Tr
oubleshooting
20
Troubleshooting
If you encounter a problem while installing or using your Zip
®
USB
drive, check this section for help.
The Zip
®
drive is not assigned a drive letter under Windows 98,
or a Zip
®
disk icon does not appear on an iMac desktop.
(a) Check all connections.
(b) Make sure the drive is receiving power.
(c) Use the USB cable that came with your Zip drive.
(d) If you are using an iMac, make sure a 100MB Zip disk is fully
inserted in the drive. A Zip disk icon will not appear on the iMac
Desktop until a disk is inserted into the drive. When a disk is
inserted, allow a few seconds for it to spin up and mount on the
Mac Desktop.
(e) Make sure IomegaWare
™
software is installed. The IomegaWare
software package shipped with your drive includes drivers required
for the Zip USB drive.
(f) Try reinstalling the Iomega software package. If you are using
Windows 98 and Iomega software is already installed, remove it
using “Add/Remove Programs” in control panel,
restart Windows
,
then reinstall the Iomega software.
(g) If you are connected to a USB hub, ensure the hub is connected
correctly and has power.
If the problem continues, there may be a driver conflict on your system.
Please contact the Iomega web site (
http://www.iomega.com
) or call our
Automated FAX-back help for additional troubleshooting information.
Green power light does not come on.
(a) Make sure you are using the Iomega Zip universal power supply
that came with your drive. Ensure that it is connected to the Zip
drive as shown in
the Installation Guide,
starting on page 4.
(b) Make sure the power supply connector is completely inserted into
the Zip drive power connector.
(c) Make sure the power supply is plugged into a working power outlet.
