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IBM xSeries 366, Руководство по диагностике и обслуживанию

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v

   

Follow

 

the

 

suggested

 

actions

 

in

 

the

 

order

 

in

 

which

 

they

 

are

 

listed

 

in

 

the

 

Action

 

column

 

until

 

the

 

problem

 

is

 

solved.

 

v

   

See

 

Chapter

 

3,

 

“Parts

 

listing,

 

Type

 

8863,”

 

on

 

page

 

105

 

to

 

determine

 

which

 

components

 

are

 

customer

 

replaceable

 

units

 

(CRU)

 

and

 

which

 

components

 

are

 

field

 

replaceable

 

units

 

(FRU).

 

v

   

If

 

an

 

action

 

step

 

is

 

preceded

 

by

 

“(Trained

 

service

 

technician

 

only)”,

 

that

 

step

 

must

 

be

 

performed

 

only

 

by

 

a

 

trained

 

service

 

technician.

 

Error

 

code

 

Description

 

Action

 

020-xxx-005

 

Failed

 

hot-swap

 

slot

 

5

 

PCI

 

latch

 

test.

 

1.

   

(Trained

 

service

 

technician

 

only)

 

Reseat

 

the

 

PCI-X

 

switch

 

card

 

assembly.

 

2.

   

(Trained

 

service

 

technician

 

only)

 

Replace

 

the

 

PCI-X

 

switch

 

card

 

assembly.

 

020-xxx-006

 

Failed

 

hot-swap

 

slot

 

6

 

PCI

 

latch

 

test.

 

1.

   

(Trained

 

service

 

technician

 

only)

 

Reseat

 

the

 

PCI-X

 

switch

 

card

 

assembly.

 

2.

   

(Trained

 

service

 

technician

 

only)

 

Replace

 

the

 

PCI-X

 

switch

 

card

 

assembly.

 

030-265-001

 

Communication

 

Error.

 

1.

   

Update

 

the

 

microcode

 

for

 

the

 

Serial

 

Attached

 

SCSI

 

(SAS)

 

controller

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

2.

   

Update

 

the

 

BIOS

 

code

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

3.

   

Reseat

 

the

 

I/O

 

board.

 

4.

   

Replace

 

the

 

I/O

 

board.

 

030-266-001

 

Eight

 

SAS/SATA

 

Channel

 

Error.

 

1.

   

Update

 

the

 

microcode

 

for

 

the

 

Serial

 

Attached

 

SCSI

 

(SAS)

 

controller

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

2.

   

Update

 

the

 

BIOS

 

code

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

3.

   

Reseat

 

the

 

I/O

 

board.

 

4.

   

Replace

 

the

 

I/O

 

board.

 

030-267-001

 

Central

 

Management

 

Seq

 

error.

 

1.

   

Update

 

the

 

microcode

 

for

 

the

 

Serial

 

Attached

 

SCSI

 

(SAS)

 

controller

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

2.

   

Update

 

the

 

BIOS

 

code

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

3.

   

Reseat

 

the

 

I/O

 

board.

 

4.

   

Replace

 

the

 

I/O

 

board.

 

030-268-001

 

Link

 

m

 

Cntrl

 

0

 

Sequencer

 

error.

 

1.

   

Update

 

the

 

microcode

 

for

 

the

 

Serial

 

Attached

 

SCSI

 

(SAS)

 

controller

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

2.

   

Update

 

the

 

BIOS

 

code

 

(see

 

“Updating

 

the

 

firmware”

 

on

 

page

 

145).

 

3.

   

Reseat

 

the

 

I/O

 

board.

 

4.

   

Replace

 

the

 

I/O

 

board.

 

 

74

 

IBM

 

xSeries

 

366

 

Type

 

8863:

 

Problem

 

Determination

 

and

 

Service

 

Guide

Содержание xSeries 366

Страница 1: ...IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 2: ......

Страница 3: ...IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 4: ...eral information in Appendix B Notices on page 157 Tenth June October 2006 Copyright International Business Machines Corporation 2005 All rights reserved US Government Users Restricted Rights Use dupl...

