July 14, 2013
INFODRAW MRS-400 User Manual v5.4.1
180
6-2 Troubleshooting:
1)
Q: My Server does not work. How do I activate it?
A:
Check the following:
1)
First, make sure that your server is connected to the internet or to VPN.
2)
Enter the “MRS Device Configuration” program, choose the “Connection” tab
and click the “Local Server” option if you want the device to act as a server.
3)
Open the MRS Monitor program, open the “Session” menu, choose the
“Connection” option and click on the “Local Server” option.
4)
Open TCP port 12654 and UDP port 12655 in the firewall to allow access to
the server.
5)
If you have an anti virus program installed on your PC, make sure it is not
blocking the inbound/outbound traffic of these ports.
6)
Make sure you enter the correct IP address of your server in the Device
Configurator.
2)
Q: The “MRS Device Configurator” does not recognize my device.
A:
Check the following:
1)
Make sure that your device is connected with a USB cable to your PC.
2)
Ensure the MRS USB Drivers are installed on your PC.
3)
Try switching USB ports in your PC, if that fails, try to connect your device to a
different PC and/or a different USB cable.
3)
Q: The “MRS Monitor” program does not recognize my device (General).
A:
Check the following:
