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Appendix D: Intel

Server Issue Report Form

Intel

®®

Server System R1000BB Service Guide

Type

Speed

sSpec

Thermal Solution

Processor 1

Processor 2

Thermal solution (Heat sink) examples:

(1U, Passive w/air ducting, Active w/fan, and so on)

Memory:

Manufacturer

Part Number

DRAM Part Number

On Intel tested list?

Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express*
Adapters, RAID Controllers, SCSI Controllers, and so on):

Type

Slot

Manufacturer

Model

Firmware

Other third part hardware (Example: Example: KVM, Chassis, and so on):

Description/Use

Manufacturer

Model

Firmware

Содержание R1000BB Family

Страница 1: ...Intel Server System R1000BB Family Service Guide A Guide for Technically Qualified Assemblers of Intel identified Subassemblies Products Order Number G65886 001 ...

Страница 2: ...Intel may make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow for cooling Intel s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together It is the responsibility...

Страница 3: ...therboards server sb cs 010770 htm Consignes de sécurité Lisez attention toutes les consignes de sécurité et les mises en garde indiquées dans ce document avant de suivre toute instruction Consultez Intel Server Boards and Server Chassis Safety Information sur le Intel Server Deployment Toolkit 3 0 CD ou bien rendez vous sur le site http www intel com support motherboards server sb cs 010770 htm I...

Страница 4: ...ment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpainted metal surface on your server when handling parts ESD and handl...

Страница 5: ...vigating through the BIOS Setup screens performing a BIOS update and resetting the password or BIOS defaults The back of this manual provides technical specifications regulatory information LED Decoder getting help information and Intel Server Issue Report Form Additional Information and Software For additional information about this family of products or any of their supported accessories refer t...

Страница 6: ... the Front Bezel 17 Removing the Front Bezel 17 Installing the Front Bezel 18 Removing and Installing the System Cover 18 Removing the System Cover 18 Installing the System Cover 19 Removing and Installing the Air Duct 20 Removing the Air Duct 20 Installing the Air Duct 20 Removing and Installing Processor 21 Removing Processor Heatsink s 21 Installing the Processor 21 Installing Processor Heatsin...

Страница 7: ...he Intel RMM4 NIC 35 Removing the Intel RMM4 Lite 36 Removing the Intel RMM4 NIC 36 Installing and Removing the Intel RAID Smart Battery 36 Installing the Intel RAID Smart Battery 36 Removing the Intel RAID Smart Battery 37 Replacing the Power Supply 37 Installing and Removing the Server Board 39 Removing the Server Board 39 Installing the Server Board 40 Replacing the Backup Battery 41 Replacing ...

Страница 8: ... of Contents viii Intel Server System R1000BB Service Guide Appendix B Regulatory and Compliance Information 51 Appendix C Getting Help 52 Warranty Information 52 Appendix D Intel Server Issue Report Form 53 ...

Страница 9: ...stalling the System Cover 19 Figure 24 Removing the Air Duct 20 Figure 25 Installing the Air Duct 20 Figure 26 Removing Processor Heatsink 21 Figure 27 Installing Processor Open the Socket Lever 22 Figure 28 Installing Processor Open the Load Plate 22 Figure 29 Installing Processor Install the Processor 22 Figure 30 Installing Processor Remove the Cover 23 Figure 32 Installing Processor Latch the ...

Страница 10: ...re 58 Removing the Intel RMM4 NIC 36 Figure 59 Installing the Intel RAID Smart Battery 37 Figure 60 Removing the Intel RAID Smart Battery 37 Figure 61 Removing the filler panel 38 Figure 62 Removing the power supply module 38 Figure 63 Installing the power supply module 38 Figure 64 Installing the filler panel 39 Figure 65 Removing the Air Duct 39 Figure 66 Removing the Server Board 40 Figure 67 I...

