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5G HOME ROUTER 1A USER GUIDE

Overview

When properly installed, the 5G Home Router 1A is a highly reliable product. Most problems are

caused by one of these issues:

•

Phones or Ethernet devices connected to incorrect ports. Please refer to the labels next to the

ports for proper connections.

The following tips can help solve many common problems encountered while using the 5G Home

Router 1A.

First Steps

•

Make sure you are using the 5G Home Router 1A in the correct geographic region.

•

Ensure that your wireless coverage extends to your current location.

•

If you do not receive a strong data signal, move the device to a different location.

•

Ensure that you have an active subscription plan.

•

Restarting your computer and your 5G Home Router 1A can resolve many issues.

IMPORTANT:

Before contacting support, be sure to restart both your computer and your

5G Home Router 1A.

Common Problems and Solutions

The following are some common problems and solutions.
Does the 5G Home Router 1A work during a power outage?
While the 5G Home Router 1A has backup batteries, these are only to support voice calls during a

power outage. This feature will be enabled at a later date. Data is not available while the router is

running on backup batteries.

Содержание 5G Home Router 1A

Страница 1: ...User guide 5G Home Router 1A USER GUID...

Страница 2: ...be reproduced stored in or introduced into a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise or for any purpose without the expres...

Страница 3: ...e Router 28 Getting Help 33 3 Advanced Settings 35 Overview 36 LAN Settings 37 Manual DNS Settings 38 Firewall Settings 38 MAC Filter Settings 40 Port Filtering 41 Port Forwarding 42 4 Troubleshooting...

Страница 4: ...5G HOME ROUTER 1A USER GUIDE 2 1 Introduction Overview Ports and Buttons Indicator LED Getting Started Power Management Caring for Your Router...

Страница 5: ...Figure 1 5G Home Router 1A System Requirements Compatible with all major operating systems Works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari a...

Страница 6: ...not connect phone fax or any other devices to the yellow port labeled ALARM Doing so could damage the 5G Home Router 1A 4 Ethernet ports 1 2 3 Local Area Network LAN connector ports 5 Modem port exter...

Страница 7: ...unicate current states for the device Figure 3 Indicator LED on the 5G Home Router 1A Table 1 LED States LED Color Operation Meaning Green Blinking Solid 5G Home Router 1A is booting up The router is...

Страница 8: ...ices with Ethernet on page 10 Installing the Batteries The 5G Home Router 1A comes with three AA batteries that provide backup for voice calls during power outages 1 NOTE Data service is not available...

Страница 9: ...Safety Hazards section of this guide See Proper Battery Use and Disposal on page 55 Powering On the Router The 5G Home Router 1A comes with a power cord and an AC wall adapter power supply WARNING Do...

Страница 10: ...rk simultaneously Connecting Devices Wirelessly You can connect to your 5G Home Router 1A with your computer tablet or other wireless devices that have Wi Fi and Internet browser software Your 5G Home...

Страница 11: ...ion or third party software Generally with a PC you click on the Wi Fi icon in the task bar and select from a list of available networks On a Mac computer click the Wi Fi icon on the menu bar If you a...

Страница 12: ...net port of the device you wish to connect Devices plugged into the router via Ethernet have instant access to the Internet Caring for Your Router Like any electronic product the 5G Home Router 1A mus...

Страница 13: ...HOME ROUTER 1A USER GUIDE 11 2 Customizing Your Router Overview Managing Wi Fi Access Managing Connected Devices Managing Parental Controls Changing Settings Viewing Info About the Router Getting Hel...

Страница 14: ...current Wi Fi networks and passwords and lists all currently connected devices It also shows Internet and device status and settings and offers access to online help and the user guide Figure 7 5G Ho...

Страница 15: ...router settings configuration NOTE To change your admin password and set up a security question go to Admin Password on page 15 5G Home Router 1A Home Page The 5G Home Router 1A Home page is your gate...

