed directly within your Web browser.
Automated Voice Technical Support:
1-800-879-7660*
This free, 24 hour support option allows you to use a touch-tone
phone to quickly and easily access pre-recorded solutions to common
problems. Just dial 1-800-879-7660* and the automated voice
technical support system will guide you through a series of questions
to an easy-to-follow solution.
*1-800-879-7660 is available in the U.S. and Canada. only.
