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IBM xSeries 235, Техническое обслуживание и устранение неисправностей

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Note:

See “System” on page 156 to determine which components should be replaced by a field service technician.

Error code/symptom

FRU/action

264-XXX-0NN

(Failed tape drive test)

1.

Tape cartridge, if user executed the Read/Write Tape Drive test
(failure code of XXX = 256)

2. SCSI or power cable connected to tape drive with SCSI ID

nn

3. Tape drive with SCSI ID

nn

(refer to the Help and Service

Information appendix of the tape drive’s User Guide)

4. System board or SCSI controller (run SCSI controller diagnostic to

determine if the SCSI bus is functioning properly.)

264-XXX-999

(Errors on multiple tape

drives, see error text for more info)

v

See error messages/text in the PC Doctor error log for detailed
information on each individual tape drive error.

301-XXX-000

(Failed keyboard test)

v

Keyboard

405-XXX-000

(Failed Ethernet test on

controller on the system board)

1.

Verify that Ethernet is not disabled in BIOS.

2. System board.

405-XXX-00N

(Failed Ethernet test on

adapter in PCI slot

n

)

1.

Adapter in PCI slot

n

2. System board

415-XXX-000

(Failed Modem test)

1.

Cable.
Note:

Ensure modem is present and attached to server.

2. Modem.

3. System board.

Error symptoms

You can use the error symptom table to find solutions to problems that have definite
symptoms.

If you cannot find the problem in the error symptom charts, go to “Starting the
diagnostic programs” on page 30 to test the server.

If you have just added new software or a new option and your server is not
working, do the following before using the error symptom charts:

v

Remove the software or device that you just added.

v

Run the diagnostic tests to determine if your server is running correctly.

v

Reinstall the new software or new device.

In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.

134

xSeries 235 Type 8671: Hardware Maintenance Manual and Troubleshooting Guide

Содержание xSeries 235

Страница 1: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Страница 2: ......

Страница 3: ...xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide ERserver...

Страница 4: ...are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s des...

Страница 5: ...o determine if the component being replaced is a customer replaceable unit CRU or a FRU Important safety information Be sure to read all caution and danger statements in this book before performing an...

Страница 6: ...te todas las declaraciones de precauci n y peligro ante de llevar a cabo cualquier operaci n Online support You can download the most current diagnostic BIOS flash and device driver files from http ww...

Страница 7: ...and Installation CD 18 ServerGuide features 18 Setup and configuration overview 19 System Partition 20 Typical operating system installation 20 Setting up or updating multiple servers 21 Installing y...

Страница 8: ...talling the adapter support bracket 54 Working with adapters 56 Adapter considerations 57 Installing a hot plug adapter slots 5 and 6 59 Installing a non hot plug adapter any slot 61 Cabling example f...

Страница 9: ...tion panel 115 Diskette drive 116 DASD backplane 117 Power supply non hot swap 118 Front fan housing 119 Hot swap card 120 Diagnostics panel card 121 Power reset card 122 Chapter 6 Symptom to FRU inde...

Страница 10: ...166 Grounding requirements 167 Safety notices multi lingual translations 167 Appendix C Notices 197 Edition notice 197 Trademarks 198 Important notes 198 Electronic emission notices 199 Federal Commun...

Страница 11: ...to this Hardware Maintenance Manual and Troubleshooting Guide the following xSeries 235 Type 8671 documentation is provided with your server v User s Guide The User s Guide provides general informatio...

Страница 12: ...is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed ju...

Страница 13: ...of the enclosure v Keyboard port v Mouse port v ATI Rage XL video controller on system board Compatible with SVGA and VGA 8 MB video memory Security features v Door and side cover lock v Power on and...

Страница 14: ...al number Operator information panel CD eject button CD ROM drive activity LED green Rack configuration Hard disk drive activity LED green Hard disk drive status LED amber Reset button Power control b...

Страница 15: ...er second the drive is being rebuilt When the LED flashes rapidly three flashes per second the controller is identifying the drive Model type serial number The model type identifies your server model...

Страница 16: ...DC power LED green Fan 1 LED Fan 2 LED Ethernet link status LED PCI X slot 5 attention LED PCI X slot 6 attention LED NMI button service use only Server with hot swap power supplies 1 2 AC power LED g...

