5.0 Troubleshooting
IMPORTANT!
The
RipGO!
device is designed to the latest USB specification. However, there are some USB
devices currently available on the market that do not conform to the USB standard. If you experience
problems after connecting the
RipGO!
device, your system may contain an old driver or a non-compliant
USB controller. Contact your computer dealer for possible solutions.
Green Power light does not come on and/or no display on LCD.
• From Battery:
1. Make sure there is sufficient charge in the batteries.
• From Power Supply:
1. Make sure you are using the
RipGO!
universal power supply that came with your
RipGO!
device.
2. Make sure the power supply connector is completely inserted into the
RipGO!
device power connector.
3. Make sure the power adapter is plugged into a working power outlet.
4. Carry out a power reset (through the underside of the
RipGO!
device).
The RipGO! device is not assigned a drive letter under Windows.
1. Check all the connections.
2. Make sure the device is in USB mode and not player mode.
3. Make sure the device is receiving power.
4. Make sure you are using the USB cable that came with your
RipGO!
device.
5. When using Windows 98SE, make sure the
RipGO!
drivers are installed.
6. Try reinstalling drivers. Remove it using
Add/Remove Programs
in control panel, restart Windows and
reinstall the drivers.
7. Check to see if your USB controller is enabled and working properly.
a. Right-click on the icon for
My Computer
and select
Properties
.
b. Click on the tab for
Device Manager
.
c. Double-click on
Universal Serial Bus Controller
.
d.
Universal Host Controller
and
USB Root Hub
should be listed.
e. If either of these has an exclamation or a red X next to it, or if the
Universal Serial Bus Controller
is not listed, there is a problem with the USB Controller. Call your computer manufacturer for
information on getting it fixed.
f. If you are connected to a USB hub, ensure the hub is connected correctly and has power.
g. Try connecting the
RipGO!
device directly to one of the USB connections on your computer.
27
Device User’s Guide
Imation
