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Chapter 3 — Troubleshooting and Maintaining the PB22 and PB32

56

PB22 and PB32 Mobile Label and Receipt Printer User Guide

Troubleshooting the Printer

You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer
printer. It is easy to fix most of the problems and you will find
solutions in

“Troubleshooting Printer Problems and Finding

Solutions” on page 58

. If you cannot find the answer to your

problem, you may need to contact Product Support.

Contacting Product Support

Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central) at

intermec.custhelp.com

to review technical information or to request

technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.

To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:

1-800-755-5505

Outside the U.S.A. and Canada, go to

www.intermec.com

and click

Contact

to find your local Intermec representative.

Before you call Intermec Product Support, make sure you have this
information ready:

•

Printer serial number

•

Firmware type and version

•

Bluetooth, wireless, or serial port settings

You can find all of the information listed above in the printer menu
system or on a test print page.

Understanding Error Messages

Use this table to troubleshoot some common error messages you may
see display on the printer’s screen. Some of the error messages are
specific to the type of firmware you have loaded on your printer.

«
...
66
67
68
69
70
...
»

Содержание PB22

Страница 1: ...PB22 PB32 Mobile Label and Receipt Printer User Guide ...

Страница 2: ...n 2009 2013 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker A...

Страница 3: ...etooth communications Added information about the AC18 charger to the troubleshooting table Updated media specifications in Appendix A Added the cleaning pen to the list of accessories 004 5 2011 Revised battery information Added procedures for configuring wireless network with PrintSet 003 2 2011 Revised to include correct information on how to load media and how to load media for self strip prin...

Страница 4: ...iv PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 5: ...inter 2 What s New 2 Identifying the Parts of the Printer 3 Understanding the Control Panel 4 Understanding the Printer Language 6 Changing the Printer Language 7 Understanding the Printer Sounds 10 Understanding the Backlight 10 Using the Batteries 11 Installing the Battery 12 Charging the Batteries 13 Understanding the Battery Icons 13 Extending Battery Life 14 Loading Media 15 Printing on Flood...

Страница 6: ...Changing Configuration Settings From PrintSet 44 Changing Configuration Settings Using the Command Line 44 Changing Configuration Settings from the Printer Home Page 44 Changing Configuration Settings Using SmartSystems 45 Upgrading the Firmware 46 Upgrading the Printer Firmware Using PrintSet 46 Upgrading the Printer Firmware Using the Printer Home Page 48 Upgrading Printer Firmware Using SmartSy...

Страница 7: ...g the Printer Media Compartment 65 A Specifications 67 Specifications 68 Interfaces 72 RS 232 Serial Interface 72 USB Interface 73 Accessories 74 B Default Settings 77 Factory Default Settings Fingerprint Printers 78 Factory Default Settings IPL Printers 79 Factory Default Settings ESC P Printers 81 C IPL and Fingerprint Setup Menus 83 IPL Setup Menu 84 Fingerprint Setup Menu 85 I Index 87 ...

Страница 8: ...Contents viii PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 9: ...t Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec website at www intermec com and click Support Returns and Repairs Warranty Web Support Visit the Intermec website at www intermec com to download our current manuals in PDF A warning alerts you of an operating procedure practice condition or statement that must be strictly obs...

Страница 10: ...contact your local Intermec representative To search for your local representative from the Intermec website click About Us Contact Us Who Should Read This Manual This user guide is for the person who is responsible for installing configuring and maintaining the PB22 and PB32 printer This guide provides you with information about the features of the PB22 and PB32 and how to install configure opera...

Страница 11: ...lick the Products tab 3 Using the Products menu navigate to your product page For example to find the PB21 printer product page click Printers and Media Mobile Printers PB22 4 Click the Manuals tab If your product does not have its own product page click Support Manuals Use the Product Category the Product Family and Product to find your documentation ...

Страница 12: ...Before You Begin xii PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 13: ...iarize yourself with the PB22 and PB32 mobile label and receipt printer This chapter contains these sections Introducing the PB22 and PB32 Mobile Label and Receipt Printer Using the Batteries Loading Media Printing on Floodcoated Media Understanding the Display Modes Printing a Test Page ...

