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InnoMedia, Inc
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The MTA 6328-2Re may generate a dial tone even when the unit is not connected to the Internet. If your
unit is not connecting properly to the Internet, you will only hear silence when you try to place a call.
Please check the following to isolate the problem:
•
Check the front of the MTA 6328-2Re and confirm the voice light is lit. If the voice light is not lit,
refer to the steps above.
•
If the Voice/VoIP light is lit and you have dialed correctly, you may have reached a busy network.
Wait a minute or two and try your call again.
My high-speed connection uses a USB port, not an Ethernet port
The InnoMedia MTA 6328-2Re only supports an Ethernet connection. If your computer does not have an
Ethernet card, you can purchase a USB to Ethernet converter to connect your computer to the MTA 6328-
2Re, and ultimately the Internet.
I need to connect using a Static IP Address
If you have a Static IP address, you will need to configure the MTA 6328-2Re.
•
Plug an Ethernet cable into the port labeled LAN on the back of the MTA 6328-2Re and connect
the other end of the cable into the Ethernet port on your computer.
•
Open your web browser and type 192.168.251.1 in the address field. This allows you to access the
configuration settings on the MTA 6328-2Re.
•
Enter the password: welcome (lower case).
•
Select the WAN Settings option.
•
Select the Specify Fix WAN Configuration option, and enter your Static IP information.
•
Click Save WAN Settings.
•
Reset the MTA 6328-2Re by selecting Reset on the left column of the screen. The Reset page will
appear.
•
Power on and click the Reset button. The MTA 6328-2Re will reboot with the new settings.
Quality of Service Concerns
If the sound quality of your InnoMedia Service is not acceptable, these tips may help resolve issues like
choppy connection, dropped calls, echo, and static on the line. Please know that every household set-up is
slightly different and some external environments may impact the quality of your service.
I have a choppy connection, dropped calls, echo, and/or static
•
Are you using a cordless digital phone system?
Quality problems, especially echo, are frequently caused acoustically when the phone receiver
picks up the sounds coming from the phone's speaker. Try turning down the volume on your
phone and test to see if this resolves the issue. You also may want to try plugging in a standard
phone or one of a different frequency to determine if the type of phone you are using is causing
problems.
•
Is your MTA 6328-2Re positioned close to other electronics that may cause interference?
