17
T R O U B L E S H O O T I N G
Symptom
Possible reason
Solution
Unit won’t turn
on
Device does not
respond to the
unit and/or
device is playing
but no sound
comes out/
unit doesn’t
respond
AC adaptor isn't
plugged into a working
wall socket or not
properly connected to
the DC jack on the unit
Unit is not properly
connected to power
source and/or Power
Button is not
ON/device is
paused/Aux-in cable
not properly connected
Plug the AC adaptor into a
working wall socket and plug the
cable into the DC jack on the unit.
Make sure any associated wall
switch that controls the outlet is
ON.
Check that the unit is ON. Try
adjusting volume on unit and
audio device. Also try pressing
the Play/Pause Button.
Make sure unit is properly paired
to your device (check that iHome
iZBT20 appears in the Bluetooth
menu). Check aux in cable
connections. If these fail, reset.
Erratic
performance
External interference
Move unit away from potential
sources of external interference
such as computers, modems,
wireless devices (routers) or
fluorescent light.
Disconnect AC adapter and
remove backup battery from unit.
After a few minutes, re-install
backup battery and reconnect AC
adapter. All previous settings will
be erased. You will need to set unit
settings again.
If the original sound file (MP3) is old
or of poor quality, distortion and
noise are easily noticed with
high-power speakers. Try upgrading
file from a trusted source such as
iTunes.
Turn volume down on unit and your
device.
Turn volume up on unit and/or your
device.
Volume is too low
Volume is too high
Unit needs to be reset
Sound source is
distorted
No sound
Sound distorted
Unit is locked
up/ frozen