Страница 5: ...iagnostic tools 13 POST 13 POST beep codes 14 Error logs 18 POST error codes 20 POST and SMI error messages 34 Checkout procedure 46 About the checkout procedure 46 Performing the checkout procedure 4...

Страница 6: ...e cover and bezel 113 Tier 1 CRU information 114 Battery 114 DVD Drive 116 Hot swap fan 116 Hot swap power supply 118 Memory module 120 Tier 2 CRU information 130 Operator information panel assembly 1...

Страница 7: ...tion 155 Getting help and information from the World Wide Web 156 Software service and support 156 Hardware service and support 156 Appendix B Notices 157 Edition notice 157 Trademarks 158 Important n...

Страница 8: ...vi IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Страница 10: ...xterior cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire...

Страница 11: ...n the off position v Never assume that power has been disconnected from a circuit Check it to make sure that it has been disconnected v If you have to work on equipment that has exposed electrical cir...

Страница 12: ...formation document For example if a caution statement begins with a number 1 translations for that caution statement appear in the Safety Information document under statement 1 Be sure to read all cau...

Страница 13: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Страница 14: ...CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could r...

Страница 15: ...ower control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove a...

Страница 16: ...levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technicia...

Страница 17: ...re the server It also contains detailed instructions for installing removing and connecting optional devices that the server supports v Rack Installation Instructions This printed document contains in...

Страница 18: ...ps guidance or advice v Important These notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to progra...

Страница 19: ...functions v Baseboard management controller v IBM EXA 32 Chipset with integrated memory and I O controller v Service processor support for Remote Supervisor Adapter II SlimLine v Light path diagnostic...

Страница 20: ...rive is in use Operator information panel This panel contains controls and LEDs The following illustration shows the controls and LEDs on the operator information panel Power control button Power on L...

Страница 21: ...olate the error v Locator LED When this LED is lit it has been lit remotely by the system administrator to aid in visually locating the server v Hard disk drive activity LED When this LED is flashing...

Страница 22: ...this LED is lit it indicates that there is an active connection on the Ethernet port USB 2 connector Connect a USB device to this connector System serial connector Connect a 9 pin serial device to th...

Страница 23: ...Ethernet 2 connector When this LED flashes it indicates that there is activity between the server and the network Gigabit Ethernet 2 connector Use this connector to connect the server to a network Gig...

Страница 24: ...tup when you connect the server to ac power Power on password J9 The default position is pins 1 and 2 Change the position of this jumper to pins 2 and 3 to bypass the power on password check Changing...

Страница 25: ...d LEDs The following illustration shows the LEDs on the memory card DIMM 1 error LED DIMM 2 error LED DIMM 3 error LED DIMM 4 error LED Light path diagnostics button Light path diagnostics button powe...

Страница 26: ...cessor 1 socket Microprocessor 2 socket Fan 4 Fan 8 Fan 3 Fan 7 Fan 6 Fan 2 Fan 5 Fan 1 Memory card 1 Memory card 2 Memory card 3 Memory card 4 Light path diagnostics button 1 1 2 2 4 4 3 3 PCI X boar...

Страница 27: ...ntion LEDs PCI power LEDs Power good LED SAS backplane connectors The following illustration shows the connectors on the SAS backplane Front of SAS backplane Back of SAS backplane SAS hard disk drive...

Страница 28: ...12 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 29: ...messages The diagnostic programs are stored in memory on the microprocessor tray These programs are the primary method of testing the major components of the server See Diagnostic programs messages an...

Страница 30: ...d service technician only that step must be performed only by a trained service technician Beep code Description Action 1 1 3 CMOS write read test failed 1 Reseat the following components a Battery b...

Страница 31: ...condary interrupt mask register failed 1 Reseat the I O board 2 Replace the I O board 2 2 2 Keyboard controller failed 1 Reseat the I O board 2 Replace the I O board 3 1 1 Timer tick interrupt failed...

Страница 32: ...at DIMMS then restart the server 2 Reseat the following components a DIMM b Memory card c Microprocessor tray 3 Replace the following components one at a time in the order shown restarting the server...

Страница 33: ...e technician only Microprocessor b Trained service technician only Optional microprocessor c Trained service technician only Microprocessor tray Repeating short beeps Keyboard error 1 Reseat the follo...