Страница 14: ...edia and the PB32 uses 76 2 mm 3 in media The PB22 and PB32 provides a print resolution of 203 dpi print speeds of up to 101 6 mm per second 4 ips 802 11 b g or Bluetooth radio options What s New This version of the user guide includes these changes Updated the procedure to set up Bluetooth communications See Setting Up Bluetooth Communications on page 33 Updated the media specifications See Speci...

Страница 15: ...s illustration to familiarize yourself with some of the features of the printer PB22 and PB32 This illustration shows the important features of the printer A weather resistant flap protects the communications ports and the external power connector Ready to Work indicator Self strip door Media cover release button Feed button Standby button Information button Setup button ...

Страница 16: ...t of media that feeds is dependent on the type of media you are using It will advance by 5 mm 0 2 inch or feed a configured length of media based on your media and settings If the printer is printing pressing this button causes the printer to pause Press the button again to resume printing Setup Press to display the Setup menu With ESC P firmware press and hold to cancel printing Standby Power Pre...

Страница 17: ...int and IPL press this button in Pause mode to cancel the print job The info button is not functional with ESC P Understanding the Soft Keys Button Soft Keys Description Moves up one level in the menu system This soft key appears in Setup mode Increases the value of a number when editing settings such as an IP address This soft key appears in Setup mode Pauses the printing job This icon appears on...

Страница 18: ...pe and version in Ready mode Printer Running IPL Firmware The first time you turn on the printer you select the printer language to run on the printer The language you select automatically runs each time you turn on your printer Understanding the Ready to Work Indicator Indicator State Description Off One of several conditions The printer is in Standby mode The printer is in Info mode The printer ...

Страница 19: ...ct your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Open PrintSet The Intermec PrintSet dialog box appears 3 Under My Printers click the printer you want to work with 4 Click Printer Language Wizard The Language Wizard appears 5 Follow the prompts to change the printer language To change the printer language using Fingerprint and...

Страница 20: ...ESC P and a communications program 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Start a communications program like HyperTerminal 3 Enter U shell Press the ESC key and type SYS USH 4 Send the enable administrator rights command su p pass admin 5 Send the run command to change the printer language setlanguage IPL r T...

Страница 21: ... 5 Press to enter the CMD Language menu system 6 Press until you see the language you want to select 7 Press to select the language 8 Cold boot the printer a Remove the printer battery b Replace the printer battery c Turn the printer on To change the printer language using the display and ESC P 1 Make sure the printer is in Ready mode 2 Turn the printer off 3 Open the media door 4 Press and hold t...

Страница 22: ...al power you are communicating with or sending data to the printer Use the Setup menu to change the amount of time the backlight turns off Options for backlight are always off always on 5 seconds 10 seconds 20 seconds 30 seconds or 60 seconds Understanding the Printer Sounds Sound Occurs When Power You insert a battery in the printer The printer starts charging the battery You plug in the AC adapt...

Страница 23: ...nter reports low battery it can usually print over 50 6 inch labels at 10 print density The number of labels you can print varies depending on these factors Age of the battery Temperature and humidity of the operating environment Printer configuration including network connection settings Type of media loaded in the printer Amount of data printed for each label Threshold at which you configure the...

Страница 24: ...the battery before you use your printer You can charge the battery before or after you install it into the printer To install the battery 1 Lay the printer upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the printer and then push down until you hear the battery latch click ...

Страница 25: ...nside the printer you need an Intermec 12 VDC power supply Model AE19 an AC power cord To charge the battery inside the printer 1 Install the battery in the printer For help see the previous section Installing the Battery on page 12 2 Connect the power supply to the DC power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outl...

Страница 26: ...Follow these guidelines to extend the life of your battery between charges Press the Standby button to put the printer in Standby mode Remove the battery if you do not need to use the printer for three days or more Do not operate the printer when the ambient temperature is 20 C 4 F or lower Using the printer in temperatures below freezing reduces the overall battery life Battery charging error You...

