Chapter 6: Maintenance and troubleshooting
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164
A USB connection
cannot be
established.
The cable is not properly
connected.
Connect the cable.
The cable type or
connector type is not
correct.
For information on the correct type of
connector and cable, refer to USB
interface on page 180.
The dial-up connection is
not created correctly.
Refer to Creating a dial-up connection
on page 79.
The Thrane & Thrane
EXPLORER™ USB driver is
not installed.
Install the driver as described in First
time setup of USB on page 74.
The USB connection uses a
wrong COM port.
Make sure the connection uses the COM
port to which the Thrane & Thrane
EXPLORER™ USB driver is assigned.
In Windows XP, open your dial-up
connection and select
Properties
. Under
Connect using:
check that the Thrane &
Thrane EXPLORER™ USB driver is
selected.
If not, click
Configure
and select the
Thrane & Thrane EXPLORER™ USB
driver.
Problem
Possible Cause
Remedy
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