Страница 11: ... of Tables Table 1 Server System References v Table 2 Intel Server System R1000BB Feature Summary 1 Table 3 Hard Disk Drive Options 10 Table 4 BIOS Setup Keyboard Command Bar 47 Table 5 Power Supply Output Capability 49 Table 6 System Environmental Limits Summary 49 ...

Страница 12: ......

Страница 13: ...cts a list of the server system features and diagrams showing the location of important components and connections on the server systems Figure 1 Intel Server System R1000BB Server System Feature Overview Table below sumarizes the features of the the server systems Table 2 Intel Server System R1000BB Feature Summary Server System Integrated Server Board Intel Server System R1000BB product family I...

Страница 14: ...er Cards Support for two PCIe riser cards Riser cards for Riser 1 and Riser 2 are not the same Riser Slot 1 PCIe x16 Single add in card slot PCIe x16 lanes x16 slot Riser Slot 2 PCIe x24 Supported riser cards for this slot include o Single add in card slot PCIe x8 lanes x16 slot o Single add in card slot PCIe x16 lanes x16 slot dual CPU configurations only o Butterfly Riser Card Accessory Option T...

Страница 15: ...Server System Features Intel Server System R1000BB Service Guide 3 ...

Страница 16: ...r system If you are near the system you can also use the Quick Reference Label provided on the inside of the chassis cover to assist in identifying components Figure 2 Intel Server System R1000BB Components Hot Swap Hard Drive Bay and Front Panel Options Figure 3 3 5 Hard Drive Bay 4 Drive Configuration Figure 4 2 5 Hard Drive Bay 8 Drive Configuration ...

Страница 17: ...n w Integrated LED F System Status LED B NMI Button recessed tool required for use G Power Button w Integrated LED C NIC 1 Activity LED H Hard Drive Activity LED D NIC 3 Activity LED I NIC 4 Activity LED E System Cold Reset Button J NIC 2 Activity LED Figure 5 Front Panel Options Back Panel Figure 6 Back Panel Feature Identification ...

Страница 18: ... Features 6 Intel Server System R1000BB Service Guide Server Board Components This section helps you identify the components and connectors on the server board Figure 7 Server Board Connector and Component Locations ...

Страница 19: ...PU 1 Fault LED M System Fan 1 Fault LED F 12V Standby LED N DIMM Fault LEDs G DIMM Fault LEDs O CPU 2 Fault LED H System Fan 6 Fault LED P CATERR LED Figure 8 Intel Light Guided Diagnostic LEDs Server Board The server system contains the following diagnostic LEDs each providing the following functions A The System Identification LED on the front and back panel helps identify the server from among ...

Страница 20: ...d is illuminated when system power is good P CPU CATERR LED is illuminated when CPU CATERR error occurred F The 12V STBY LED on the server board is illuminated green when power is applied M L K J I and H Fan Fault LEDs help identify failed and failing fans The fan fault LEDs turn on amber if there is a fan fault E and O CPU fault LEDs help identify the failure of CPU The CPU fault LEDs turn on amb...

Страница 21: ...system can only boot from EFI bootable recovery media with the recovery BIOS image The main system BIOS will not boot These pins should be selected on 1 2 for normal system operation D Password Clear J7E1 If pins 2 3 are selected administrator and user passwords are cleared within five to ten seconds after the system is powered on These pins should be selected on 1 2 for normal system operation E ...

Страница 22: ...ch hard disk dirve carrier and with different maximun number of hard disk drives see Table 4 for details Table 3 Hard Disk Drive Options Intel Server System Supported Hard Drive Type Maximun Hard Drive Number R1304BB 3 5 inch or 2 5 inch 4 R1208BB 2 5 inch 8 Note SAS drives are only supported when proper Intel RAID C600 Upgrade Key or Intel Integrated RAID Module is installed For instructions on i...

