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Interactive Touch Display Hardware Guide
Limitation on Bringing Action: No action, regardless of form, arising out of the agreement to purchase the Product may be brought by
purchaser more than one year after the cause of action has accrued. Governing Law: Any action, regardless of form, arising out of the
agreement to purchase the Product is governed by the laws of the State of Oregon, U.S.A. Mandatory Arbitration – Any action, regardless
of form, arising out of the agreement to purchase the Product is subject to mandatory arbitration.
ADDITIONAL RIGHTS. FOR CUSTOMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUN-
TRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN
ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. THIS WARRANTY
DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OF CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT.
SOME COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS OR EX-
CLUSIONS DESCRIBED BELOW MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS THAT VARY BY COUNTRY, STATE OR PROVINCE. INFOCUS, THE WARRANTOR UNDER THIS LIMITED WARRANTY,
IS IDENTIFIED AT THE END OF THIS DOCUMENT.
EXTENDED WARRANTIES. InFocus extended product warranties are available for an additional charge. For further information on InFo-
cus extended product warranties, please contact InFocus or your product reseller.
OBTAINING WARRANTY SERVICE. Please access and review the online help resources located at www.infocus.com/support before seek-
ing warranty service. If the product is still not functioning properly after making use of these resources, please contact InFocus Technical
Support or, if applicable, an ASP using the information provided below. When contacting InFocus via telephone, other charges may apply
depending on your location. When calling, InFocus Technical Support or an ASP will help determine whether your product requires service
and, if it does, will inform you how InFocus will provide it. You must assist in diagnosing issues with your product and follow InFocus’s
warranty processes. InFocus may restrict service to the country where InFocus or its Authorized Distributors originally sold the hardware
product. InFocus will provide warranty service either (i) at an ASP location, where service is performed at the location, or the ASP may
send the product to an InFocus repair service location for service, (ii) by sending you prepaid way bills (and if you no longer have the
original packaging, InFocus may send you packaging material at your cost) to enable you to ship the product to an InFocus repair service
location, or (iii) by sending you customer-installable new or refurbished replacement parts to enable you to conduct Customer Self Repair,
or (iv) by exchanging the product for a new or refurbished replacement.
Customer Self Repair InFocus products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period, InFocus identifies that the repair can be ac-
complished by the use of a CSR part, InFocus will ship that part directly to you for replacement. There are two categories of CSR parts:
• Parts for which customer self repair is mandatory. If you request InFocus to replace these parts, you will be charged for the travel and
labor costs of this service.
• Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that
InFocus replace them for you, this may be done at no additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, InFocus will attempt to ship CSR parts out the next business day. Customer receipt
will vary based upon the actual part, customer location and shipping method. Next Day service may be offered at an additional charge
where geography permits. If assistance is required, you can call the InFocus Technical Support Center and a technician will help you over
the phone. InFocus specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to InFocus.
In cases where it is required to return the defective part to InFocus, you must ship the defective part back to InFocus within a defined pe-
riod of time, normally five (5) business days, and clearly display the Return Material Authorization (RMA#) on the outside of the shipping
carton or a similar package affording an equal degree of protection. The defective part must be returned with the associated documenta-
tion in the provided shipping material. Failure to return the defective part may result in InFocus charging you for the replacement. With
a Customer Self Repair, InFocus will pay all shipping and part return costs and determine the courier/carrier to be used.
