ABOUT BLOOD PRESSURE
TROUBLESHOOTING
18
19
Why does my blood
pressure fluctuate
throughout the day?
1. Individual blood pressure varies
multiple times everyday. It is also affected
by the way you tie your cuff and your
measurement position, so please take the
measurement under the same conditions.
2. If the person takes medicine, the
pressure will vary more.
3. Wait at least 3 minutes for another
measurement.
Why do I get a different
What you need to pay
This section includes a list of error messages and frequently asked
questions for problems you may encounter with your blood pressure
monitor. If the products not operating as you think it should, check here
before arranging for servicing.
blood pressure at home
attention to when you measure
compared to the hospital?
your blood pressure at home:
The blood pressure is different even
throughout the day due to weather,
emotion, exercise etc, Also, there is the
“white coat” effect, which means blood
pressure usually increases in clinical
settings.
Is the result the same if
measuring on the right
arm?
If the cuff is tied properly.
If the cuff is too tight or too loose.
If the cuff is tied on the upper arm.
If you feel anxious.
Taking 2-3 deep breaths before
beginning will be better for measuring.
Advice: Relax yourself for 4-5
minutes until you calm down.
It is ok for both arms, but there
will be some different results for
different people. We suggest you
measure the same arm every time.
Error
message
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No power
Display
will not light up.
Batteries are exhausted.
Replace with new batteries
Batteries are inserted
incorrectly.
Insert the batteries
correctly
AC adaptor is inserted
incorrectly.
Insert the AC adaptor
tightly
Low
batteries
Display is dim or
shows
Batteries are low.
Replace with new batteries
E 1 shows
Communication error
Check if the APP is on,
operate and send the data
again.
E 3 shows
The cuff is not secure.
Readjust the cuff and
relax for a moment
and then measure again.
E10 or E11
shows
The monitor detected
motion while measuring.
Movement can affect the
measurement. Relax for
a
moment and then
measure again.
E20 shows
The measurement
process does not detect
the pulse signal.
Loosen the clothing on the
arm and then measure
again
E21 shows
The treatment of the
measurement failed.
Relax for a moment and
then measure again.
EExx, shows
on
the display.
A calibration error
occurred.
Retake the measurement.
If the problem persists,
contact the retailer or our
customer service
department for further
assistance. Refer to the
warranty for contact
information and return
instructions.