Страница 23: ...this server system Slimline DVD ROM Drive AXXSATADVDROM Slimline DVD RW Drive AXXSATADVDRWROM Note For a complete list of supported peripherals go to http serverconfigurator intel com Bezel The front bezel is available as optional accessory for the server system Figure 11 Front view of Front Bezel Hot Swap SAS SATA Backplane The Hot Swap SAS SATA backplane serves as an interface between the mother...

Страница 24: ...Components Rear View Advanced Management Options Intel Remote Management Module 4 The Intel Remote Management Module 4 plugs into a dedicated connector on the server board and provides additional server management functionality to the server board This module provides a dedicated web server for viewing server information and remote control of the system It also provides Remote KVM Redirection and ...

Страница 25: ...er down the server and unplug all peripheral devices and the power cord Tools and Supplies Needed Phillips cross head screwdriver 2 bit Needle nosed pliers Anti static wrist strap and conductive foam pad recommended System Reference All references to left right front top and bottom assume the reader is facing the front of the chassis as it would be positioned for normal operation Note The Intel Se...

Страница 26: ... system make sure your cables are routed correctly before reinstalling the server system cover Use caution to make sure no cables or wires are pinched and that the airflow from the fans is not blocked Use the figures below to determine the correct cable routing Note Red lines are for power connection dot lines are for optional device connection ...

Страница 27: ...Hardware Installations and Upgrades Intel Server System R1000BB Service Guide 15 For system with 4 x 3 5 hard drive bay Figure 16 Cable Routing 4 x 3 5 HDD ...

Страница 28: ...2 5 hard drive bay Note To activate the port SCU1 4 7 on the server board a proper Intel RAID C600 Upgrade Key must be installed For instructions see Intel RAID C600 Upgrade Key Installation Guide Note An optical drive can be installed to replace the Front Panel I O Figure 17 Cable Routing 8 x 2 5 HDD ...

Страница 29: ...ng the Fan Power Cables to the Mother Board Removing and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel follow these steps to remove the front bezel 1 Unlock the bezel if it is locked 2 Remove the left end of front bezel from rack handle see letter A 3 Rotate the front bezel anticlockwise to release the latches on the right end from the rack handle see le...

Страница 30: ... bezel to the rack handle see letter A 2 Push in the left side of the bezel until it clicks into place see letter B 3 Lock the bezel if needed Figure 21 Installing the Front Bezel Removing and Installing the System Cover Removing the System Cover The server system must be operated with the system cover in place to ensure proper cooling You will need to remove the top cover to add or replace compon...

Страница 31: ... book 2 Turn off all peripheral devices connected to the server Turn off the server 3 Disconnect the power cord 4 Remove the four screws see letter A 5 Slide cover back and lift upward see letter B 6 Figure 22 Removing the System Cover Installing the System Cover 1 Place the top cover on system and slide towards the front of chassis until the recessed front edge is fully engaged see letter A 2 Ins...

Страница 32: ... the air duct in place The air duct is required for proper airflow within the server system Removing the Air Duct Remove the air duct by lifting straight up Figure 24 Removing the Air Duct Installing the Air Duct Align the two holes on the air duct with the alignment pins on the chassis and install the air duct into place Figure 25 Installing the Air Duct ...

Страница 33: ...rly loosen screws 3 and 4 Repeat steps A and B by giving each screw two rotations each time until all screws are loosened 3 Lift the heatsink straight up see letter C Figure 26 Removing Processor Heatsink Installing the Processor Caution Processor must be appropriate You may damage the server board if you install a processor that is inappropriate for your server For a web link to the list of compa...

Страница 34: ...ocessor Open the Load Plate 3 Install the Processor Take the processor out of the box and remove the protective shipping cover Orient the processor with the socket so that the orientation notches on the processor align with the two orientation posts on the socket see letter A Figure 29 Installing Processor Install the Processor Note The underside of the processor has components that may damage the...