Страница 34: ...CRU and which components are field replaceable units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician No beep sym...

Страница 35: ...the BMC log through the web interface of the optional Remote Supervisor Adapter II SlimLine allows all messages to be translated The following illustration shows an example of a BMC log entry BMC Sys...

Страница 36: ...d diagnostic programs on page 70 To view the BMC log complete the following steps 1 If the server is running turn off the server and all attached devices 2 Turn on all attached devices then turn on th...

Страница 37: ...5 Replace the I O board 151 Real time clock error 1 Reseat the following components a Battery b I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the serv...

Страница 38: ...sword damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the following components a Battery b I O board 3 Replace the components listed i...

Страница 39: ...ee Memory module on page 120 3 Reseat the DIMM 4 Replace the DIMM 301 Keyboard or keyboard controller error 1 If you have installed a USB keyboard run the Configuration Setup Utility program and enabl...

Страница 40: ...tray b I O board c PCI or PCI X adapter 5 Trained service technician only Replace the microprocessor tray 1602 Systems management adapter communication error 1 Make sure that the Remote Supervisor Ad...

Страница 41: ...nd adjust the adapter settings 2 Remove each adapter one at a time restarting the server each time until the problem is isolated 1962 A drive does not contain a valid boot sector 1 Make sure that a bo...

Страница 42: ...ng components one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor b Trained service technician only Microprocessor tray 00019501 Processor...

Страница 43: ...rting the server each time a VRM 3 b Trained service technician only Microprocessor 3 c Trained service technician only Microprocessor tray 00019504 Processor 4 is not functioning check VRM and proces...

Страница 44: ...Trained service technician only Microprocessor 2 b Trained service technician only Microprocessor tray 00019703 Processor 3 failed BIST 1 Reseat the following components a Trained service technician...

Страница 45: ...comes with the adapter 00180200 No more I O space is available for a PCI adapter 1 If the error code indicates a particular PCI or PCI X slot or device remove that device 2 If the error continues rese...

Страница 46: ...above restarting the server each time 00180700 00180800 General PCI error 1 Make sure that no devices have been disabled in the Configuration Setup Utility program 2 Reseat the following components a...

Страница 47: ...ata for processor 1 1 Make sure that all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 147 2 Update the BIOS code again see Updating the firmware on pag...

Страница 48: ...hat all microprocessors have the same cache size see Configuration Setup Utility menu choices on page 147 2 Update the BIOS code again see Updating the firmware on page 145 3 Trained service technicia...

Страница 49: ...e the same cache size see Configuration Setup Utility menu choices on page 147 I9990301 Fixed disk sector error 1 Reseat the following components a Hard disk drive b SAS hard disk drive backplane c I...

Страница 50: ...sure that all microprocessors have the same part number 3 Trained service technician only Replace the microprocessor POST reporting Processor Event Unable to apply microcode patch update Chassis Numbe...

Страница 51: ...ber X Memory Card Y Memory DIMM Z 1 Reseat the DIMM 2 If the DIMM was disabled by the user run the Configuration Setup Utility program and enable the DIMM 3 Replace the DIMM 4 If the DIMM was disabled...

Страница 52: ...complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Signaled target abort on PCI primary Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend...

Страница 53: ...xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board Uncorrectable ECC error...

Страница 54: ...complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge secondary Slave signaled parity error Chassis X Slot Y Bus Z Dev...

Страница 55: ...he message remains 1 If the slot number is greater than 0 complete the following steps a Reseat the adapter b Replace the adapter 2 If the slot number is 0 replace the PCI board PCI PCI bridge seconda...

Страница 56: ...CI board PERR Received by PCI Bridge on a PCIX split completion Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the follow...

Страница 57: ...umber is 0 replace the PCI board Internal error on PCIX split completion Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete t...

Страница 58: ...s 0 replace the PCI board PCI Bus timeout Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat the...

Страница 59: ...slot number is 0 replace the PCI board Unexpected PCIX split completion received Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 c...

Страница 60: ...I board PCIX Discontiguous byte enable error Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following steps a Reseat...