Страница 16: ...nu Each subscreen in the 5G Home Router 1A Web Interface includes a menu on the left which you can use to return to the Home page or jump to other screens The current screen is indicated by a red bar...

Страница 17: ...and set up a security question that will help you securely recover your password if you forget what you changed it to NOTE In the Web Interface you can set up separate Wi Fi passwords both primary an...

Страница 18: ...be used by devices that are a few years old or older This band passes through walls better so it may have a longer range The 5 GHz band is best for newer devices It offers better throughput and reduc...

Страница 19: ...options for a specific network select either the Primary Network or Guest Network tab Here you can you can assign a new SSID e g Jones Family Guest choose additional security and create a new password...

Страница 20: ...ame SSID Select to allow Wi Fi devices in the area to see this network The name will appear as on network lists as SSID router model last two octets of router MAC address with 5G added for 5GHz bands...

Страница 21: ...along with the network they are using Figure 13 Connected Devices Panel on the Home Page To manage connected devices select from the Home page Connected Devices panel or select Connected Devices from...

Страница 22: ...tifier for this connected device o Link Local Address displays the Link Local IPv6 address if the connected device supports IPv6 Click the up arrow to collapse a row To change the name of a device as...

Страница 23: ...for Internet access and apply them to individual connected devices For example you can set up a Kids schedule that only allows Internet access from 3 00 p m to 8 00 p m every weekday 8 00 a m to 10 0...

Страница 24: ...f you want Allow access during the specified days times or if you want to Block access during the specified days times 7 Set a range of time for allowing Internet access a Select the days of the week...

Страница 25: ...side menu 2 The Schedules tab in the Parental Controls page lists all currently connected devices and any applied schedules Unspecified means no schedule is applied to a device and Internet access is...

Страница 26: ...n the Home Page To change system settings select from the Home page Settings panel or select Settings from the Web UI side menu The Settings page appears with four tabs Preferences lets you set basic...

Страница 27: ...ck for New System Update shows when you last checked for updates and current update status Click Check for update to check online for available software updates If a new software update is available c...

Страница 28: ...5G HOME ROUTER 1A USER GUIDE 26 Figure 17 Software Update Tab on the Settings Page...

Страница 29: ...our admin password in the Admin Password field in the Backup section NOTE The default Admin password is printed on the bottom of the router If you have changed the Admin password and don t remember it...

Страница 30: ...rs with advanced technical knowledge For information about the Advanced Settings page go to Chapter 3 Advanced Settings on page 35 Viewing Info About the Router On the Web UI Home page the About panel...

Страница 31: ...e Internet Status section displays the following Technology the type of technology used to connect to the Internet 5G and or 4GLTE and the current connection status for each Time connected the amount...

Страница 32: ...e Server DNS The IPv6 section displays the following IP address the IP address for the 5G Home Router 1A 4G LTE Diagnostics The 4G LTE Diagnostics page shows information about the 5G Home Router 1A fi...

Страница 33: ...nnect to the mobile network ICCID The ID number assigned to the SIM Card ERI Version The Enhanced Roaming Indicator ERI version that is currently installed PRL Version The Preferred Roaming List PRL v...

Страница 34: ...Manufacturer the manufacturer of the 5G Home Router 1A Inseego Model the model number or name of the 5G Home Router 1A Software Version the version number of the currently installed software Serial N...

Страница 35: ...Figure 24 Help Panel on the Home Page To access further help select from the Home page Help panel or select Help from the Web UI side menu The Help page appears with two tabs Help and Online Support H...

Страница 36: ...5G HOME ROUTER 1A USER GUIDE 34 Figure 25 Help Tab on the Help Page...

Страница 37: ...5G HOME ROUTER 1A USER GUIDE 35 3 Advanced Settings Overview LAN Settings Manual DNS Settings Network Settings Firewall Settings MAC Filter Settings Port Filtering Port Forwarding...

Страница 38: ...ows you to manually specify a Domain Name Server DNS if required see page 38 Firewall allows you to select settings to protect your connected devices against malicious incoming traffic from the Intern...