Страница 35: ...tch the Locking Lever Installing Processor Heatsink s 1 Remove the protective film on the TIM if present see letter A 2 Align heatsink fins to the front and back of the chassis for correct airflow Airflow goes from front to back of chassis see letter B Each heatsink has four captive fasteners and should be tightened in a diagonal manner using the following procedure 3 Using a 2 Phillips screwdrive...

Страница 36: ...the processor Installing and Removing Memory Installing Memory 1 Locate the DIMM sockets Make sure the clips at either end of the DIMM socket s are pushed outward to the open position see letter A 2 Holding the DIMM by the edges remove it from its anti static package Position the DIMM above the socket Align the notch on the bottom edge of the DIMM with the key in the DIMM socket see letter B 3 Ins...

Страница 37: ...ing and Removing Hot swap Hard Drive Caution If you don t install all drives empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling Installing a Hard Disk Drive into 3 5 Hard Drive Carrier 1 Remove the drive carrier by pressing the green button and opening the lever see letter A Slide the carrier out see letter B Figure 35 Installing Hard ...

Страница 38: ...ling 2 5 Hard Disk Drive as option Break off the tab on the HDD interface bracket see letter d1 Install the HDD interface bracket from top Secure the bracket with three screws as shown see letter d2 Slide the 2 5 HDD into the bracket to align the screw holes with the right and left rail see letter d3 Secure the hard disk drive using the four screws for 2 5 HDD see letter d4 Figure 38 Installing Ha...

Страница 39: ... carrier out see letter B Figure 40 Installing Hard Disk Drive Removing 2 5 HDD carrier 2 Remove the four screws securing the plastic drive blank from the 2 5 HDD carrier see letter C Disengage the plastic drive blank from the HDD carrier Remove the plastic drive blank from the 2 5 HDD carrier see letter D Figure 41 Installing Hard Disk Drive Removing plastic drive blank 3 Install the hard disk dr...

Страница 40: ... the chassis then push in the lever to lock it into place see letter F Figure 43 Installing Hard Disk Drive Inserting 2 5 HDD assembly Removing and Installing the PCI Riser Assembly Removing the PCI Riser Assembly Disconnect any cables attached to any add in cards Grasp the riser assembly with both hands and pull up to remove from system Figure 44 Removing PCI Riser Assembly Do one of the followin...

Страница 41: ... on the back edge of the riser assembly with the slots on the back of the chassis then press straight down into riser socket Figure 45 Installing PCI Riser Assembly 2 Connect any cables to add in cards that require them See your add in card documentation for information and add in card requirements Installing and Removing a PCI Add in Card Installing a PCI Add in Card 1 Remove the PCI riser assemb...

Страница 42: ...ove the screw as shown see letter A 3 Remove the PCI add in cad from the riser card connector see letter B Figure 47 Removing a PCI Add In Card Note Make sure that all empty add in card slots have filler panels installed Replacing a PCI Riser Card Caution PCI riser cards are NOT hot swappable Before removing or replacing the riser card you must first take the server out of service turn off all per...

Страница 43: ... For instructions see Removing a PCI Add in Card 4 Remove the two screws securing the PCI Riser Card see letter A 5 Remove from the riser card from riser assembly see letter B Figure 48 Removing the PCI Riser Card Installing a PCI Riser Card 1 Place the riser card onto the riser assembly see letter A 2 Secure the riser card using the two screws see letter B Figure 49 Installing the PCI Riser Card ...

Страница 44: ... of the drive and attach with two screws as shown see letter A Figure 50 Installing the Plastic Guide to the Optical Drive 2 Insert the optical drive into chassis opening and push all the way until it stops see letter B 3 Connect the cables as shown see letter C Figure 51 Installing an Optical Drive Removing a Slimline Optical Drive 1 Remove the cables see letter A 2 Lift up the blue tab to releas...

