Platinum™ Predator II-GX 2RU
Chapter 3
Installation and Operation Manual
User
Upgrade
© 2014 Imagine Communications.
Proprietary and Confidential.
Edition E | Page 37
12.
Power cycle all multiviewers that have been upgraded, exit Z_Upgrade and check that the upgrade
has been successful.
The version information of installed software and firmware can be seen at the front control panel under
System Information
and on the
System Setup >> System
tab in ZConfigurator.
ZConfigurator may need to be updated to use any new features.
Z_Update FAQ
Q: How do I know if an upgrade is necessary?
If the system is operating normally and no new features are required or have been purchased, an
upgrade is probably not neccesary. Most upgrades are done at the request of a support engineer.
Q: What happens if I don’t wait for the shutdown prompt?
File system corruption might occur. If this happens, contact customer service as you may need to re-
flash your system.
Q: A search error appears such as Error 10048, what’s wrong?
It probably means that another Z_Upgrade or ZConfigurator is running. Close these applications.
Q: What happens if I try to upgrade the software of an already updated multiviewer?
A message will appear explaining that the multiviewer is already updated.
Q: What happens if I try to upgrade an already updated component?
The upgrade will always proceed even if it is already updated.
Q: How do I refresh the list of multiviewers?
Under the
Command
menu, select
Multiviewer Search
to refresh the multiviewer list.
Q: Can processor or rear I/O cards be hot-swapped?
Always remove power before pulling or inserting cards.
Q: The firmware upgrade proceeded without incident, but expected new features don’t appear to be
present; what’s wrong?
Check with
Customer Services
that you have the appropriate version of ZConfigurator required to
support any new features and that any required license(s) are in place.