Страница 61: ...replace the PCI board PCI Secondary Status Register Dump Chassis X Slot Y Bus Z Dev ID 0xSSSS Vend ID 0xTTTT Status 0xUUUU DevFun 0xVV 1 If the slot number is greater than 0 complete the following st...

Страница 62: ...orage unit or the storage adapter that is attached to the storage unit The failing server might be part of a cluster if any of the following conditions is true You have identified the failing server a...

Страница 63: ...event log after you resolve all conditions This will turn off the information LED and LOG LED if all conditions are resolved Trained service technicians only Checkpoint codes Checkpoint codes give the...

Страница 64: ...recognized 1 Make sure that v The IDE channel to which the CD or DVD drive is attached primary or secondary is enabled in the Configuration Setup Utility program v All cables and jumpers are installe...

Страница 65: ...ive diagnostic test again If the remaining drives are recognized replace the drive that you removed with a new one The server stops responding during the hard disk drive diagnostic test Remove the har...

Страница 66: ...e keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed in step 3 one at a time...

Страница 67: ...ely connected and the keyboard and mouse cables are not reversed v The server and the monitor are turned on 3 Reseat the following components a Keyboard b I O board 4 Replace the components listed in...

Страница 68: ...installed the correct type of memory v All banks of memory are enabled The server might have automatically disabled a memory bank when it detected a problem or a memory bank might have been manually d...

Страница 69: ...ned service technicians only If there is no indication of which microprocessor has failed isolate the error by testing with one microprocessor at a time 6 Replace the following components one at a tim...

Страница 70: ...ar of the server thus bypassing the KVM switch 2 Make sure that v The server is powered on If there is no power to the server see Power problems on page 57 v The monitor cables are connected correctly...

Страница 71: ...lling or distorted 1 If the monitor self tests show the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluoresce...

Страница 72: ...ust update the configuration 2 Reseat the device that you just installed 3 Replace the device that you just installed An IBM optional device that used to work does not work now 1 Make sure that all of...

Страница 73: ...see I O board internal connectors and jumpers on page 8 if the server turns on reseat the operator information panel If the problem persists replace the operator information panel 2 Make sure that th...

Страница 74: ...ort problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 8863 on page 105 to determine whic...

Страница 75: ...erverGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the server supports the...

Страница 76: ...agnostics Light path diagnostics provides a path that you can follow to help you identify the source of an error The server must be connected to a power source for the LEDs inside the server to be lit...

Страница 77: ...ou resolve all conditions This will turn off the information LED and LOG LED if all conditions are resolved v If the system error LED is lit it indicates that an error has occurred go to step 2 The fo...

Страница 78: ...e microprocessor tray Microprocessor 4 VRM connector Microprocessor 3 VRM connector Microprocessor card error LED Microprocessor 4 socket Microprocessor 3 socket Microprocessor 3 error LED VRM 3 error...

Страница 79: ...t power to power the system The NON RED and LOG LEDs might also be lit 1 Add an optional power supply if only one power supply is installed 2 Use 220 VAC input power 3 Reseat the following components...

Страница 80: ...tray 4 Replace the following components one at a time in the order shown restarting the server each time a Trained service technician only Failing microprocessor b Trained service technician only Micr...

Страница 81: ...e enabling the memory each time a Memory card b DIMM c Trained service technician only Microprocessor tray NMI A hardware error has been reported to the operating system Note The PCI or MEM LED might...

Страница 82: ...error log see Error logs on page 18 2 Reseat the following components a RAID adapter b Hard disk drives c I O board 3 Replace the components listed in step 2 one at a time in the order shown restartin...

Страница 83: ...cian only Replace the PCI X board assembly CPU BRD The microprocessor tray has failed 1 Reseat the microprocessor tray 2 Trained service technician only Replace the microprocessor tray I O BRD The I O...

Страница 84: ...the memory card v One power supply v Power backplane v Power cord v I O board v PCI X board assembly A C D C Power supply 1 PS1 DC power LED green AC power LED green AC DC 68 IBM xSeries 366 Type 8863...

Страница 85: ...2 Isolate by removing one power supply at a time 3 Trained service technician only Replace the power backplane Lit Lit Flashing System power on problem 1 View the system error log see Error logs on p...