Страница 45: ...ansion Module Installing Intel I O Expansion Module 1 Squeeze the sides of the filler panel to disengage it from the server system back panel and remove it see letter A 2 Position the module over the server board fit the front of the module into the back panel slot see letter B 3 Attach the module to the server board connector see letter C 4 Secure the module with the three screws as shown see let...

Страница 46: ...an I O Expansion Module 4 Install the I O expansion module filler panel into the system back panel Installing and Removing the Intel RAID C600 Upgrade Key Installing the Intel RAID C600 Upgrade Key Locate the white 4 pin key header next to the SCU_0 and SCU 1 miniSAS connectors Carefully pickup the Intel RAID C600 Upgrade Key Match the Key and connector orientation and press down to install Figure...

Страница 47: ...l RMM4 Lite module match the alignment pin of the module and the connector on server board then press to install Figure 56 Installing the Intel RMM4 Lite Install the Intel RMM4 NIC 1 Push out and remove the metal cover on the chassis where the NIC RJ 45 receptacle will align see letter A 2 Position the module over the server board fit the front of the module into the back panel slot then attach th...

Страница 48: ... 58 Removing the Intel RMM4 NIC Installing and Removing the Intel RAID Smart Battery Installing the Intel RAID Smart Battery 1 Connect the cable between the BBU and the RAID card For details see Intel RAID Smart Battery User s Guide 2 Locate the BBU bracket inside the chassis Align the tabs on the plastic battery holder with mounting holes on the BBU bracket see letter A 3 Slide the plastic batter...

Страница 49: ...e Intel RAID Smart Battery Replacing the Power Supply Caution The power supply is only hot swappable if you have a redundant system with two power supplies installed If you only have one power supply installed before removing or replacing the power supply you must first take the server out of service turn off all peripheral devices connected to the system turn off the system by pressing the power ...

Страница 50: ... is installed push the green latch in the direction shown while pulling out of the system by the handle Figure 62 Removing the power supply module 2 Do one of the following Insert the power supply module into the power supply cage and push all the way until it clicks into place see letter B Figure 63 Installing the power supply module If no power supply is to be installed install the filler panel ...

Страница 51: ...alling and Removing the Server Board Removing the Server Board 1 Lift the air duct straight up to remove from the server board 2 Disconnect all cables from the server board Figure 65 Removing the Air Duct 3 Remove the nine screws from the server board see letter A 4 Lift the server board from the server system see letter B ...

Страница 52: ...rades 40 Intel Server System R1000BB Service Guide Figure 66 Removing the Server Board Installing the Server Board 1 Place the server board into the server system see letter A 2 Secure the server board with nine screws see letter B ...

Страница 53: ...ir duct onto the server board Figure 68 Installing the Air Duct 5 Connect all power cables to the server board Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power When the battery starts to weaken it loses voltage and the server settings stored in CMOS RAM in ...

Страница 54: ... kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverandøren Varning Explosionsfara vid felaktigt batteribyte Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren Kassera använt batteri enligt fabrikantens instruktion Varoitus Paristo voi räjähtää jos se on virheellisesti asennettu Vaihda paristo ainoastaan laitevalmistajan suosit...

Страница 55: ...em fan 1 Disconnect the fan cable see letter A 2 Pull system fan straight up to remove it from the fan holder Figure 70 Replacing a system fan 3 Replace the system fan Replacing the Backplane Removing the Backplane 1 Remove all hot swap drive carriers regardless of whether or not a drive is installed in the carrier 2 Disconnect all cables from the backplane 3 Remove the screw see letter A 4 Pull u...

Страница 56: ...installed in the carrier 2 Hold the backplane only by the edges Do not push or pull on any components on the backplane Position the backplane in place at the front of the server system see letter A 3 Slide the backplane into the server system guides see letter B 4 Secure the backplane with the screw as shown see letter C Figure 72 Installing the backplane 5 Connect cables to backplane please refer...

