15
To Replace the 3 V DC, 48 mAh Button Cell Battery
This battery is used to monitor the clock on the analyzer.
1. Power off and unplug the analyzer.
2. Open the battery compartment on the back of the analyzer by
pressing down on the latch on the top of the door. The button cell
battery is located on the inside of the battery compartment door.
3. Remove the button cell battery holder from the analyzer.
4. Remove the button cell battery from the holder.
5. Insert a new button cell battery in the holder, ensuring the negative
side of the battery is facing the window of the holder.
6. Replace the button cell battery holder so that the positive side is
facing the battery compartment door.
7. Close the battery compartment.
Troubleshooting
Having trouble with the SNAP Pro* Analyzer? First, ensure your software is up to date—
SNAP Pro upgrades include many behind-the-scenes improvements. We also recommend
rebooting the analyzer weekly. If your software is up to date and rebooting did not resolve
your issue, consult this section for more information.
The connection to the IDEXX VetLab Station isn’t working properly
You can troubleshoot this issue by looking at the icons on the analyzer:
• If the lost connection icon
appears, the analyzer has lost connection to the IDEXX
VetLab* Station. To resolve the issue, reboot the analyzer.
• If the Ethernet icon is red
, the analyzer has lost connection to the router. To resolve,
ensure both ends of the Ethernet cable are connected.
• If the wireless icon is red
, the analyzer cannot detect a Wi-Fi signal from the router. To
resolve, move the analyzer closer to the IDEXX VetLab Station to reestablish connection to
the router.
The analyzer failed to read the bar code on the SNAP test
This error can be caused by:
• Handwriting on the surface of the SNAP* test.
• Sample contaminating the surface of the SNAP test.
3, 6
4, 5
Maintenance and Troubleshooting
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