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ViVOpay Vend 3 User Guide 

16 

Troubleshooting and Maintenance 

 

 

 
 

 

1.    Press 

from the 

ViVOpay AR Diagnostics 

screen. The 

AR LCD Test 

screen is 

displayed. 

 

AR 

LCD Test

 

1 Test Character Display (not run) 
2 Test all pixels OFF (not run) 
3 Test clarity of display (not run) 

4 Set 8100 Contrast (not run) 

CANCEL(X) Exit to main menu 
Select Test with 1, 2, or 3 and: 
Press ENTER (

)  to pass test 

Press CANCEL (X) to fail test 

 

 

2.    Press 

1

. The display will fill with alpha characters on line one and numeric characters on 

line 2. 

3.    Press 

ENTER 

if the correct screen is displayed otherwise press 

CANCEL 

to fail the test. 

The AR LCD Test screen is displayed on the PC. 

4.    Press 

2

. All pixels should be turned off and the screen should be bright. 

5.    Press 

ENTER 

if the correct screen is displayed otherwise press 

CANCEL 

to fail the test. 

The AR LCD Test screen is displayed on the PC. 

6.    Press 

3

. Both lines of the display are filled with the # character. 

7.    Press 

ENTER 

if the correct screen is displayed otherwise press 

CANCEL 

to fail the test. 

The AR LCD Test screen is displayed on the PC. 

8.    Press 

4

. You can change the contrast by pressing the 7 key for more contrast or the 9 key 

for less contrast. A numeric value (20 high to 42 low) for the contrast is displayed. 

9.    To save an new contrast setting, press 

ENTER 

and press the keys as instructed by the 

prompt. 

10.  Press 

CANCEL 

to exit back to the main menu. 

 

Touch Screen Test

 

 

The Touch Screen test does not apply to the ViVOpay Vend 3, iris VRX . 

Test All 

skips this test or 

press 

CANCEL 

to abort this test. 

 

Keypad Test

 

 

This test asks you to enter each of the keys in sequence to verify that the keypad is working correctly. 
The results will be displayed on the LCD. 

 

1.    Press 

on the 

ViVOpay AR Diagnostics 

screen. The 

Keypad Test 

screen is displayed 

on the PC. 

 

Keypad Test

 

 

Press key 1 

 
 
 
 
 
 

 

2.    Press key 

1

. The screen then asks for the next key in sequence. 

3.    Continue pressing each key as requested. 

Содержание ViVOpay Vend 3

Страница 1: ...Part Number 631 0087 00 ViVOpay iris VRX User Guide Revision 1 0 ID TECH 10721 Walker Street Cypress CA 90630 United States 408 248 7001 URL http www idtechproducts com...

Страница 2: ...of this publication may be reproduced or transmitted by electronic mechanical recorded or any other method or translated into another language or language form without the express written consent of I...

Страница 3: ...3 Radio Frequency Interference 4 User Access 4 Installing the ViVOpay Vend 3 iris VRX 5 Connector and SAM Access 5 Install a SAM Card 5 Connect Data and Power 6 Connect Ethernet 8 Connect PIN Pad 9 Ex...

Страница 4: ...t Interface Tests 19 Maintenance 19 Upgrading the Firmware 20 Appendix A Specifications 21 ViVOpay Vend 3 iris VRXSpecifications 21 Lithium Battery Warning 21 Regulatory Compliance 22 FCC Part 15 Clas...

Страница 5: ...144443 MasterCard PayPass Magstripe v3 3 Visa payWave MSD v2 0 2 American Express ExpressPay v1 0 Google Wallet Discover Zip v1 0 Mifare ePurse Passthrough ViVOcard 1 and 2 ViVOpay Vend 3 also fully s...

Страница 6: ...N 140 2035 01 United Kingdom P N 140 2035 02 Australia P N 140 2035 03 This power supply is recommended and approved by ID TECH to comply with FCC rules and regulations You mayalso need the following...

Страница 7: ...must be in a location that will NOT force a customer to enter a PIN that can be viewed by a third party 2 If the ViVOpay Vend 3 iris VRX PIN pad is in view of a security camera shielding must be prov...

