Inter-Tel AXXESS 550.8109 Скачать руководство пользователя страница 4 | Manualshive

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CONTENTS

PAGE

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Redialing A Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using The Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Making Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
To Turn Paging On Or Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Remote Feature Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Programming Your Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Change Volume Levels  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Select Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Returning To Default Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  31
Standard And Alternate Keymaps  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Automatic Call Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32
Multilingual Capability  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  32

Secondary Extension Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Instructions For Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

To Turn On Or Off Hunt Group Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Entering Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Listening To Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Undeleting Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Recording Your Personal Greetings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Mailbox Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  44
Voice Mail Message Envelope Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Remote Messaging  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
Fax Destination  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  46
Call Screening Transfer Method  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47

Using The Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Default Feature Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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Содержание AXXESS 550.8109

Страница 1: ...66 6WDQGDUG DQG DVLF LJLWDO H VHWV DQG 6625 7DON 9RLFH 0DLO Part No 550 8109 Issue 5 1 March 2000...

Страница 2: ...If you have questions or comments about this User Guide contact Inter Tel Technical Publications at Tech_Pubs inter tel com...

Страница 3: ...Codes 11 Call Screening 12 Call Waiting 12 Displaying Date Time Name and Extension Number 12 Displaying The Outside Party s Name 13 Performing A Hookflash During A Call 13 Placing Calls On Hold 13 Usi...

Страница 4: ...Alternate Keymaps 32 Automatic Call Answer 32 Multilingual Capability 32 Secondary Extension Appearances 33 Agent Help 34 Instructions For Hunt Groups 35 To Turn On Or Off Hunt Group Calls 35 ACD Hun...

Страница 5: ...t voice mail system you will be provided with a separate user guide for that system QUICK START INSTRUCTIONS For quick access to basic instructions refer to the Quick Reference Guide attached to the c...

Страница 6: ...URE KEYS 12 KEY PUSHBUTTON KEYPAD HANDSFREE MICROPHONE RING AND VOICE VOLUME CONTROLS INTERNAL SPEAKER FEATURE KEYS SPECIAL KEY underneath edge NOTE The keys are shown as they appear in the default ke...

Страница 7: ...HBUTTON KEYPAD HANDSFREE MICROPHONE RING AND VOICE VOLUME CONTROLS INTERNAL SPEAKER FEATURE KEYS SPECIAL KEY underneath edge NOTE The keys are shown as they appear in the default keymap configuration...

Страница 8: ...mode Press unlit to turn on Do Not Disturb or press lit key to turn it off page 24 Place a conference call Press and dial numbers you would like to add to the conference page 15 Put call on hold Press...

Страница 9: ...ows you to place intercom calls to it Some phones belong to hunt groups that have special extension numbers which route your call through the phones in the group Your trainer or system administrator c...

Страница 10: ...include Set the date and time Program system speed dial numbers Make database changes such as programming user names toll restriction do not disturb messages and extension numbers Voice Mail Administr...

Страница 11: ...e first time you use your voice mailbox you must initialize it The Voice Mail sys tem will instruct you to Change the default password number to a personal password Record a name to identify yourself...

Страница 12: ...Press Then hang up OR wait for their message center to answer See page 16 for more Message options If the phone is busy when you place an intercom call you can do any of the follow ing You can stay o...

Страница 13: ...ed for it you may receive an Off Hook Voice Announce call a call through your speaker while you are on a call using the handset When you hear a single tone and see an incoming call display while you a...

Страница 14: ...oing line instead of pressing the OUTGOING key Dial the Outgoing Call feature code default is 8 Press an unlit CALL key if you have one Press an unlit LINE key if you have one Dial a Select Line Group...

Страница 15: ...be used to add informa tion to these reports There are three types of account codes Standard account codes that are entered into the SMDR report automatically whenever you place a call Forced account...

Страница 16: ...llowing options To accept the call press To replay the announcement press To send the call to voice mail press To forward the call to another extension press and then enter the exten sion number To re...

Страница 17: ...ces a call on indi vidual hold the second places it on system hold Individual Hold places the call on hold at one phone It can then be directly picked up at that phone or it can be picked up at anothe...

Страница 18: ...the conversation However the microphone remains disabled so that only you can speak through the handset or headset This feature cannot be used on a handsfree call You must be on a call using the hand...

Страница 19: ...nce press Drop out of the conference Press Then hang up This removes your phone from the conference but leaves the other parties connected Add additional parties to the conference Do the following Pre...

Страница 20: ...Have the called party return your call When the party you called responds to the message indication a call is automatically placed to your phone Leave a message with the called party s message center...

Страница 21: ...t display keysets only If your MSG key is flashing one or more messages are waiting With the handset in the cradle press repeatedly to view your waiting messages When the desired message is displayed...

Страница 22: ...answer the transferred call Transferring To Voice Mail Press Dial the voice mail extension number If you want to send the call to a specific Voice Mail mailbox dial the desired mailbox number and then...

Страница 23: ...at your phone Call Forward If Busy When your phone is busy all incoming calls are forwarded without ringing at your phone Call Forward If No Answer or Busy All incoming calls are for warded if your ph...

Страница 24: ...cated under the same key press once to advance to the next character For example 66FWD6667776 would enter NORM Note that letters correspond to the letters printed on keypad keys 1 9 Press twice to lea...

