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Appendix E: Intel

Server Issue Report Form

72 Intel

Server System H2000WP Family Service Guide

Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on):

Manufacturer

Model

Type

Size

Firmware

In Hot Swap Bay?

Operating System Information (Example: RedHat* Enterprise Linux, Microsoft Windows
Server 2003*, Service pack 1, OEM CD):

Manufacturer:

Version:

Language version (English, Arabic, and Chinese (Simplified)):

Service Pack Level or Kernel Revision:

Distribution (OEM/Retail):

Intel

RAID Controller: (Example SRCU42E)

RAID controller part number (PBA number):

RAID controller firmware version:

Has the latest RAID firmware been tried? (Yes/No):

RAID driver version:

Has the latest RAID driver been tried? (Yes/No):

RAID volumes configuration (disks & RAID level):

RAID volume use (Boot device/Data Volume):

Is BBU (Battery Backup Unit) installed? (Yes/No):

BBU part number:

Detailed description of issue:

Содержание H2000WP

Страница 1: ...Intel Server System H2000WP Family Service Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number G53237 004...

Страница 2: ...S ARISING OUT OF DIRECTLY OR INDIRECTLY ANY CLAIM OF PRODUCT LIABILITY PERSONAL INJURY OR DEATH ARISING IN ANY WAY OUT OF SUCH MISSION CRITICAL APPLICATION WHETHER OR NOT INTEL OR ITS SUBCONTRACTOR WA...

Страница 3: ...nter http www intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es dans ce document avant de suiv...

Страница 4: ...uipment damage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD w...

Страница 5: ...e HNS2600WP Computer Module with base boardS2600WP Intel Computer Module HNS2600WPQ Computer Module with base boardS2600WPQ Intel Computer Module HNS2600WPF Computer Module with base boardS2600WPF Man...

Страница 6: ...ssories Spares and Configuration Guide See the section on the web page titled Documents Guides For server configuration guidance and compatibility Intel Server Configurator tool To be provided later F...

Страница 7: ...5 Removing and Installing the Front Bezel 15 Removing the Front Bezel 15 Installing the Front Bezel 15 Removing and Installing the System Top Cover 16 Removing the System Top Cover 16 Installing the S...

Страница 8: ...36 Connecting Mini SAS Cable between Bridge Board and RAID SAS Controller 37 Installing SAS 6G solution Option 2 39 Replacing Node Bridge Board 39 Installing and Removing the Node Power Docking Board...

Страница 9: ...tup Utility Screens 57 Map of Screens and Functionality 58 Appendix A Technical Reference 60 Power Supply Input Voltages 60 Power Supply Output Voltages 60 System Environmental Specifications 60 Appen...

Страница 10: ...tray 15 Figure 20 Removing the Front Bezel 15 Figure 21 Installing the Front Bezel 16 Figure 22 Removing the System Top Cover 17 Figure 23 Installing the System Cover 17 Figure 24 Pulling out the Node...

Страница 11: ...77 Align the Backplane to the Clamps on the Chassis Base 46 Figure 78 Installing the 2 5 Backplane Board 46 Figure 79 Removing the 3 5 Backplane Board 47 Figure 80 Align the Backplane to the Clamps on...

Страница 12: ...ystem H2000WP Feature Summary 1 Table 4 Hard Disk Drive Options 10 Table 5 Intel RAID C600 A Storage Upgrade Key Options for S2600WP 34 Table 6 BIOS Setup Keyboard Command Bar 56 Table 7 Screen Map 58...

Страница 13: ...List of Tables Intel Server System H2000WP Family Service Guide xiii This page is intentionally left blank...

Страница 14: ......

Страница 15: ...eature Summary Feature Description Dimensions H2312WP 3 46 inches 87 9 mm hight 17 24 inches 438 0 mm wide top cover and emboss for Front Panel cable is not included 30 35 inches 771 mm deep depth of...