Страница 86: ...cause of the first message or error code The other messages and error codes usually will not occur the next time you run the test For help with the diagnostic programs press F1 You also can press F1 f...

Страница 87: ...ty from the top of the screen and then select View Test Log The test log data is maintained only while you are running the diagnostic programs When you exit from the diagnostic programs the test log i...

Страница 88: ...the memory in the Configuration Setup Utility program See Memory problems on page 52 3 Reinstall and if necessary update the BIOS code on the server then rerun the test see Updating the firmware on pa...

Страница 89: ...un the test again 2 Remove all USB devices and run the test again 3 Reseat the I O board 4 Replace the I O board 020 xxx 000 Failed PCI Interface test 1 Reseat the following components a Trained servi...

Страница 90: ...cation Error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on page 145 2 Update the BIOS code see Updating the firmware on page 145 3 Reseat the I O boar...

Страница 91: ...ng the firmware on page 145 3 Reseat the I O board 4 Replace the I O board 030 271 001 SRAM access error 1 Update the microcode for the Serial Attached SCSI SAS controller see Updating the firmware on...

Страница 92: ...tarting the server each time 035 253 0nn ServeRAID controller 0nn initialization failure 0nn the controller number 1 The ServeRAID controller might not be configured correctly See the ServeRAID Hardwa...

Страница 93: ...5 268 0nn Adapter NVSRAM test error 1 Update the RAID controller firmware see Updating the firmware on page 145 2 Reseat and if necessary replace the RAID controller 035 269 0nn Adapter Cache test err...

Страница 94: ...y replace the RAID controller 035 280 001 Adapter Drive test error Replace the attached drive 035 281 001 Adapter Drive error Replace the attached drive 035 282 001 Adapter Parameters set error 1 Upda...

Страница 95: ...ts one at a time in the order shown restarting the server each time a Trained service technician only Microprocessor nn b Trained service technician only Microprocessor tray 155 xxx xxx Failed Active...

Страница 96: ...y Run the test again 1 Update the firmware BIOS service processor and diagnostics see Updating the firmware on page 145 2 Run the diagnostic test again 3 Correct other error conditions including faile...

Страница 97: ...nly Microprocessor tray 166 201 002 ISMP indicates I2C errors on bus I Reseat and if necessary replace the I O board 166 201 003 ISMP indicates I2C errors on bus C 1 Reseat the following components a...

Страница 98: ...g components one at a time in the order shown restarting the server each time a Memory card b I O board c Trained service technician only Microprocessor tray 166 201 008 ISMP indicates I2C errors on b...

Страница 99: ...failed tests xxx where xxx flash ROM or RAM 1 Disconnect all server and option power cords from the server wait 30 seconds reconnect the power cords and retry 2 Update the BIOS code BMC service proces...

Страница 100: ...y Operator information panel b I O board c Trained service technician only Microprocessor tray 180 xxx 002 Failed diagnostics LED panel test 1 Reseat the following components a Trained service technic...

Страница 101: ...supply b Trained service technician only Power supply structure c I O board 2 Replace the components listed in step 1 one at a time in the order shown restarting the server each time 180 xxx 008 Faile...

Страница 102: ...physical mode Microprocessor 00 01 02 03 1 04 05 06 07 2 10 11 12 13 3 14 15 16 17 4 APIC ID logical mode Microprocessor 00 01 02 03 1 24 25 26 27 2 10 11 12 13 3 34 35 36 37 4 1 Reseat the following...

Страница 103: ...ed the fixed disk number refers to the RAID logical array Reseat and if necessary replace hard disk drive 3 217 xxx 003 Failed BIOS fixed disk test Note If RAID is configured the fixed disk number ref...

Страница 104: ...s between the loopback plug and the Ethernet connector Recovering from a BIOS update failure If the BIOS code in the server has become damaged such as from a power failure during an update your server...

Страница 105: ...ted 12 When the update is completed turn off the server 13 Remove ac power from the server 14 Move the J14 jumper back to pins 1 and 2 to return to startup from the primary page 15 Wait 30 seconds the...

Страница 106: ...1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service technician only Replace the PCI X board 1 8V Calgary 1 HSSIB Power Good Fault 1 Reseat the I O board 2 Reseat the microproces...

