Appendix E: Intel
®
Server Issue Report Form
70 Intel
®
Server System H2000WP Family Service Guide
Appendix E: Intel
®
Server Issue Report Form
Issue Report Form (Rev 3.6)
Note: Filling out this form completely is required for any escalation.
Customer Contact Information:
Customer Support Case#:
Intel
®
Server Board or System:
(Example: S2600WP, H2216WP/H2312WP)
Server Chassis:
(Example H2000WP. If third-party chassis used, indicate make and model.)
Base Board Information:
(some information may be found by accessing BIOS & going
through the Server Management menu -> System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):
- can be found on the white sticker label on the baseboard.
System BIOS Version:
Intel
®
Remote Management Module Firmware Version (if applicable):
Intel
®
Management Module BMC Revision (if applicable):
BMC/mBMC Version:
FRU/SDR Version:
HSC Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC/mBMC been tried? (Yes/No):
Has the latest IMM BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):
Has the latest FRU/SDR been tried? (Yes/No):
Has the latest HSC been tried? (Yes/No):
Processor information:
Type Speed Spec Thermal
Solution
Processor 1
Processor 2