Страница 27: ...ship with a test page printed to verify that the printer works For information on media see Specifications on page 68 Additionally the PB22 and PB32 also support self strip printing For more information on how to correctly load media for self strip printing see To load media for self strip printing on page 17 To load media 1 Press down on the blue media cover release button until the cover release...

Страница 28: ...ts apart 3 Insert a roll of media and close the media supports so the roll is held firmly in place Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer 4 Lock the media support lock 5 Pull out approximately 8 cm 3 in of the media Note The only time you need to unlock and lock the media support lock again is when you are changing to a roll with a diffe...

Страница 29: ...e 17 6 Close the media cover until it latches 7 Press the Feed button to advance the media To load media for self strip printing 1 Complete Steps 1 through 4 in the previous procedure 2 Open the self strip door in the media cover 3 Remove a label from the roll of media so that you are left with several inches of label liner ...

Страница 30: ... Label and Receipt Printer User Guide 4 Feed the label liner over the self strip bar and out the back of the self strip door 5 Close the media cover until it latches and press down on the self strip door to make sure it locks The separated liner and media spool from the self strip mechanism ...

Страница 31: ...ystem 6 Press until you reach Thermal Management 7 Press to enter the Thermal Management menu system 8 Press until you reach Custom TM 9 Press to select Custom TM To adjust the print speed for floodcoated media 1 Press the Setup button 2 Press until you reach Media 3 Press to enter the Media menu system 4 Press until you reach Advanced 5 Press to enter the Advanced menu system 6 Press until you re...

Страница 32: ...r status the radio status and the printer language and version The PB22 and PB32 in Ready Mode Understanding Information Mode When the printer is in Information mode it displays a subset of pertinent information about the printer If the printer experienced an error the error message displays first followed by the printer information Each message displays on the screen for five seconds After five s...

Страница 33: ...and resume printing The PB22 and PB32 in Pause Mode To enter Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button To cancel a print job 1 Press the Feed button to pause printing Fingerprint IPL or ESC P 2 Press the Information button or soft key to cancel the print job Fingerprint or IPL or press and hold the Pause button in ESC P Understanding Se...

Страница 34: ...an up arrow and a right arrow for making selections Enhanced Editing Mode In enhanced editing mode you have a plus sign and a right arrow to change the value of numeric fields Editing Settings in Setup Mode Editing Mode To Navigate To Accept Value Normal Press to move among choices Press to go up a level in menu system Press Enhanced Press to move within the editable fields When the field blinks y...

Страница 35: ...ssage see Understanding Error Messages on page 56 for information on how to fix the problem Understanding Test Mode Use Test mode to verify printer settings test printing restore factory default settings or enter Dump mode for troubleshooting purposes Two test modes are available Test mode and Extended Test mode Using Test Mode Test mode is a simple sequence of events that requires little user int...

Страница 36: ... see Troubleshooting Communication Problems on page 60 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests enter Dump mode or reset the printer to factory defaults Sample Extended Test Mode Screen To enter Extended Test mode 1 Make sure that the printer is loaded with media 2 Press the media cover release button to open the media cover 3 Press the Standby button to t...

Страница 37: ...tion is almost the same as the process in Test mode except that the printer performs a slow test feed in Extended Test mode The slow test feed enables the printer to perform a slow sensor calibration which can help resolve mark detection problems Test Labels This option allows you to print test labels one at a time Press to print the next label Dump Mode This options enters Dump mode For more info...

Страница 38: ...de The Main Levels of the Setup Menu in Fingerprint The Main Levels of the Setup Menu in IPL ESC P supports six types of setup commands Bluetooth set Bluetooth parameters Download download fonts and graphics to the printer Easy print mode print receipts tickets and reports Line printer mode print receipts tickets and reports ...

Страница 39: ...print see Troubleshooting the Printer on page 56 To print a test page with a printer loaded with IPL 1 Press the Setup button 2 Press until you reach Test Service 3 Press to enter the Test Service menu system 4 Press to enter the Testprint Config menu 5 Press to enter the Config menu 6 Press to select a testprint 7 Press to print the Config testprint of your choice To print a test page with a prin...