Страница 16: ...ately The following I O modules utilize a single proprietary on board connector An installed I O module can be supported in addition to standard on board features and any add in expansion cards Quad P...

Страница 17: ...r Need PMBus compliant power supply Power Supply Options 1200w AC Common Redundant Power Supply CRPS 80 plus Platinum with PFC supporting CRPS configuration Chassis SKU H2312WPJR H2216WPJR H2312WPQJR...

Страница 18: ...ompute Node 4 Tray G Upper and Lower Power Distribution Boards D Compute Node 2 Tray H Front Control Panel Figure 2 Intel Server System H2000WP Overview H2312WP as demonstrated There are two configura...

Страница 19: ...Hard Disk Drive array based on backplane controller design Below are schemes for HDD array in correspondent to Compute Node Figure 6 HDD array scheme on Intel Server System H2312WP Figure 7 HDD array...

Страница 20: ...LED D Network Link Activity LED Figure 8 Front Panel Options Back Panel Compute Node back panel scheme is as below Description Description A NIC port 1 RJ45 Status LED NIC port 2 RJ45 Dual port USB c...

Страница 21: ...CIe Gen3x16 R NIC port 2 Z Storage Upgrade key C Riser Slot 4 PCIe Gen3x16 K InfiniBand QDR FDR S NIC Port 1 AA CPU 1 D Riser Slot 3 PCIe Gen3x16 L Diagnostic LED and InfiniBand Status LED T Serial Po...

Страница 22: ...Diagnostic LEDs on the server board change color or state off green red and amber according to the POST sequence Section B Link and Activity LEDs for QSFP InfiniBand and 10GbE D in Figure 9 The Syste...

Страница 23: ...ate mode J1E2 ME Force Update 1 2 Normal Normal mode 2 3 Update ME in force update mode J1E3 Password Clear 1 2 Normal Normal mode password in protection 2 3 Clear Password BIOS password is cleared J1...

Страница 24: ...ed 2 Drives can consume up to 17 watts of power each Drives must be specified to run at a maximum ambient temperature of 45 C 3 The Intel Server System H2000WP does not support all types of SAS or Ser...

Страница 25: ...E 2x9 pin Power supply input connector F 2x7 pin Power Control cable connector G 2 Blade Compute Node Power connector for Node 3 H 2x40 pin Bridge Board connector for Node 3 I 2x40 pin Bridge Board co...

Страница 26: ...ctor M 2x40 pin Bridge Board connector for Node 2 N 2Blade Compute Node Power connector for Node 2 O 20 pin Front Panel cable connector for Node 2 4 Figure 17 16 x 2 5 inch Hard Drive Backplane Compon...

Страница 27: ...H2000WP Family Service Guide 13 Dummy Tray Cover The Dummy tray cover is shipped together with chassis It must be removed before installing computing node tray or it must be restored if the compute no...

Страница 28: ...ttom assume the reader is facing the front of the chassis as it would be positioned for normal operation Note The Intel Server System H2000WP is shown for illustration purposes server components with...

Страница 29: ...emoving and Installing the Front Bezel Removing the Front Bezel If your system includes a front bezel follow these steps to remove the front bezel 1 Unlock the bezel if it is locked 2 Remove the left...

Страница 30: ...ure proper cooling You will need to remove the top cover to add or replace components backplane main power cables power distribution board inside of the server Before removing the top cover power down...

Страница 31: ...the chassis and engage recessed edge at rear of cover see letter A 2 Put down the cover from B edge and tighten the screw at front see letter B Figure 23 Installing the System Cover Removing and Insta...

Страница 32: ...ray while still press the latch Figure 24 Pulling out the Node Tray Installing the Node Tray 1 Align and slide in the Node Tray to the chassis rail 2 Push the Node Tray along the rail until the latch...

Страница 33: ...press the latch Figure 26 Removing the PSU Installing the Power Supply Unit 1 Align and slide in the PSU to the power cage rail 2 Push the PSU along the rail until the latch locks in position with a t...