Страница 8: ...cy antenna The range reading distance and performance of the reader can be affected by other radio frequency emitters and proximity to metal For best performance adhere to the following guidelines Do...

Страница 9: ...t SAM 2 SAM 3 SAM 4 Install a SAM Card All ViVOpay Vend 3 iris VRX models have three SAM card slots in addition to one SoftSAM In Advanced Reader Firmware the SoftSAM is SAM 1 Consequently the physica...

Страница 10: ...Power There are connectors for Ethernet data and power and PIN pad in back of the ViVOpay Vend 3 iris VRX The connections you need to make are dependant on your specific POS configuration and applicat...

Страница 11: ...1 VBus 2 Data DM 3 Data DP 4 GND 5 GND 6 Power 12 VDC To connect data and power 1 Connect your data cable to the RS232 USB port 2 Connect the other end to the host system Refer to the pinouts given ab...

Страница 12: ...ng upon the POS application If the reader fails to power up try reseating the power connector or change to a different power outlet For more troubleshooting information see Troubleshooting on page 13...

Страница 13: ...er Guide 9 Installing the ViVOpay Vend 3 Connect PIN Pad The ViVOpay Vend 3 iris VRX supports connection to a PIN pad via an RJ11 connector To connect to a PIN pad 1 Connect the PIN pad cable to the P...

Страница 14: ...own in Figure 1 Mounting Figure 1 Mounting hole dimensions 2 Drill a 5 8 inch hole or cut an access hole large enough to pass an RJ50 connector in the center of the area inside the mounting holes 3 Po...

Страница 15: ...nd 3 3 Remove the currency acceptor or cover plate Retain the fasteners for ViVOpay Vend 3 installation Figure 2 Currency acceptor removed 4 Insert ViVOpay Vend 3 with bracket from inside the vending...

Страница 16: ...Testing the Installation After you have completed the installation and have checked for PCI conformance check that the ViVOpay Vend 3 iris VRX and the POS are communicating correctly by performing a...

Страница 17: ...at correct firmware is loaded local support representative only Verify that power is on and correct voltage and current are present Verify that power cable plug is fully inserted Replace the reader So...

Страница 18: ...Accessing the OBD Tests To connect the ViVOpay Vend 3 iris VRX to a terminal emulator 1 Connected the RS232 data cable to the ViVOpay Vend 3 as described in Connect Data and Power on page 6 2 Launch t...

Страница 19: ...r the ViVOpay AR Diagnostics all test are marked as not performed 1 Press the 0 key on the ViVOpay Vend 3 iris VRX at the ViVOpay AR Diagnostics screen The Test Results screen is displayed with the re...

Страница 20: ...Press 3 Both lines of the display are filled with the character 7 Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test The AR LCD Test screen is displayed on the PC...

Страница 21: ...yed LED Test Press Enter if all 4 LEDs are turned On and OFF press X if not 2 Press ENTER if all four LEDs flash on and off in sequence otherwise press CANCEL to indicate that the LEDs did not flash T...

Страница 22: ...ss card phone fob close to the touch screen to verify that the antenna is able to detect a contactless card The results will be displayed on the PC 1 Press 8 on the ViVOpay AR Diagnostics screen The R...

Страница 23: ...SAM3 only 4 SAM4 only Press any key to continue If the ViVOpay Vend 3 does not have an ICC contact card slot skip the first test 2 Press 0 to check the contact card reader 3 Press 1 to check all SAMs...

Страница 24: ...ve to the PC you are using for the upgrade 3 Copy the vivopay inf file to the Windows inf directory 4 Connect the USB data cable to the ViVOpay Vend 3 iris VRX and PC see Connect Data and Power on pag...

Страница 25: ...Temp 40 to 85 C 40 to 185 F Operating Humidity 0 to 85 non condensing Operating Environment Indoor only Power Voltage 7 5 45 VDC regulated 10 Consumption Lithium Battery Warning The Lithium Battery u...

Страница 26: ...TV technician for help FCC Information for User The users manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly...

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