Страница 25: ...number is erased Press to exit Dialing Station Speed Dial Numbers If necessary select an outgoing line Using a location number Dial and then the desired station speed dial location number 0 9 Using a...

Страница 26: ...that you saved Your trainer or system administrator can tell you whether your phone is programmed for Last Number Dialed or Last Number Saved operation Choose the appropriate proce dure for your phone...

Страница 27: ...s which character is entered For example 77776444844 would enter SMITH When adjoining characters are located under the same key press once to advance to the next character For example 5666 FWD 6633777...

Страница 28: ...below Remain in numeric mode MSG key unlit Press the keypad keys to dial the desired numbers Press for a hyphen press for a colon press to leave a space or press to backspace Change to alphanumeric mo...

Страница 29: ...e whenever you want to record an ongoing call in a mailbox mes sage You can retrieve the message later just as you would any other mailbox mes sage To use the Record A Call feature While on a call pre...

Страница 30: ...your convenience Making Pages Lift the handset Dial Dial the desired zone number 0 9 After the tone make your announcement Hang up To Turn Paging On Or Off You can prevent your phone from receiving pa...

Страница 31: ...radle dial Dial the desired two digit number for the message that you want OR press the high or low end of the Volume key scroll through the messages While the desired message is displayed press Enter...

Страница 32: ...assword followed by You hear a confirmation tone Enter the new password again for verification followed by You hear a confir mation tone To change the station password using remote programming See bel...

Страница 33: ...g up To turn on Call Forward Enter one of the following Call Forward feature codes All Calls 355 If No Answer 356 If Busy 357 If No Answer or Busy 358 Enter an extension number or enter an outside lin...

Страница 34: ...h extension numbers To program a user programmable feature key With the handset in the cradle dial Press the feature key you want to program Dial the feature code or extension number you want to store...

Страница 35: ...he type of ring tone for your phone With the handset in the cradle dial Do one of the following to select your ring tone Press for no ringing Press the high or low end of the Volume key to scroll to t...

Страница 36: ...utomatically by lifting the handset To specify how ringing non handsfree intercom calls are answered With the handset in the cradle dial to turn on or off automatic intercom answer If you turn it on y...

Страница 37: ...ou want displayed To assign a primary phone to a secondary extension key if enabled With the handset in the cradle dial Press the secondary extension key and dial the desired extension number If you h...

Страница 38: ...l Press and dial If you hear repeating tones the Agent Help fea ture is not available at your phone you already have four parties in your call not enough system circuits are currently available or the...

Страница 39: ...D that distributes the hunt group calls equally among the available members ACD hunt group members are referred to as agents Agents log in to the ACD hunt group to receive calls and log out to halt AC...

Страница 40: ...ce If you entered an invalid hunt group number the display shows NOT AN ACD HUNT GROUP and you hear repeating tones The display shows AGENT LOGIN AGENT ID Then do one of the following To log into ACD...

Страница 41: ...end an ACD hunt group call a timer is started Until that timer expires you will not receive another call through any ACD hunt group If you wish to end the wrap up session before the timer expires you...

Страница 42: ...ages Remote messaging The system will indicate whether primary or alternate remote messaging is selected when remote messaging is enabled It will also alert you if a programming error has been detecte...

Страница 43: ...llowing options Press to replay the message from the beginning Press to reply to the message You can then do one of the following Press to leave a voice mail message for the caller If the caller had a...

Страница 44: ...rase them To recover deleted messages Enter your mailbox as described on page 38 Press The next prompt gives you the option of recovering deleted messages Press to continue Your options are Press to l...

Страница 45: ...your message Press To use the special delivery options Press You can perform one or more of the following steps Press to mark the message private This prevents the recipient from forwarding it to oth...

Страница 46: ...ed enter the number of the mailbox that has the unheard message Then you will be asked to confirm the mailbox you selected by pressing It will tell you how many messages you have waiting at the mailbo...

Страница 47: ...can press 0 to return to the operator Here are some sample greetings to help you plan your message Primary Greeting Hello this is __________ I am either on another line or away from desk and cannot t...

Страница 48: ...ersonal Options Menu Press Your current name is played Press to replay your recorded name if desired Press to erase and re record your name When you hear a tone record your first and last name then pr...

Страница 49: ...cascade a series of up to nine telephone numbers for the voice mail system to call when your mailbox receives new messages Each mailbox can have a Primary and an Alternate cascade of numbers Each cas...

Страница 50: ...ing the time in 12 hour format you will be prompted to press for AM or press for PM Note If you wish to have 24 hour notification program the starting and end ing times to be the same To set up the da...

Страница 51: ...Calls Before Voice Mail transfers a call to you a prompt asks the caller to record his or her name When you answer you hear You have a call from caller s name You can choose whether to accept the call...

Страница 52: ...s ABC key shows DEF etc To enter JONES you would press Some charac ters are not shown on the keys for Q press for Z press for punctua tion marks press the key If you press at any time while spelling a...

Страница 53: ...ns 1000 1511 Hunt Groups 2000 2074 Attendant 0 FEATURE NAME FEATURE CODE NEW CODE Account Code Following Calls 391 Account Code Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In...

Страница 54: ...cel Message That You Left 366 Cancel Message On Your Phone 368 Silent Message 367 Microphone Mute On Off 314 Page 7 Page Receive On Off 325 Program Baud Rate 393 Program Keys 397 Program Station Passw...

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