Страница 39: ...he correct Subnet Mask for the IP address range containing the LAN IP address MAC Address displays the Media Access Controller MAC or physical address for the 5G Home Router 1A Turn on DHCP server tur...

Страница 40: ...to Turn on manual DNS 2 Enter the IP address for the first DNS in the DNS 1 IP address field 3 Enter the IP address for the second DNS in the DNS 2 IP address field if applicable 4 Click Save Changes...

Страница 41: ...ejects inbound traffic Outbound traffic is allowed for any service o High Rejects inbound traffic Outbound traffic is allowed only for TELNET port 23 FTP port 21 HTTP port 21 HTTP port 80 HTTPS port 4...

Страница 42: ...C filter only selected devices can access the 5G Home Router 1A s primary Wi Fi network By default MAC filter is off To turn it on and specify device access use the MAC Filter page NOTE The MAC filter...

Страница 43: ...Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed services to access the Internet You can also define up to 10 of your own services then select which o...

Страница 44: ...stead of a range type the same value for both the Start Port and the End Port 5 From the Protocol drop down list select the protocol used by the port range Choose from Transmission Control Protocol TC...

Страница 45: ...ng ON OFF button to ON 2 Turn on each Port Forwarding application that needs to be able to access the Internet by checking the box next to one or more applications 3 For each service you want to direc...

Страница 46: ...IP address of a device go to the Connected Devices page 4 From the Port Type drop down list choose Range or Translate 5 Specify port numbers For range ports use the From and To fields to specify the...

Страница 47: ...5G HOME ROUTER 1A USER GUIDE 45 4 Troubleshooting Overview Common Problems and Solutions Technical Support...

Страница 48: ...erage extends to your current location If you do not receive a strong data signal move the device to a different location Ensure that you have an active subscription plan Restarting your computer and...

Страница 49: ...the 5G Home Router 1A This button returns the device to factory settings including resetting the Wi Fi name SSID and password and admin password To reset the 5G Home Router 1A 1 Place one end of an u...

Страница 50: ...A USER GUIDE 48 5 Product Specifications and Regulatory Information Product Specifications Regulatory Information Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery U...

Страница 51: ...x 4 72 in x 5 0 in Wireless Network LTE Wireless Network Wi Fi Mode Real simultaneous dual band 802 11 a b g n ac Default SSID Verizon R1000 XXXX Batteries non rechargeable Size Talk standby time AA...

Страница 52: ...ignation 4G LTE Cat 4 B2 B4 B13 GPS A GPS for E911 only Environmental Operating Temperature 10 C to 55 C 14 F to 131 F Storage Temperature 30 C to 70 C 22 F to 158 F Drop 1 meter 3 28 feet drop no dam...

Страница 53: ...receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device...

Страница 54: ...waves For better signal reception coverage range and data throughput do not place the router near any physical obstruction including in close proximity of any object For RF Safety a mandatory minimum...

Страница 55: ...TIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUTLIMITATION ALLIMPLIEDWARRANTIESOFMERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a c...

Страница 56: ...cal transfer or storage facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any othe...

Страница 57: ...e review the following guidelines for safe and responsible battery use Do not disassemble or open crush bend or deform puncture or shred Do not modify or remanufacture attempt to insert a foreign obje...

Страница 58: ...5G HOME ROUTER 1A USER GUIDE 56 6 Glossary...

Страница 59: ...ts printers and other devices connected to the IP network DHCP Server A server or service with a server that assigns IP addresses DNS Domain Name System A system for converting host names and domain n...

Страница 60: ...and service provider NetworkTechnology Thetechnologyonwhichaparticularnetworkprovider ssystemisbuilt such as LTE or GSM Port A virtual data connection used by programs to exchange data It is the endpo...

Страница 61: ...r computing device peripherals such as a printer mobile modem etc USB on the 5G Home Router 1A is not functional USBPortTypes The USB ports on computers and hubs have a rectangular Type A socket and p...

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