Страница 40: ...eceipt Printer User Guide To print a self test with a printer loaded with ESC P 1 Press and hold the Feed and Power buttons simultaneously for approximately five seconds 2 Release the Feed and Power buttons when the printer displays the media you are printing on 3 Press the Feed button to exit Dump Mode ...

Страница 41: ...g the PB22 and PB32 This chapter contains these sections Connecting the Printer to Your PC Connecting the Printer to Your Network Configuring the Printer Settings Upgrading the Firmware Downloading Fonts and Graphics ...

Страница 42: ...ning screen appears Click Run to run the executable The Intermec End User License Agreement screen appears 3 Read the agreement and select the radio button to accept the agreement and then click Next The Installation Directory screen appears 4 The default installation directory is c Intermec InterDriver7 Click Next to use the default directory or specify a different location to install the files T...

Страница 43: ...nication parameters control the communication between the printer and the PC connected on the serial port referred to as uart1 on the printer Make sure the serial port settings on the printer match the settings on the connected device The default serial communication settings on the printer are 115200 baud rate 8 data bits no parity 1 stop bit and no flow control The serial cable you need is not i...

Страница 44: ...nect the 8 pin circular DIN connector to the serial port on the printer Connect the other end of the serial cable to a serial port on your PC 2 On your PC start the communications program 3 If necessary configure the port settings so they match those of your printer Bits per second 115200 Data bits 8 Parity None Stop bits 1 Flow control XON_XOFF 4 If you are using HyperTerminal a Click OK b Click ...

Страница 45: ...mmunications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background The printer cannot initiate a Bluetooth connection One ...

Страница 46: ...mmunications with a scanner 1 Download and install EasySet 2 Create these bar code labels using EasySet Administrator reset factory defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN 3 Scan the bar code labels with the Bluetooth scanner Note For maximum security you need to configure a Bluetooth pas...

Страница 47: ...7 xxx Host PC running Windows or Linux Active 802 11b or 802 11g wireless access point Communications application such as PrintSet or HyperTerminal To set up the printer for wireless communications using PrintSet 1 Connect the 8 pin circular DIN connector to the serial port on the printer Connect the other end of the serial cable to a serial port on your PC 2 On your PC start PrintSet 3 Select you...

Страница 48: ... you want to use The channel setting must be the same on all wireless devices on the ad hoc network Click Next 7 Select the security options required to connect to your wireless network Click Next 8 If you selected Static WEP Dynamic WEP 802 1x or Wi Fi Protected Access in Step 7 type the WEP keys or network credentials required for authentication Click Next 9 Wait for PrintSet to apply your setti...

Страница 49: ...E ETX STX SI wt CHANNEL ETX STX SI wt AP_MAC ETX STX SI wt SIGNAL ETX STX SI wt SPEED ETX STX SI wt ACTIVE ETX If you have a Fingerprint version of the printer send this command to the printer setup write wlan uart1 4 Set up the printer to use the correct SSID and authentication modes See one of these procedures to configure wireless printing on your IPL or Fingerprint printer 5 If you are going t...

Страница 50: ...ng Wireless Printing Using IPL Use these procedures to configure your printer with IPL for wireless printing To configure the printer to use WEP authentication 1 Send these commands to login as an admin and set the SSID STX ESC x su p pass admin ETX STX SI ws SSID xxxxx ETX where xxxxx can be from 0 to 32 alphanumeric characters Understanding the 802 11 Radio Icons Icon Description Excellent signa...

Страница 51: ...m 0 to 32 alphanumeric characters 2 Send one of these commands to turn on WPA or WPA2 authentication Send the WPA PSK or WPA2 PSK command to set a pre shared key STX SI ws WPA ON ETX STX SI ws WPA2 ON ETX STX SI ws WPA_PSK xxxxxxxxxx ETX where xxxxxxxxxx is a value between 8 and 64 characters 3 Send this command to activate the settings STX SI ws ACTIVE 1 ETX To configure the printer to use WPA or...

