iDect Boomerang Plus, Руководство пользователя

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57
13 TROUBLESHOOTING
ALWAYS check that:
• You have followed all the steps listed in the user guide to install and
set up your telephone.
• All connectors are securely inserted into their sockets.
• Mains power for the base unit is switched on at the socket.
• The handset’s batteries are correctly and securely installed and are
sufficiently charged.
Everyday use
“I cannot make or answer calls”
• If the handset’s display is blank, it may have been switched off.
Press and hold
O
on the handset to switch it back on.
• Check that the base unit’s mains power adapter is plugged in and
power is switched on. The base unit needs mains power for normal
operation of the phone – not just for charging the handset batteries.
• Make sure that you are using the telephone line cable supplied with
your phone. Other telephone line cables might not work.
• Move the handset closer to the base unit.
• Check the Battery Level symbol on the display. If it is low, put the
handset back on the base unit or charging pod to recharge the
batteries.
• Switch off the power at the mains socket, wait for a short while and
then switch it back on. This may solve the problem.
“I cannot make calls”
• If the handset display shows KEYS LOCKED , press and hold
*
to
unlock it before you make a call.
• If the handset displays LINE IN USE, the line is already being used by
either the answering machine, another handset or another
telephone.
“When I press on the keys, nothing happens”
• Make sure that the batteries are fitted in your handset. If the
Battery Level symbol on the display shows ‘low’, put your handset
back on the base unit or charging pod to charge.
“When I key in a number, it appears on the display, but I cannot make
an external call”
• Try a different position for the base unit – somewhere higher if
possible or further away from other electrical equipment.
“The phone does not ring”
• Check that the base unit’s mains power adapter is plugged in and
power is switched on.
• The base unit needs mains power for normal operation of the phone
– not just for charging the batteries.
• Make sure that you are using the telephone line cable that was
supplied with your phone.
• Make sure that the ringer volume settings are not set to off. Increase
the ringer volume settings.
(See
Set the Ring Volume.
)
“My call was cut off when I went out of range. Now I can’t use my
handset.”
• Move the handset closer to the base unit before you try to make a
call again.
“There is interference and noise on the line”
• Move the handset closer to the base unit, or to a different position.
• Try moving the base unit away from other electrical equipment,
such as a television or a computer.
• You’ll get the best reception if you place the base unit as high as
possible. For example, in a two-floor building, the first-floor landing
is an ideal place.
“I hear ‘beeps’ from my handset while I’m on a call”
• You may be moving out of range of the base unit. Move closer or
your call may be cut off.
• Check the Battery Level symbol on the display. If it’s low, recharge
the batteries.
“The Caller Display feature isn’t working”
• You need to subscribe to the Caller Line Identification service from
your network service provider.
• The caller may have withheld their number by dialing 141. Or they
may be calling from a network that does not transmit the caller’s
number (e.g. if they are making international calls.)
“When I try to make a call, I hear busy tone”
• If you’re using a multi-handset system, check whether another
handset is already on a call.
“The volume in the earpiece is low when I’m on a call”
• Make sure you’re holding the earpiece correctly over your ear.
• Adjust the volume using
+
on the handset.
“I cannot store a phonebook entry”
• The maximum number of 200 phonebook entries on your handset
has been reached. You must delete existing entries to make space
for new ones.
Intercom and transfer
“I can’t transfer a call”
• Make sure that the other handset is in range of the base unit.
• Make sure that you have entered the correct number for the other
handset.
Batteries
“The handset’s battery cells are running low within an hour or two”
• Before you first use the handset, you must leave it to charge on the
base unit or charging pod for at least 15 hours.
• You may need to replace the batteries.
• Check the connection between the base unit and the mains power
socket.
“I try to recharge the batteries but I still get a warning that they are
low”
• You need to replace the batteries. Dispose of used batteries safely –
do not burn, immerse them in water, disassemble, or puncture the
batteries.
• Do not use non-rechargeable batteries in your handset – they may
explode, causing damage.
Registration
“I am not able to register another handset”
• The maximum number of 4 handsets has been reached. You will
need to unregister a handset in order to register a new one.
Answering Machine
“The Answering machine does not record messages”
• Make sure that the answering machine is switched on.
• Make sure that the
Answer Mode is set to RECORD MSGS.
(See
Set
Answer Mode.
)
• The memory may be full. If so, you will need to delete some
messages.
“I cannot access my answering machine remotely”
• Make sure that Remote Access is activated.
• Make sure that you have entered the correct Remote Access PIN
(same as your Master PIN).
If the fault persists...
• Disconnect all other instruments connected to the same line and try
to make a call.
• Disconnect the base unit from the telephone line and plug a
different phone into the master telephone socket. Try making a call.
If this works, the line is OK.
• If the call does not work, and you are using a two-way socket
adapter, remove it and plug a telephone directly into the socket.
• If the call now works, the adapter may be faulty.
• If you cannot make a call, the fault may be on the exchange line.
Contact the service provider.