Страница 34: ...side of rear air duct see letter A 2 Slowly lift the rear end of air duct see letter B 3 Rotate the airduct more than 45 degrees and pull out Figure 28 Removing the Air Duct Installing the Air Duct 1...

Страница 35: ...alling the Air Duct Transparent Mylar Installation In case IOM carrier on slot2 or PCIe add in card on riser slot 1 is installed the transparent Mylar attached to the air duct must be installed in bet...

Страница 36: ...larly loosen screws 3 and 4 Repeat steps A and B by giving each screw two rotations each time until all screws are loosened 3 Lift the heatsink straight up see letter C Figure 31 Removing Processor He...

Страница 37: ...alling Processor Open the Load Plate 3 Install the Processor Take the processor out of the box and remove the protective shipping cover see letter A Orient the processor with the socket so that the pr...

Страница 38: ...tter C Latch the levers in the order as shown Figure 37 Installing Processor Latch the Locking Lever Installing Processor Heatsink s Note The processor heatsink for CPU1 and CPU2 are different FXXCA84...

Страница 39: ...lever see Figure 32 3 Open the load plate see Figure 33 4 Remove the processor Installing and Removing Memory Installing Memory 1 Locate the DIMM sockets Make sure the clips at either end of the DIMM...

Страница 40: ...Removing Hot swap Hard Drive Caution If you don t install all drives empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling Installing a Hard...

Страница 41: ...Drive into 2 5 Hard Drive Carrier 1 Remove the four screws securing the plastic drive blank from the 2 5 HDD carrier and install the 2 5 HDD with screws shown in below drawing Figure 42 Installing Har...

Страница 42: ...er Slot 1 Installing the PCI Riser Assembly and add in card 1 Install the riser to bracket by fastening screws in letter A Figure 44 Assembly Riser with Bracket 2 Plug in the PCIe add in card to slot...

Страница 43: ...ter to PCI Riser 1 Assembly Removing a PCI Add in Card You must remove the IOM carrier assembly together with PCIe add in card riser assembly 1 Remove IOM carrier assembly letter A by loosing the scre...

Страница 44: ...e 49 Removing PCIe add in card from riser slot Note Make sure that all empty add in card slots have filler panels installed On Riser Slot 2 Installing IOM riser and carrier assembly The IOM riser and...

Страница 45: ...et 2 Install IO module to IOM carrier using screw in letter B Figure 51 Installing IO Module 3 Install the whole bracket to IOM riser slot indicated by letter C Then install rear panel indicated by le...

Страница 46: ...rvice Guide Figure 53 Fastening the Assembly in Chassis Removing IO module 1 Removing screws marked as letter B and C Remove IOM assembly from chassis letter A Figure 54 Unscrewing IOM Assembly 2 Remo...

Страница 47: ...ve IO module from assembly as letter F Figure 56 Removing IO Module from Assembly Installing and Removing the Intel Remote Management Module 4 Lite Installing the Intel RMM4 Lite Locate the RMM4 Lite...

Страница 48: ...pported Storage Upgrade Key Table 5 Intel RAID C600 A Storage Upgrade Key Options for S2600WP Intel RAID C600 Upgrade Key Options Intel Product Codes Key Color Description Default No option key instal...

Страница 49: ...d 1 Release the fixing screws letter A on the bridge board 2 Straightly lift up bridge board to remove from the server board Figure 59 Removing the bridge board Installing the Bridge Board 1 Attach th...

Страница 50: ...on Option 1 Replacing Node Bridge Board 1 Remove pre installed bridge board from node tray see Figure 59 2 Plug in the card edge of spare bridge board to bridge slot see letter B of Figure 61 Installi...

Страница 51: ...Family Service Guide 37 Figure 61 Installing Spare Bridge Board Connecting Mini SAS Cable between Bridge Board and RAID SAS Controller 1 Use designated MiniSAS cable shipped with Spare Bridge Board 2...