Страница 52: ...unique username and the unique password for this protocol 4 If you are using TTLS you may need to send this command to set the TTLS outer name STX SI ws TTLS_USER xxxx ETX where xxxx is the outer name 5 If you are using certificates for validation here are some commands you may need to use Send these commands to set a certificate and enable validation STX SI ws CA_CERT c testCA pfx export ETX STX ...

Страница 53: ...configure your printer with Fingerprint for wireless printing To configure the printer to use WEP authentication 1 Send these commands to login as an admin and set the SSID run su p pass admin setup write wlan uart1 setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send these commands to configure the WEP keys This example sets WEP key 1 to 1234 and enables WEP key 1 ...

Страница 54: ...setup wlan SSID xxxxx where xxxxx can be from 0 to 32 alphanumeric characters 2 Send one of these WPA WPA2 ON commands to set up WPA 802 1x or WPA2 802 1x authentication You should also send the WPA_PSK command that does not contain a value setup wlan WPA ON setup wlan WPA2 ON setup wlan WPA_PSK setup write wlan uart1 3 To view the 802 1x values send this command setup write 8021x uart1 4 Send the...

Страница 55: ...server 2 setup 8021x SERVER_CN1 xxxxxxxxxx setup 8021x SERVER_CN2 xxxxxxxxxx where xxxxxxxxxx can be a value from 0 to 64 characters Send this command to make sure your values match those used by the access point setup write 8021x uart1 You may need to send this command several times for the wireless station to connect setup wlan ACTIVE 1 Configuring the Printer Settings You can change the configu...

Страница 56: ...g Fingerprint use the SETUP command followed by the node subnode and parameters setting Fingerprint automatically sends feedback to the communications program as you type If your printer is running IPL you need to change the HyperTerminal settings to see what you are typing To see IPL commands as you type 1 From the HyperTerminal menu select File Properties the Settings tab 2 Click the ASCII Setup...

Страница 57: ...inter click Configuration For help with Fingerprint IPL ESC P or SmartSystems commands and information see one of these documents Intermec Fingerprint Command Reference Manual Intermec Printer Language IPL Command Reference Manual ESC P Programmer s Reference Manual SmartSystems Online Help You can download these documents from the Intermec website at www intermec com Changing Configuration Settin...

Страница 58: ...ou need to install PrintSet to your PC and purchase a serial cable P N 075497 To upgrade the printer firmware using PrintSet 1 If your printer is running ZSim or DSim change the printer language to IPL Fingerprint or ESC P For help see Changing the Printer Language on page 7 2 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 3...

Страница 59: ...tart PrintSet 5 Under My Printers click the printer you want to upgrade 6 On the right under Printer Tasks click Firmware Wizard 7 Click Next The Firmware Wizard dialog box appears 8 Click Browse and navigate to the firmware upgrade file bin Wait approximately 5 minutes for the firmware upgrade to finish ...

Страница 60: ...and the network your printer is on 3 Download the firmware upgrade file bin to your PC a Go to www intermec com b Click Support Downloads c Use the Product Category Product Family and Product fields to select the printer model d Click Submit The available software appears e Download the latest firmware version to your PC f Extract the zip file to a folder on your PC 4 If you are using Fingerprint ...

Страница 61: ...d type the IP address of your printer and press Enter 7 Click Maintenance The Maintenance page appears 8 When prompted enter your user name and password 9 Browse to the firmware upgrade file bin and select it 10 Click Upgrade Wait approximately 5 minutes for the firmware upgrade to finish The printer automatically reboots ...

Страница 62: ...nect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 Or Establish a connection between your printer and your network Connecting the Printer to Your Network on page 33 2 If you connected your printer to the network establish a connection between your PC and the network your printer is on 3 Download the firmware upgrade file bin to ...

Страница 63: ...Wait approximately 5 minutes for the firmware upgrade to finish When the upgrade is complete the communications program displays the message kernal flashing ok The printer automatically reboots To upgrade printer firmware using a communications program and Fingerprint 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Dow...

Страница 64: ...splays the message kernal flashing ok The printer automatically reboots To upgrade printer firmware using a communications program and ESC P 1 Connect your printer to your PC using a serial cable For help see Connecting the Printer Through the Serial Port on page 31 2 Download the firmware upgrade file bin to your PC a Go to www intermec com b Click Support Downloads c Use the Product Category Pro...

