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Troubleshooting

Quick tips for problems with network setup:

Verify that your router is discoverable (must broadcast itself and not require user to type in the exact name). 
Verify that the firmware of your router is up-to-date. 
Must use WPA/WPA2 security (not WEP, or WPA/WPA2 enterprise). 
Try moving the iW2 closer to your access point (within 10-6 ft) during network setup.  Sometimes multiple Wi-Fi networks are 
create interference. 
Try using our free and easy-to-use iHome Connect app available on the App Store.
Use the Safari browser (Apple’s software tends to work best with its own technology). 
Refresh the iHome Setup webpage (http://192.168.1.12) and selecting available networks a few times until it shows up. 
Make sure that the SSID name of your home router consists of normal characters or digits, with no space or special characters 
like %/#/* inserted. 
Reset your router and start network setup over again. 
iW2 Reset: Sometimes you simply need to reset the iW2 and start network setup over again.
-   Disconnect the AC cable, wait for two minutes
-   Reconnect the AC cable, then press and hold power for 3 seconds 
-   Repeat iW2 Network Setup process if necessary 

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I want to find the iW2’s MAC address:

Turn on iW2, press and hold network setup button for 4 seconds, and wait for about 60 seconds. From your computer, connect to 
the network named "iHome Setup ######"
On a Mac, open the "Terminal" application. On a PC, click Start -> Run, type "cmd" and click OK .
 When the prompt appears, type "arp -a" and press Enter.
You may get a long list of items in response. Please find the line that reads similar to "ihome-iW2-e52431.local (192.168.1.12) at 
c8:d5:fe:e5:24:31 on en1 [ethernet]" where the six hexadecimal pairs (c8:d5:fe:e5:24:31 in this example) represent the MAC 
address for your iW2.
You can use this MAC address in your network's setup to allow the iW2 on your network.

Some network configurations may require you to know the iW2's MAC address. Follow these steps to determine your iW2's MAC 
address:

Network setup when using a hidden SSID:

Setting up iW2 requires you to unhide your SSID. Don't worry, this is only temporary.

You can use your router's settings to change your security settings to un-hide your network's SSID. After doing so, the iW2 will be 
able to detect, select, and join your network. Once the network setup is completed, you can re-hide your network's SSID. The iW2 
will remain connected to your network after hiding your SSID.

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Содержание iW2 air series

Страница 1: ...nual AirPlay wireless speaker system English www ihomeaudio com iHomeSleep FREE alarm clock app iHomeConnect Wi Fi Network Setup app iHomeRadio Internet radio app works with available on the App Store works with ...

Страница 2: ... on your Mac or PC using your homeWi Fi network Stream your favorite music from your iPad iPhone or iPod touch from your iPod library or popular music apps like PANDORA and iHeartRadio available on the App Store Play and charge your iPad iPhone iPod with included USB sync cable Add Multiple iHome AirPlay speakers to enjoy multi room audio anywhere in the home note streaming to multiple speakers si...

Страница 3: ...running iOS 4 2 or later iHome Apps iHome Sleep and iHome Radio and iHome Connect apps only work with iPad iPhone iPod touch and requires iOS 4 0 or later Compatibility Place the unit on a level surface away from sources of direct sunlight or excessive hear Protect your furniture when placing your unit on a natural wood and lacquered finish A cloth or other protective material should be placed bet...

Страница 4: ...t bass treble Rz14 Green when touching a button on remote Green blinking when volume is muted Master power is OFF Green solid when connected to aWi Fi network Red blinking when NOT connected to aWi Fi network power aux in network setup status 12V 3A USB Port Sync Charge Play and firware update AC power ethernet direct network connection FRONT PANEL REAR PANEL REAR PANEL TOP PANEL Wi Fi network sta...

Страница 5: ... the iW2 or use your iTunes iPad iPhone or iPod touch controls directly Press buttons to adjust volume or control volume on your AirPlay source device Look for the AirPlay logo to select your speaker Launch iTunes or use your iPad iPhone iPad touch Verify iW2 and AirPlay source device is on sameWi Fi network Note for AirPlay streaming iPad iPhone and iPod touch support point to point audio streami...

Страница 6: ...FF Press hold Power Button 3 seconds a second time to power the iW2 speaker OFF conserve energy and reset the unit Note If the iW2 is in the Master Power OFF state the iW2 will not support iPad iPod iPhone charging remote control commands AirPlay network setup nor firmware updates Powering your iW2 speaker ON Just like your computer it is sometimes necessary to reset the iW2 speaker to make sure t...