Страница 107: ...nician only Replace the PCI X board 5V Power Good Fault Disconnect the monitor and all USB devices from the server then 1 Reseat the I O board 2 Reseat the microprocessor tray 3 Trained service techni...

Страница 108: ...tarting the server each time a Memory cards 1 and 2 b Trained service technician only Power backplane c Trained service technician only Microprocessor tray 12V Planar Fault 1 Reseat the microprocessor...

Страница 109: ...seat the microprocessor heat sink CPU non recoverable over temperature fault 1 Make sure that the fans have good airflow and are not obstructed 2 Trained service technician only Reseat the microproces...

Страница 110: ...erver Hostname set to value by user USERID Information only Hot plug card is not plugged in 1 Make sure that the PCI or PCI X cables are correctly connected 2 Reseat the failing hot plug cable or adap...

Страница 111: ...ble the loader watchdog 4 Check the integrity of the installed operating system 5 Reinstall the operating system with the applicable device drivers Machine check asserted SPINT North Bridge Informatio...

Страница 112: ...Super I O board 3 Replace the PCI X board Machine check asserted for Card or Link SPINT System PCI X Card Super I O Card RAID Card 1 Reseat the Super I O board and ServeRAID 8i adapter if installed 2...

Страница 113: ...l the operating system with applicable device drivers PCI X Card Power Good Fault 1 Reseat the Remote Supervisor Adapter II SlimLine if present 2 Reseat the I O board 3 Replace the I O board 4 Trained...

Страница 114: ...ower backplane 3 Replace the components listed in step 2 one at a time in the order shown restarting the server each time Power Supply X Removed 1 Reseat power supply X 2 Replace power supply X 3 Repl...

Страница 115: ...See Memory problems on page 52 1 Microprocessors 2 DIMMs 3 Memory card 4 Microprocessor tray 5 I O board assembly SCSI 1 8V Power Good Fault 1 Reseat the I O board 2 Replace the I O board Single fan...

Страница 116: ...1 Reseat the memory adapter and DIMMs 2 Replace the memory System Running Nonredundant Power 1 Install another power supply if possible and make sure that the ac power cords are correctly connected 2...

Страница 117: ...ems can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an ov...

Страница 118: ...EDs on the rear panel of the server These LEDs indicate whether there is a problem with the connector cable or hub The Ethernet link status LED is lit when the Ethernet controller receives a link puls...

Страница 119: ...connector pins for bent or damaged interface pins Replace all memory cards that have damaged pins and ensure that the card is completely latched into place Check the LEDs on all the power supplies se...

Страница 120: ...Where Is the failure repeatable Has the current server configuration ever worked What changes if any were made before it failed Is this the original reported failure or has this failure been reported...

Страница 121: ...rts listing on the Web complete the following steps 1 Go to http www ibm com support 2 Under Search technical support type 8863 and click Search 3 Under Document type select Parts information and clic...

Страница 122: ...P media all models 39M2697 10 CD drive 8 24X primary all models 26K5413 10 CD drive 8 24X alternate all models 39M3541 10 CD drive 8 24X alternate all models 26K5397 10 CD drive 8 24X alternate all mo...

Страница 123: ...Rx 2Rx 41Y3166 26 Basilisk P4 I O board models 1Rx 3Rx 4Rx 1Sx 2Sx 3Sx 4Sx 41Y3152 AC inlet connector cover all models 26K8941 Alcohol wipe see Alcohol wipes on page 108 varies Battery 3 0 volt all mo...

Страница 124: ...758 Hong Kong 41Y8759 India 41Y8760 Singapore Power cords For your safety IBM provides a power cord with a grounded attachment plug to use with this IBM product To avoid electrical shock always use th...

Страница 125: ...d Portugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahit...

Страница 126: ...ze Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Nether...

Страница 127: ...ave to lift a heavy object observe the following precautions Make sure that you can stand safely without slipping Distribute the weight of the object equally between your feet Use a slow lifting force...

Страница 128: ...he server with the power on Attention Static electricity that is released to internal server components when the server is powered on might cause the server to halt which could result in the loss of d...

Страница 129: ...e If it is necessary to set down the device put it back into its static protective package Do not place the device on the server cover or on a metal surface v Take additional care when handling device...