Страница 65: ... program window displays the message kernal flashing ok The printer automatically reboots Downloading Fonts and Graphics The easiest way to download fonts and graphics is to use PrintSet You can download PrintSet from the downloads page for the printer on the Intermec website at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics For help with Fingerpr...

Страница 66: ...Chapter 2 Configuring the PB22 and PB32 54 PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 67: ...nd Maintaining the PB22 and PB32 Use this chapter to solve problems you may encounter while using the PB22 and PB32 This chapter contains these sections Troubleshooting the Printer Resetting the Printer Cleaning the Printer ...

Страница 68: ...comto review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Produ...

Страница 69: ...verheated and needs to cool down In IPL wait for printing to resume automatically In Fingerprint and ESC P you need to restart your print job Upgrading The printer is loading new firmware LSS too high LSS too low These errors can occur when you run a test feed without any media installed or if you have incorrect media settings Load the printer with media see Loading Media on page 15 run Test mode ...

Страница 70: ...o make sure the printer works correctly and to charge the battery The blue light Ready to Work indicator is blinking Make sure media is loaded and the media cover is closed For help see Loading Media on page 15 There is a printing error The screen displays an error message containing information on the error The printer is paused The printer is cancelling a print job Printer keeps printing or feed...

Страница 71: ... 10 ESC P users adjust the Media Sensitivity command or the Set Dark Adjust command For help see the ESC P Programmer s Reference Manual Check to see if the printhead needs cleaning For help see Upgrading the Firmware on page 46 The battery charge is not lasting as long as it should Check the battery date If the battery is a few years old the shortened life may be due to normal aging Replace the b...

Страница 72: ...ta While the printer is receiving data the Ready to Work indicator blinks After a half of a second if no more characters have been received the printer times out The program considers the transmission terminated and prints out a label Printable characters are printed in black on white Control characters and space characters ASCII 000 to 032 dec are printed in white on black Print quality is poor C...

Страница 73: ... labels If you have IPL firmware on your printer you can access Dump mode in two different ways with slightly different results You can access Dump mode through Test mode or Extended Test mode and you will receive printouts that look exactly like those produced with the Line Analyzer program in Fingerprint For more information see the previous procedure Using the Line Analyzer in Fingerprint on pa...

Страница 74: ...for at least one second 3 Insert the battery back into the printer 4 Reconnect external power if your printer is externally powered Cleaning the Printer To properly maintain your printer you must clean it at the recommended interval Use the next illustration to locate the parts of your printer to clean Make sure to clean these parts Printhead Platen roller Paper sensors Tear bar Printer exterior M...

Страница 75: ...purchased separately from www intermec com To clean the printhead 1 Open the media cover 2 Remove the media and ribbon 3 Use the cleaning swab or cleaning pen to dissolve any contamination on the line of heat emitting objects at the front bottom of the printhead 4 Wait 30 seconds and carefully rub off any contamination Use only the cleaning agents specified in this section Intermec is not responsi...

Страница 76: ...w intermec com To clean the platen roller Rotate the platen roller and clean it thoroughly with the cleaning swab Be sure to clean these parts using the cleaning swab Paper sensors Tear bar Cleaning the Printer Exterior Make sure to keep the exterior of the printer clean this will reduce the risk of dust or foreign particles reaching the inside of the printer and affect printer functionality To cl...

Страница 77: ...2 and PB32 PB22 and PB32 Mobile Label and Receipt Printer User Guide 65 Cleaning the Printer Media Compartment 1 Open the media cover 2 Remove the media and ribbon 3 Use a brush or air blow the compartment Make sure the paper sensors are free of dust ...

Страница 78: ...Chapter 3 Troubleshooting and Maintaining the PB22 and PB32 66 PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 79: ...67 A Specifications ...