Страница 52: ...38 Intel Server System H2000WP Family Service Guide Figure 62 Connecting Mini SAS Cable to RAID SAS Controller 3 Then plug in MiniSAS cable to the Mini SAS port on the bridge board Figure 63 Connecti...

Страница 53: ...m node tray 3 Remove rear panel bracket See letters A B C of the figure below Figure 65 Removing the bridge board and rear bracket 4 Align the plastic clip at the front of the board See letter A of th...

Страница 54: ...66 Installing the SAS module and rear bracket Installing and Removing the Node Power Docking Board Removing the NPD Board 1 Disconnect all cables from the NPD board 2 Remove the four screws to release...

Страница 55: ...ng the NPD Board 1 Place the NPD board into the tray base 2 Secure the NPD board with four screws 3 Connect all cables between NPD board and server board Figure 68 Installing the NPD board Installing...

Страница 56: ...Server Board Replace Server Board Removing Server Board 1 Plug out the Computer Node Tray See Figure 24 Pulling out the Node Tray 2 Remove Air Duct See Figure 28 3 Remove Processors and Memory DIMMs i...

Страница 57: ...Use Screw Driver to remove eight screws from server board and lift up the board Figure 72 Removing server board Installing Server Board 1 Put server board in node tray and fix the screws Figure 73 In...

Страница 58: ...ved devices Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to m...

Страница 59: ...cing the Backup Battery Installing and Removing the 2 5 Backplane Board Removing the 2 5 Backplane board 1 Disconnect all cables from the backplane board 2 Remove the four screws to release the backpl...

Страница 60: ...four screws see letter B Figure 78 Installing the 2 5 Backplane Board 3 Reconnect all cables to the backplane Installing and Removing the 3 5 Backplane Board Removing the 3 5 Backplane board 1 Disconn...

Страница 61: ...ice Guide 47 Figure 79 Removing the 3 5 Backplane Board Installing the 3 5 Backplane board 1 Place the backplane board into the clamps on chassis base Figure 80 Align the Backplane to the Clamps on th...

Страница 62: ...o the backplane Installing and Removing the Power Distribution Board Removing the PDB 1 Remove top cover and power supply units from chassis 2 Remove power cables and PMBus cable between PDB and backp...

Страница 63: ...PDB Installing the PDB 1 Remove top cover and power supply units from chassis 2 Install the lower PDB first and secure with four screws Figure 84 Installing the lower PDB 3 Connect the power cables a...

Страница 64: ...Control Panel board Removing the Front Control Panel 1 Loosen and remove the four screws oat the back of handle Be careful of the control panel cable on the back Figure 86 Removing FP Assembly from R...

Страница 65: ...em H2000WP Family Service Guide 51 Figure 88 Removing Control Panel Board Installing Front Control Panel Board 1 Install front control panel board to the panel shell Figure 89 Installing Control Panel...

Страница 66: ...Installing Control Panel Assembly to Rack Handle Rack Mounting the Chassis Mounting the Chassis to Rack The slide rail kit which is bundled with Intel Server System H2000WP family is packed in the sa...

Страница 67: ...and Updates Intel Server System H2000WP Family Service Guide 53 Figure 93 Installing Slides to the Rack 3 Install inner members to chassis Figure 94 Installing Inner Member to the Chassis 4 Install c...

Страница 68: ...H2000WP Family Service Guide Figure 95 Installing the Chassis to Rack Removing the Chassis from Rack Following the below steps to remove the chassis from Rack 1 Extend slides Figure 96 Extending Slide...

Страница 69: ...Hardware Installations and Updates Intel Server System H2000WP Family Service Guide 55 Figure 97 Removing the Inner Member from the Chassis...

Страница 70: ...ature is a submenu or to display a pick list if a selected option has a value field or to select a subfield for multi valued features like time and date If a pick list is displayed the Enter key selec...

