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Tr
oubleshooting
Troubleshooting
If you encounter a problem while installing or using your Zip drive, check
this section for help.
CAUTION
Electrical power should be turned off before connecting or
disconnecting any cables; otherwise, computer equipment could be
damaged.
M
The green busy light on the Zip drive does not turn on.
(a) Make sure the computer is receiving power.
(b) Make sure the power cable connection to the Zip ATAPI drive is secure.
(c) Make sure there is a disk in the drive.
The Zip drive is not assigned a drive letter, or the Iomega software
cannot find the Zip drive.
(a) Make sure pin 1 is properly connected on all IDE interface
connections. The stripe on the interface cable should align with pin 1 on
each connection. If the cable does not have a keyed connector, make sure
the connector is not shifted a pair of pins.
(b) Make sure the Zip ATAPI drive is configured correctly. Refer to the
configuration information in step 5 of the installation instructions.
(c) If there is another drive on the same IDE channel, make sure it is also
properly configured. Refer to the documentation that accompanied the
other IDE drive for configuration information (often this information is on
the hard disk case). If you cannot locate the documentation, contact the
manufacturer of the drive.
(d) Make sure BIOS support for the Zip ATAPI drive is disabled in the
computer’s CMOS setup. Note that this may require turning off
autodetection for the Zip ATAPI drive. Refer to the Owner’s Manual for
the computer if you need instructions on disabling autodetection.
If you are unable to disable BIOS support for the Zip drive in the CMOS
setup and the Zip ATAPI drive does not appear on the system, the
computer may have an incompatible BIOS that does not correctly
understand removable ATAPI drives. You may be able to solve the
problem by obtaining an updated BIOS from the computer manufacturer.
If an updated BIOS is not available, it may be possible to install the Zip
ATAPI drive successfully using an add-on IDE card.
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