Страница 80: ... 2 in Height 182 2 mm 7 2 in Width 127 6 mm 5 0 in Weight 828 g 1 8 lb with battery Power Specifications AC power adapter voltage 100 to 240 V 47 to 63 Hz Printer voltage 12 VDC 4 15 A Operating power Rechargeable 7 4 V 2300 mAh lithium ion battery Temperature and Humidity Specifications Operating temperature 15 C to 50 C 5 F to 122 F Storage temperature 30 C to 70 C 22 F to 158 F Charging tempera...

Страница 81: ...h PB22 48 mm 1 8 in PB32 72 mm 2 8 in Media Specifications Minimum black mark length 3 17 mm 0 125 in Minimum notch length 6 35 mm 0 25 in Minimum notch width on center of media 12 7 mm 0 50 in Black mark width Full width of media Core inside diameter 19 05 mm 0 75 in Roll outside diameter PB22 57 15 mm 2 25 in PB32 67 31 mm 2 65 in Tracking Center Maximum caliper for tags 0 15 mm 0 006 in Minimum...

Страница 82: ...paper that is thermally sensitive Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your application Supported Media The printer supports direct thermal label tag and receipt media Both North American and European label media are supported in multiple label lengths Receipt media is supported ...

Страница 83: ...erm Lightning Perm 450 48 Duratherm III IR 430 100 Duratherm III Synthetic 180 80 Duratherm II Label 180 80 Duratherm III Label 180 80 Duratherm Near IR 150 70 Duratherm 5 mil Tag North America Receipt Media 401 85 Duratherm TC 102 32 Duratherm NTC 2 101 30 Duratherm NTC 104 80 Duratherm Receipt Fanfold 103 100 Duratherm Linerless 430 100 Duratherm II Floadcoated NTC 180 80 Duratherm III Floodcoat...

Страница 84: ...from the printer to your desktop PC Serial Cable Printer End Serial Port Default Settings Parameter Default Setting Baud rate 115200 Character Length or Data Bits 8 Parity None Stop Bits 1 Handshaking None Fingerprint XON XOFF IPL Serial Cable Pinouts Printer End PIns Signal Description 1 HHC RXD Receive data from host input 3 HHC CTS Clear to send from printer output 5 HHC RTS Request to send fro...

Страница 85: ... ships with the printer has a USB Type A connector on one end to connect to the PC and a USB Type B connector on the other end to connect to the printer You do not need to configure communications for the USB port USB Type A Connector USB Type B Connector Serial Cable Pinouts PC End Pin Signal Description 1 DCD Data carrier detect 2 RXD Receive data from host input 3 TXD Transmit data to printer o...

Страница 86: ... overcharge it ensuring long and consistent battery life AV14 Vehicle Dock Use the vehicle dock to attach the printer to a truck Cart Mount Stands the printer vertically when placed on a flat surface Excellent for cart or desktop use Belt Clip Use the printer belt clip to attach the printer to your belt Handstrap Use the printer handstrap to conveniently carry your printer With the handstrap attac...

Страница 87: ... P N 757150 to clean the printhead Protective Case Use the protective case to transport and store your printer The protective case keeps the printer free of dust dirt and moisture and still provides easy access to the printer for printing Shoulder Strap Use the shoulder strap in combination with the handstrap to easily carry the printer The wide padded strap makes it comfortable to wear the printe...

Страница 88: ...Appendix A Specifications 76 PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 89: ...77 B Default Settings ...

Страница 90: ... Setting Default Value Xstart 0 Display Orientation Normal Contrast Medium Media Width Printhead width Length 1200 Test feed mode Fast Type Variable length strip Contrast 0 Xstart 0 Label constant 80 Label factor 40 Print definitions Clip default Off Print speed 75 mm s Feed adjust Start adjust 0 Stop adjust 0 Power Low battery indicator 7 4 V Sleep timer 20 sec Standby timer 30 min ...

Страница 91: ...Passcode 1234 Factory Default Settings for Fingerprint Printers continued Setting Default Value Factory Default Settings for IPL Printers Setting Default Value Auto detect printer Enable Display Orientation Normal Contrast Medium Print engine emulation mode None Media Form adjust dots X 0 Form adjust dots Y 0 Test feed mode Fast Media type Continuous Darkness 0 Sensitivity 180 Print speed 3 ips Po...

