ID TECH VP5300M User Manual
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14.
Troubleshooting
The VP5300M reader is designed to be reliable and easy to troubleshoot. The components that may
require troubleshooting include the power module (if applicable), the reader, and the serial cable.
If you are unable to resolve the problem, please contact [email protected] (sending an e-
mail to this address will automatically open a support ticket).
Symptom
Possible Cause
Remedy
General Issues
Reader does not
appear to be powered
on (no LEDs are lit).
•
Reader not powered on or
incorrect voltage.
•
Improper use of internal
power supply provided by
the kiosk.
•
Check cable connections.
•
Verify that power is on and correct voltage
and current are present.
•
Make sure that the correct pins are
utilized.
•
Make sure that the power provided is
within the specified range of the reader.
•
Make sure that the correct polarity is
observed.
•
For more information, refer to the Input
Voltage under the Electrical specification
section.
•
Replace the device with a known-good
device to verify that the power supply and
wiring in the installation are sound.
Reading Cards/Phones
LED is lit, but beeper is
not audible when
card/fob presented.
•
Card/fob/phone not
properly presented.
•
RF interference.
•
Unsupported card used.
•
Wrong firmware (contact
your local support
representative).
•
Present card/fob/phone closer to the
antenna, and ensure it is parallel to the
face of the reader.
•
Verify that the card/fob/phone is
valid/current.
•
Verify that metal is not interfering with the
antenna.
•
Test with “ViVOcard Contactless Test Card”
part number 241-0015-03 Rev A.
•
Try a different card/fob.
•
Check to see if card/fob is damaged.
•
Verify that correct firmware is loaded on
reader (local support representative only).
•
Power cable plug is fully inserted.
•
Replace the unit.
Some cards/fobs read,
•
Possible bad card/fob.
•
Check to see if card/fob is damaged.