Страница 17: ...n For any other combination of LEDs see Power supply LED errors on page 141 Operator information panel The following illustration shows the status LEDs on the operator information panel on the front o...

Страница 18: ...r control button to prevent accidental manual power off This disk known as the power control button shield comes with your server 2 After you plug the power cords of your server into the electrical ou...

Страница 19: ...5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power...

Страница 20: ...ver can be placed in Standby mode from the Remote Supervisor Adapter user interface Attention You must disconnect all the server power cords from the electrical outlets to remove all power from the se...

Страница 21: ...Manager on page 22 for more information v ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically de...

Страница 22: ...and Time System Security Start Options Advanced Setup Error Logs Save Settings Restore Settings Load Default Settings Exit Setup Configuration Setup Utility Notes 1 You can press F1 to display help in...

Страница 23: ...and time This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour format hour minute second v System Security Select this choice to set passwords or...

Страница 24: ...PCI configuration This choice appears only on the full Configuration Setup Utility main menu A warning message appears above the choices on this menu to alert you that the system might malfunction if...

Страница 25: ...estore Settings Select this choice to delete your changes v Load Default Settings Select this choice to cancel your changes v Exit Setup If you have made any changes and not saved them the program wil...

Страница 26: ...k You can then start the Configuration Setup Utility program and change the power on password Notes 1 Before changing any switch settings or moving any jumpers turn off the server then disconnect all...

Страница 27: ...built in menu driven configuration utility program that you can use to v Perform a low level format of a SCSI hard disk drive v Set a SCSI device scan order v Set a SCSI ID for a controller Notes 1 T...

Страница 28: ...g them automatically If a later version of the ServerGuide program is available you can download a free image of the ServerGuide Setup and Installation CD or you can purchase the CD To download the la...

Страница 29: ...Includes an online README file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do no...

Страница 30: ...g and Play adapters are configured automatically Non Plug and Play adapters or non IBM adapters might require switch settings additional device drivers and installation after the operating system is i...

Страница 31: ...stem takes control to complete the installation Setting up or updating multiple servers You can use the ServerGuide program to create diskettes that help you set up or update multiple servers You can...

Страница 32: ...capability which enables simultaneous transmission and reception of data on the Ethernet local area network LAN You do not need to set any jumpers or configure the controller for your operating syste...

Страница 33: ...Update Utility program for your server from the IBM Support Web site at http www ibm com pc support Then run the Integrated System Management Firmware Update Utility program to create a diskette to u...

Страница 34: ...24 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 35: ...ccur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sharing one or more external storage devices Before you run diagnostics verify that the f...

Страница 36: ...nel System Error LED if it is on see Diagnostic panel system error LED on page 128 8 Check the System Error log If an error was recorded by the system see Chapter 6 Symptom to FRU index on page 125 9...

Страница 37: ...major components of your server See Diagnostic programs and error messages on page 29 for more information v Light Path Diagnostics Your server has light emitting diodes LEDs to help you identify pro...

Страница 38: ...the service processor You can view the contents of the System Error log from the Configuration Setup Utility program or from the diagnostic programs Viewing error logs from the Configuration Setup Uti...

Страница 39: ...a hard disk drive ignore any message that indicates that the BIOS is not installed Diagnostic programs and error messages The server diagnostic programs are stored in upgradeable read only memory ROM...

Страница 40: ...discovers an error User Aborted This result occurs when you stop the diagnostic test before it is complete Not Applicable This result occurs when you specify a diagnostic test for a device that is no...

Страница 41: ...ew server configuration information such as system configuration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top...

Страница 42: ...stem error that occurred see Light Path Diagnostics on page 34 Your server is designed so that any LEDs that are illuminated remain illuminated when the server shuts down provided that the ac power so...

Страница 43: ...on LED flashes approximately once per second when it is on The meaning of the attention LEDs is defined by your operating system See your operating system documentation to determine if your operating...

Страница 44: ...Fan 2 LED NMI button service use only For more information about the ac and dc power LEDs see Power supply LED errors on page 141 Light Path Diagnostics If the system error LED in the operator informa...

Страница 45: ...rmation about the service processor Remind button You can use the Remind button to place the front panel system error LED into the Remind mode By pressing the button you acknowledge the failure but in...

Страница 46: ...t 1 Update POST BIOS from the menu that contains various flash update options 8 When prompted as to whether you want to save the current code to a diskette press N 9 When prompted to choose a language...