Страница 92: ...FF Network IP selection DHCP and BOOTP IP address 0 0 0 0 Netmask 0 0 0 0 Default router 0 0 0 0 Name server 0 0 0 0 MAC address Unique Bluetooth Discoverable Enable Connectable Enable Encryption Disable Authentication Disable Reserve printer Disable Device name 1 16 characters Passcode 1234 Factory Default Settings for IPL Printers continued Setting Default Value ...

Страница 93: ...d 75 mm s Power Low battery indicator 7 4 V Sleep timer 20 sec Standby timer 30 min Bluetooth Discoverable Enable Connectable Enable Encryption Disable Authentication Disable Reserve printer Disable Device name 1 16 characters Passcode 1234 Serial Com Baud rate 115200 Data bits 8 Parity None Stop bits 1 Protocol XON XOFF Network IP selection DHCP and BOOTP IP address 0 0 0 0 Netmask 0 0 0 0 Defaul...

Страница 94: ...Appendix B Default Settings 82 PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 95: ...83 C IPL and Fingerprint Setup Menus ...

Страница 96: ...E DATA BITS TESTPRINT DATA DUMP MEDIA TYPE PAPER TYPE DISPLAY LBL LENGTH DOTS ORIENTATION CONTRAST PARITY STOPBITS DEFAULT ROUTER NAME SERVER MAC ADDRESS SENSITIVITY TESTFEED MODE DARKNESS PWRUP EMULATION PRINT SPEED LTS CALIBRATION PROTOCOL LBL REST POINT FORM ADJ DOTS X FORM ADJ DOTS Y CONFIG TEST LABELS MEMORY RESET FORMAT PAGE UDC FONT LSS TEST LOW BATTERY SLEEP TIMER STANDBY TIMER ADVANCED TH...

Страница 97: ... XOFF DATA TO HOST DATA FROM HOST NEW LINE STARTADJ STOPADJ MEDIA SIZE MEDIA TYPE PAPER TYPE XSTART WIDTH LENGTH DISPLAY CONTRAST ORIENTATION CONTRAST PARITY STOPBITS ENQ ACK REC BUF TRANS BUF DEFAULT ROUTER NAME SERVER MAC ADDRESS TESTFEED TESTFEED MODE LEN SLOW MODE LABEL w GAPS HEAD RESIST TESTPRINT PRINT SPEED LSS TEST LTS LSS AUTO LSS MANUAL LTS ADJUST LTS TEST LTS VALUE NEW LINE CLIP DEFAULT...

Страница 98: ...Appendix C IPL and Fingerprint Setup Menus 86 PB22 and PB32 Mobile Label and Receipt Printer User Guide ...

Страница 99: ...87 I Index ...

Страница 100: ...5 setting up Bluetooth radio communications 33 wireless printing with Fingerprint 41 wireless printing with IPL 38 configuration settings changing from printer home page 44 changing using the command line HyperTerminal sending printer commands 44 changing with PrintSet 44 changing with SmartSystems 45 50 display modes 20 configuring overview 43 connecting to the printer using USB 30 control panel ...

Страница 101: ...70 media specifications 69 P Pause mode 21 power specifications 68 print speed and resolution 69 printer backlight 10 charging batteries 13 cleaning 62 cold boot 62 communication problems 60 configuring 43 control panel 4 default settings 78 downloading fonts and graphics 53 features 2 home page 44 languages choosing 6 loading media 15 memory 69 parts 2 printing a test page 27 Reay to Work indicat...

Страница 102: ...hooting communication problems 60 contacting product support 56 error messages 56 printer problems and solutions 58 using Dump mode in IPL 61 using the line analyzer in Fingerprint 60 U upgrading firmware using HyperTerminal 50 using PrintSet 46 USB connecting to the printer 30 W WEP authentication configuring with Fingerprint 41 configuring with IPL 38 WPA WPA2 authentication configuring with Fin...

Страница 103: ......

Страница 104: ...enue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2013 Intermec Technologies Corporation All rights reserved PB22 and PB32 Mobile Label and Receipt Printer User Guide 934 046 005 P N 934 046 005 ...

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