Страница 57: ...gn the rack handle with the two holes on the side of the server system and attach the rack handle to the server system with two screws as shown Figure 73 Installing the Rack Handle Removing the Rack Handles Remove the two screws holding the rack handle in place and remove the rack handle from the server system as shown Figure 74 Removing the Rack Handle ...

Страница 58: ...tialized and the USB keyboard activated key presses will not be read by the system When the Setup Utility is entered the Main screen is displayed initially However serious errors cause the system to display the Error Manager screen instead of the Main screen It is also possible to cause a boot directly to Setup using an IPMI 2 0 command Get Set System Boot Options For details on that capability se...

Страница 59: ... or a value field s pick list The selected item must then be activated by pressing the Enter key Select Menu The left and right arrow keys are used to move between the major menu pages The keys have no effect if a sub menu or pick list is displayed Tab Select Field The Tab key is used to move between fields For example Tab can be used to move from hours to minutes in the time item in the main menu...

Страница 60: ...ee Removing the System Cover 3 Locate the Password Clear jumper block at board 4 Move the jumper from the normal operation position that is Password Clear Protect position covering pins 1 and 2 to the Password Clear Erase position covering pins 2 and 3 See System Recovery Jumpers 5 Wait ten seconds 6 Move the Password Clear jumper back to the Password Clear Protect position covering pins 1 and 2 7...

Страница 61: ... Power Budget Tool Table 5 Power Supply Output Capability Voltage Maximum Current 12V 62 0A 12VSB 2 1A System Environmental Specifications The following table defines the system level operating and non operating environmental limits Table 6 System Environmental Limits Summary Parameter Limits Temperature Operating ASHRAE Class A2 Continuous Operation 10º C to 35º C 50º F to 95º F with the maximum ...

Страница 62: ...5 Hz to 500 Hz 2 20 g RMS random Packaged 5 Hz to 500 Hz 1 09 g RMS random AC DC Voltage 90 Hz to 132 V and 180 V to 264 V Frequency 47 Hz to 63 Hz Source Interrupt No loss of data for power line drop out of 12 mSec Surge Non operating and operating Unidirectional Line to earth Only AC Leads 2 0 kV I O Leads 1 0 kV DC Leads 0 5 kV ESD Air Discharged 12 0 kV Contact Discharge 8 0 kV Acoustics Sound...

Страница 63: ...ystem R1000BB Service Guide 51 Appendix B Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The document can be downloaded from http www intel com support server ...

Страница 64: ... A searchable knowledgebase to search for product information throughout the support site 2 If you are still unable to obtain a solution to your issue send an email to Intel s technical support center using the online form available at http www intel com support feedback htm group server 3 Lastly you can contact an Intel support representative using one of the support phone numbers available at ht...

Страница 65: ...icate make and model Base Board Information some information maybe found by accessing BIOS going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 can be found on the white sticker label on the baseboard System BIOS Version Intel Remote Management Module Firmware Version if applicable Intel Management Module BMC Revision if applicable BMC Version FRU SDR ...

Страница 66: ...e w air ducting Active w fan and so on Memory Manufacturer Part Number DRAM Part Number On Intel tested list Add in adapters Example NICs Management Adapters Serial Expansion Cards PCI Express Adapters RAID Controllers SCSI Controllers and so on Type Slot Manufacturer Model Firmware Other third part hardware Example Example KVM Chassis and so on Description Use Manufacturer Model Firmware ...

Страница 67: ...urer Version Language version English Arabic Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E RAID controller part number PBA number RAID controller firmware version Has the latest RAID firmware been tried Yes No RAID driver version Has the latest RAID driver been tried Yes No RAID volumes configuration disks RAID level RAID vol...

Страница 68: ...Appendix D Intel Server Issue Report Form 56 Intel Server System R1000BB Service Guide Troubleshooting tried Steps to replicate the issue ...

Страница 69: ...If yes please provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description below Have you returned systems or components to your place of purchase because of this issue If yes please provide a brief description below All other brands and names are property of their respective o...

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