Страница 130: ...the U S and Canada call your IBM reseller or IBM marketing representative v After you replace the battery you must reconfigure the system and reset the system date and time v To avoid possible danger...

Страница 131: ...y clip holds the battery securely 7 Reconnect the 2 SAS signal cables to the I O board 8 Reinstall the server cover 9 Reconnect the external cables then reconnect the power cords and turn on the perip...

Страница 132: ...following steps 1 Slide the DVD drive into the server to engage the drive 2 Replace the top cover and bezel 3 Reconnect the external cables and power cords Hot swap fan The server comes with 80 mm hot...

Страница 133: ...rap or other grounding system when working inside the server with the power on 2 Remove the top cover see Removing the cover and bezel on page 113 Attention To ensure proper system cooling do not leav...

Страница 134: ...lowing label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a...

Страница 135: ...ver and bezel on page 113 Attention To ensure proper system cooling do not leave the top cover off the server for more than 2 minutes 3 Disconnect the power cord from the connector on the back of the...

Страница 136: ...ory card be sure to install them in pairs All the DIMM pairs on each memory card must be the same size and type v You do not have to save new configuration information to the BIOS when installing or r...

Страница 137: ...s detected light path diagnostics will light the system error LED on the front of the server indicating that there is a problem and guide you to the defective DIMM When this occurs first identify the...

Страница 138: ...DIMM with the least number of reported memory errors through Memory scrubbing which is enabled with memory mirroring If memory scrubbing determines that a DIMM is damaged beyond use read and write op...

Страница 139: ...acing up c Install memory DIMMs in the memory card see Installing memory modules on page 124 5 Remove the memory card from the server a Make sure that the retention levers on the edge of the memory ca...

Страница 140: ...memory card so that the connector aligns with the connector on the microprocessor board b Insert the memory card into the memory card connector c Press the memory card into the connector and close the...

Страница 141: ...rs facing up Attention To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector 6 Touch th...

Страница 142: ...to the connector and close the retention levers 12 Reconnect external cables and power cords Hot swapping a memory module To hot swap memory modules complete the following steps 1 Read the safety info...

Страница 143: ...To avoid breaking the DIMM retaining clips or damaging the DIMM connectors open and close the clips gently 5 Open the retaining clip on each end of the DIMM connector and remove the DIMM or DIMMs to...

Страница 144: ...y cards complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 112 Attention Static electricity that is released to internal s...

Страница 145: ...s the other end into the connector The retaining clips snap into the locked position when the DIMM is seated in the connector If there is a gap between the DIMM and the retaining clips the DIMM has no...

Страница 146: ...Press the blue release button above the front panel assembly and pull the assembly out of the server approximately one inch 25 mm 6 Press the blue release lever on the operator information panel assem...

Страница 147: ...onnectors and jumpers on page 8 for the location and description of each jumper block Replacing the I O board To remove the I O board complete the following steps A C D C 1 Read the safety information...

Страница 148: ...es on page 112 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables necessary to replace the device 3 Remove the top cover 4 Lift the latch mechanism 5 R...

Страница 149: ...bles and power cords Power supply structure To remove the power supply structure complete the following steps Latches Handle Alignment tabs Alignment pins 1 Read the safety information that begins on...

Страница 150: ...he structure is firmly seated in the chassis 2 Push the two blue latches of the power supply structure toward the rear of the server until they lock the structure into position 3 Replace the power sup...

Страница 151: ...bly complete the following steps Release button 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 112 2 Turn off the server and peripheral devices and...

Страница 152: ...e server v Install an IBM xSeries Dual Core X3 Upgrade Option kit to enable the server to support dual core microprocessors Important The following minimum code levels must be installed for the server...

Страница 153: ...ing a memory card on page 123 6 Lift the microprocessor tray release latch 7 Open the microprocessor tray levers Attention The microprocessor tray is heavy Pull the tray partially out of the server an...

Страница 154: ...sink that was previously removed go to Thermal grease on page 139 for instructions on replacing the contaminated or missing thermal grease then return here and continue step 6 6 If necessary remove th...

Страница 155: ...sink complete the following steps 1 Place the heat sink on a clean work surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease fr...