Страница 7: ...o adjust volume Standby mode Standby Mode master power is ON Press the Power button to place the iW2 speaker in standby mode and stop audio playback The iW2 speaker has a backlit control interface for power mode volume and music controls Controls will be lit according to the status of the iW2 speaker and the selected mode Note Music transport controls will flash once to signal a proper press Top p...

Страница 8: ...rPlay Please verify the following steps before attempting to connect your iW2 speaker to aWi Fi network To enjoy AirPlay wireless audio you must have the following iTunes 10 1 or later on a Mac or PC iPad iPhone or iPod touch with iOS 4 2 or later A functioning home network withWi Fi Download the latest software updates for iTunes and your iOS device to ensure that you are able to enjoy the latest...

Страница 9: ...lay wireless streaming your AirPlay source devices must be connected to the sameWi Fi network to which your iW2 speaker is connected Option A Connecting with your iPod touch iPhone or iPad Recommended Problem Reset the iW2 Speaker Unplug reconnect the AC power cable from back of the iW2 speaker Press hold power button 3 seconds Repeat iW2 Network Setup process if necessary SeeTroubleshooting on pa...

Страница 10: ... to a network may take up to 120 seconds If network connection is unsuccessful reset the unit or disconnect your iOS device and reconnect and repeat the above steps Success 1 Verify that the Network Status LED is green to confirm if the iW2 is successfully connected to a network 2 Disconnect from iHome Setup from yourWi Fi network setting and connect your Mac PC to the same network you connected t...

Страница 11: ...n the iW2 or iW2 remote in iPod mode will control your iPod music Note Use Local iPod Audio mode for both iPod and Aux in audio playback Connect your iOS device to the sameWi Fi network as iW2 Go to Settings Wi Fi on your iOS device Tap on iPod Music app look for the AirPlay button next to the iPod music transport controls Tap on the AirPlay icon and choose iW2 from the list of speakers If the iW2...

Страница 12: ...can for firmware file local to the USB device If a valid firmware file is found iW2 firmware will update If no valid firmware is found reset the iW2 reload the proper file on USB stick and attempt firmware update again Note You will need to reconnect the iW2 speaker to your home network after a firmware update During Firmware Update When firmware is being updated all top panel controls icons will ...

Страница 13: ...r for 3 seconds Repeat iW2 Network Setup process if necessary 1 2 3 4 5 6 7 8 9 I want to find the iW2 s MAC address Turn on iW2 press and hold network setup button for 4 seconds and wait for about 60 seconds From your computer connect to the network named iHome Setup On a Mac open the Terminal application On a PC click Start Run type cmd and click OK When the prompt appears type arp a and press E...

Страница 14: ...ork Verify that your Wi Fi network is functioning and Wi Fi certified This device is only compatible with Wi Fi certified routers Move the iW2 closer to your network access point the Wi Fi signal is weak or there are overlapping Wi Fi signals or the iW2 is out of range of your Wi Fi network Enable SSID broadcast un hide network on the Wi Fi router Once you have success fully connected the iW2 spea...

Страница 15: ...irPlay compatible device with an iPod USB sync cable Problems using the iHome Connect app I ve selected the iW2 speaker as my AirPlay audio source but I do not hear any music Verify that the volume is not muted or set to 0 Verify that there is not another iTunes library or iOS device connected to the iW2 speaker Try restarting iTunes or your iOS device Try restarting your iW2 by pressing and holdi...

Страница 16: ... or USB port on the iW2 Reset your iPhone iPod Please see the user manual or the Apple web site for details Typically holding the sleep button and the home button on a newer iPad iPhone or iPod will reset it Upgrade the software on your iPad iPhone or iPod to the latest version by connecting it to a computer with iTunes installed and checking through iTunes that your unit has the most recent softw...

Страница 17: ...ith included USB sync cable The USB connector works with iPod touch 1st 2nd 3rd and 4th generation iPod nano 2nd 3rd 4th 5th and 6th generation iPhone 4 iPhone 3GS iPhone 3G iPad 2 and iPad Can I stream audio wirelessly to the iW2 without a network connection No the iW2 and AirPlay audio source must be connected to the sameWi Fi network via a router or hub Can I stream video wirelessly to iW2 No o...

Страница 18: ...tion Exposure Statement FCC ID EMOiW2 IC 986B iW2 This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This transmitter must not be co located or operating in conjunction with any other antenna or transmitter This Device complies with RSS 210 of the IC Rules Operation is subject to the following two conditions 1 This device may not cause interfere...

Страница 19: ...of 1Year from the date of original purchase Should this product fail to function in a satisfactory manner it is best to first return it to the store where it was originally purchased Should this fail to resolve the matter and service still be required by reason of any defect or malfunction during the warranty period SDI Technologies will repair or at its discretion replace this product without cha...

Страница 20: ...www ihomeaudio com ...

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