Страница 71: ...ore F10 was pressed without affecting any existing values Setup Screen Menu Selection Bar The Setup Screen Menu selection bar is located at the top of the BIOS Setup Utility screen It displays tabs sh...

Страница 72: ...the changes and resumes POST to continue to boot the system according to the boot order set from the last boot Map of Screens and Functionality There are a number of screens in the entire Setup collec...

Страница 73: ...s Security Screen Tab Server Management Screen Tab Console Redirection System Information BMC LAN Configuration Boot Options Screen Tab CDROM Order Hard Disk Order Floppy Order Network Device Order BE...

Страница 74: ...e system level operating and non operating environmental limits Table 10 System Environmental Limits Summary Parameter Limits Operating Temperature 10 C to 35 C with the maximum rate of change not to...

Страница 75: ...Appendix A Technical Reference Intel Server System H2000WP Family Service Guide 61 Parameter Limits System Cooling Requirement in BTU Hr 1200 Watt Max 4095 BTU hour 1600 Watt Max 5459 BTU hour...

Страница 76: ...H2000WP Family Service Guide Appendix B Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference The do...

Страница 77: ...Ds The POST codes are divided into two nibbles an upper nibble and a lower nibble The upper nibble bits are represented by Diagnostic LEDs 4 5 6 7 The lower nibble bits are represented by Diagnostics...

Страница 78: ...IMM 0x23h 0 0 1 0 0 0 1 1 Detecting presence of memory 0x24h 0 0 1 0 0 1 0 0 Programming timing parameters in the memory controller 0x25h 0 0 1 0 0 1 0 1 Configuring memory parameters in the memory co...

Страница 79: ...Memory Controller 0xB5h 1 0 1 1 0 1 0 1 Memory Initialization of Integrated Memory Controller 0xB6h 1 0 1 1 0 1 1 0 Memory Initialization of Integrated Memory Controller 0xB7h 1 0 1 1 0 1 1 1 Memory...

Страница 80: ...controller VGA 0x73h 0 1 1 1 0 0 1 1 Reserved for video controller VGA Remote Console 0x78h 0 1 1 1 1 0 0 0 Resetting the console controller 0x79h 0 1 1 1 1 0 0 1 Disabling the console controller 0x7A...

Страница 81: ...xD0 1 1 0 1 0 0 0 0 Entered the Boot Device Selection phase BDS 0xD1 1 1 0 1 0 0 0 1 Return to last good boot device 0xD2 1 1 0 1 0 0 1 0 Setup boot device selection policy 0xD3 1 1 0 1 0 0 1 1 Connec...

Страница 82: ...to Boot Device Selection BDS 0xEEh 1 1 1 0 1 1 0 0 Calling Int 19 One beep unless silent boot is enabled 0xEFh 1 1 1 0 1 1 0 1 Unrecoverable boot failure Pre EFI Initialization Module PEIM Recovery 0x...

Страница 83: ...earchable knowledgebase to search for product information throughout the support site 2 If you are still unable to obtain a solution to your issue send an email to Intel s technical support center usi...

Страница 84: ...d by accessing BIOS going through the Server Management menu System Information Baseboard PBA TA AA Example 123456 789 can be found on the white sticker label on the baseboard System BIOS Version Inte...

Страница 85: ...ive w air ducting Active w fan and so on Memory Manufacturer Part Number DRAM Part Number On Intel tested list Add in adapters Example NICs Management Adapters Serial Expansion Cards PCI Express Adapt...

Страница 86: ...urer Version Language version English Arabic and Chinese Simplified Service Pack Level or Kernel Revision Distribution OEM Retail Intel RAID Controller Example SRCU42E RAID controller part number PBA...

Страница 87: ...Appendix E Intel Server Issue Report Form Intel Server System H2000WP Family Service Guide 73 Troubleshooting tried Steps to replicate the issue...

Страница 88: ...p If yes please provide a brief description below Do you have systems already purchased that are not being delivered to your customers because of this issue If yes please provide a brief description b...

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