Страница 156: ...static protective surface Note You might find it helpful to note where each adapter is installed before removing the adapters 7 Disconnect the PCI X switch card cable from the PCI X board see PCI X sw...

Страница 157: ...switch card cable to the connector on the PCI X board 9 Install the PCI X adapter guide and the adapter dividers 10 Install the I O board 11 Install the power supplies and the power structure assembl...

Страница 158: ...nnect the external cables and power cords Power backplane Complete the following steps to remove a power backplane 1 Read the safety information that begins on page vii and Handling static sensitive d...

Страница 159: ...r backplane in the server and secure the power backplane with screws 2 Install the power supply structure and the power supplies 3 Slide the microprocessor tray in the server and close the microproces...

Страница 160: ...144 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 161: ...CD image v BIOS code and the diagnostics programs are stored in ROM on the microprocessor board v BMC firmware is stored in ROM on the baseboard management controller on the microprocessor board v Eth...

Страница 162: ...rdware configuration programs f Start the operating system installation You will need your operating system CD Using the Configuration Setup Utility program Use the Configuration Setup Utility program...

Страница 163: ...tem Card Data Select this choice to view vital product data VPD for some server components v Devices and I O Ports Select this choice to view or change assignments for devices and input output I O por...

Страница 164: ...he server has Wake on LAN hardware and software and the operating system supports Wake on LAN functions you can specify a startup sequence for the Wake on LAN functions If you enable the boot fail cou...

Страница 165: ...s the default setting Reboot System on NMI If you enable this option the server automatically restarts 60 seconds after the service processor issues a nonmaskable interrupt NMI to the server If you di...

Страница 166: ...complete the system startup A system administrator who types the administrator password has access to the full Configuration Setup Utility menu the system administrator can give the user authority to...

Страница 167: ...ess to the full Configuration Setup Utility menu You can use any combination of up to seven characters A Z a z and 0 9 for the password The Administrator Password choice is on the Configuration Setup...

Страница 168: ...lity which enables simultaneous transmission and reception of data on the network If the Ethernet ports in the server support auto negotiation the controller detects the data transfer rate 10BASE T 10...

Страница 169: ...d disk drives to operate as logical drives in a disk array The controller comes with a CD containing the ServeRAID Manager program and the ServeRAID Mini Configuration program which you can use to con...

Страница 170: ...154 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 171: ...roblems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The informati...

Страница 172: ...ances For information about which products are supported by Support Line in your country or region see http www ibm com services sl products For more information about Support Line and other IBM servi...

Страница 173: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Страница 174: ...States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks of Sun Microsystems...

Страница 175: ...ling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require specia...

Страница 176: ...of these batteries contact IBM at 1 800 426 4333 Have the IBM part number listed on the battery available prior to your call In the Netherlands the following applies For Taiwan Please recycle batterie...

Страница 177: ...yboard 6 mouse 6 power supply 6 SP Ethernet 10 100 6 SP serial 6 system serial 6 USB 1 6 USB 2 6 USB front 4 video 6 connectors 6 cover removing 113 CPU BRD LED 67 CPU LED 64 CRUs replacing DVD drive...

Страница 178: ...ing 145 front USB connector 4 front panel assembly replacing 135 FRUs replacing front panel assembly 135 microprocessor 136 microprocessor board assembly 136 PCI X board assembly 140 PCI X switch card...

Страница 179: ...ing enable 122 memory problems 52 Memory ProteXion 123 Memory scrubbing 122 messages diagnostic 69 service processor 89 microprocessor 3 order of installation 136 problems 53 microprocessor board asse...

Страница 180: ...wer supply structure 133 SAS backplane 134 reset button 60 S SAS activity LED 5 SAS backplane replacing 134 SAS SATA Configuration Utility program 152 SCSI SAS error messages 101 serial connector 6 se...

Страница 181: ...V video connector 6 VRM LED 64 W Web site 1 weight 3 World Wide Web 1 Index 165...

Страница 182: ...166 IBM xSeries 366 Type 8863 Problem Determination and Service Guide...

Страница 183: ......

Страница 184: ...Part Number 31R1508 Printed in USA 1P P N 31R1508...

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