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FDX-S Series User Guide
112
12
Troubleshooting
This chapter provides recommendations in case difficulties are encountered during FDX-S setup and
operation.
In case the FDX-S does not work correctly, please check the following items first.
・
Are the FDX-S and all devices connected to power and powered on?
・
Are signal cables connected correctly?
・
Are there any loose or partially mated connections?
・
Are the interconnecting cables specified correctly to support adequate bandwidth?
・
For 4K format, is an 18 Gbps high-speed cable used?
・
Are specifications of connected devices matched to each other?
・
Are configuration settings for the connected devices correct?
・
Is there any nearby equipment that may cause electrical noise/RF interference?
If the problem persists, review the following section for guidelines and recommendations. Refer to the
manuals of connected devices as well, since they may possibly be the cause of the problem.
Problem
Cause/Check item/Solution
Page
● Video output
Video is not being
output.
[1]
Is the EDID resolution setting of this device set to the input
resolution supported by the sink device?
・
Vertical sync frequency: For TV output resolutions (480i to
4K), video of 59.94 Hz or 60Hz may not be output.
・
PC output resolutions (VGA to 4K) may not be output to
LCD TVs and plasma TVs.
[2]
Are signals output from the source device?
If the input resolution is displayed in
“INPUT STATUS 1”,
check [3] to [8]; if
“No Signal” is displayed, check [9] to [11].
[3]
Check the presence of HDCP. Check the input signal and
stream type in
“INPUT STATUS 2”.
H, D : Signal protected by HDCP 1.4.
T, t
: Signal protected by HDCP 2.2.
h, d, s : The signal is not protected.
[4] Check if the sink device support HDCP in
“SINK DEVICE
EDID 2
”.
If it does not match the result of [3], video is not displayed.
Check the every sink device connector.
[OFF] or [- - -]
: Sink device’s resolution may not be
supported. Check the specification of the sink device.
Some HDMI/DVI devices check if the connected device is
HDCP compliant and determines whether to output HDCP
signal or not. Since the FDX-S is HDCP compliant,
the FDX-S may not output video if connected to a sink device
that does not support HDCP. In such a case, disable the
HDCP input from the source device.