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Contacting Technical Support
If you are experiencing problems not referenced in the Troubleshooting section, or require further
assistance, contact Technical Support at the company where you purchased this product and include the
following information:
• Host computer make and model
• Type of Operating System installed (e.g. Windows 10, macOS 10.12, etc.)
• Part number and serial number for both the Local and Remote Extender units
• Make and model of any USB device(s) attached to this extender system
• Description of the installation such as Host computer model, transmission media used and
information about the USB device(s)
• Description of the problem
