17
Inspire Home Automation
www.insiprehomeautomation.co.uk
Installation & User manual
Problem
Solution
I cannot connect to
my Thermostat from
my phone / website.
Check the status lights on the gateway box. All three should be green. If the Room
Thermostat or the gateway box has only just been switched on, it can take a few
minutes after all lights go to green, before the website or mobile app will allow a
successful login. If the lights are not all green, then this indicates a problem.
All three lights out: No Power. Ensure power adapter is fully inserted into the
socket and the socket is switched on. Ensure the dc power plug is fully inserted
into the back of the gateway. Does the socket have power? Check by plugging in
another device.
Power light Amber: This should only happen for a short period at power up.
Wait 30 seconds and this light should now be green. If it is not, try resetting the
gateway by removing power, wait 30 seconds, then apply power. This should now
initialise correctly.
Internet Light Amber: Establishing connection with the server. This should shortly
change to green. If there is no Room Thermostat connected, the internet light will
periodically change to Amber, then back to green.
Internet Light out: No connection to the server. This is usually indicative that the
gateway does not have a valid internet connection. Check that the network cable
is securely connected between the gateway and your internet router. Check that
the router/modem is switched on and
connected to your phone line / Internet connection point. Can other devices
such as your pc connect to the internet using a wired cable? Try using all of the
available ports on the rear of the router. (Note BT Homehubs will only work with
some ports)
Internet Light flashing Amber: This is indicative that your gateway Is not
registered with our website. This could also be caused if the Room Thermostat
was inadvertently put into registration mode. Follow the steps in the section
“Registering your Room Thermostat” above to register your system.
RF Link light out: No pairing information. Refer to section “Pairing and
Connecting” to pair your Room Thermostat with your Gateway.
RF Link Light Amber: No connection to the Room Thermostat. Check that the
Room Thermostat is powered up, the low battery indicator is not flashing, and
that the RF Link on the Thermostat is displayed. Check the “My Thermostat will
not pair or repeatedly loses connection” above for information on how to improve
this.
Troubleshooting continued. . .