Страница 47: ...termine whether the hub supports auto negotiation If it does not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub v Check the Ethernet controll...

Страница 48: ...ceive activity LED does not work Check the following v Make sure that you have loaded the network device drivers v The network might be idle Try sending data from this server v Run diagnostics on the...

Страница 49: ...ted Ethernet controller might display messages from certain device drivers The latest information available concerning these messages will be made available at the IBM Support Web site at http www ibm...

Страница 50: ...40 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 51: ...rver monitor and any other options that you intend to install v Back up all important data before you make changes to disk drives v For a list of supported options for your server go to http www ibm c...

Страница 52: ...dy to install them To reduce the possibility of electrostatic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Handle th...

Страница 53: ...moved and so on The following illustration shows the major components in your server Note The illustrations in this document might differ slightly from your hardware Microprocessor Memory modules Powe...

Страница 54: ...r installable options DIMM 1 J7 DIMM 2 J9 DIMM 3 J11 DIMM 4 J12 DIMM 5 J14 DIMM 6 J15 Battery BH1 VRM 2 J1 Microprocessor 2 U9 Microprocessor 1 U13 VRM 1 J17 Remote Supervisor Adapter J27 PCI slot 1 3...

Страница 55: ...rs on the system board Power J4 Power signal J10 Center fans J18 IDE CD ROM drive J21 Diskette drive J22 Light Path Diagnostics panel J23 Operator information panel J24 SCSI channel A J44 SCSI channel...

Страница 56: ...hows the location of the input output external port connectors on the system board Front USB J29 Keyboard J2 Mouse J3 Parallel J5 Serial J8 RS 485 J13 Rear USB J16 Video J19 Ethernet J26 46 xSeries 23...

Страница 57: ...em board switch block SW1 and jumper blocks J28 and J42 on the system board System board switch block SW1 1 2 3 4 5 6 7 8 OFF 1 2 3 1 2 3 1 2 3 1 2 3 1 2 Disabled 1 2 Normal 2 3 Enabled 2 3 Update Boo...

Страница 58: ...Changing the position of this switch does not affect the administrator password check if an administrator password is set See Choices available from the Configuration Setup main menu on page 12 for ad...

Страница 59: ...5 DIMM 1 error LED CR16 DIMM 2 error LED CR17 DIMM 3 error LED CR18 DIMM 4 error LED CR20 DIMM 5 error LED CR22 DIMM 6 error LED CR23 Service processor activity LED CR67 PCI bus A error LED CR66 PCI X...

Страница 60: ...lowing steps to remove the server door 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unlock and open...

Страница 61: ...ver left side cover 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Push the plastic cover release latc...

Страница 62: ...owing steps to remove the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Press up on the bezel r...

Страница 63: ...A N T P O W E R S U P P L Y 1 2 3 A B 1 2 3 F A N T E M P E R A T U R E Complete the following steps to remove the server top cover 1 Review the information in Installation guidelines on page 41 Hand...

Страница 64: ...zel to the right to disengage the tabs 5 Remove the bezel from the server and store the bezel in a safe place Removing and installing the adapter support bracket When working with some options you mus...

Страница 65: ...mbly out of the guides then remove it from the server Air baffle assembly 4 Disconnect any cables that are connected to the full length adapters 5 Lift the adapter retention clip on top of the adapter...

Страница 66: ...ted and to reconnect the center fan cable to connector J18 on the system board 8 Continue with the option installation or removal procedure Working with adapters This section describes how to install...

Страница 67: ...ters and non hot plug adapters in any expansion slot v The 32 bit PCI slot supports 5 0 V signaling PCI adapters it does not support 3 3 V signaling adapters v The 64 bit PCI X slots 2 through 6 suppo...

Страница 68: ...e ribbon cable that comes with the adapter to connect the adapter to the Remote Supervisor Adapter connector J27 on the system board v The system scans PCI and PCI X slots 1 through 6 to assign system...

Страница 69: ...your operating system documentation for additional information 3 You do not have to turn off the server to install hot plug adapters in the hot plug slots However you must turn off the server when pe...

Страница 70: ...e electronic emissions characteristics of the system and ensures proper cooling of system components 7 Remove the expansion slot cover from the server Store it in a safe place for future use 8 If you...

Страница 71: ...Enable the hot plug PCI X slot from your operating system When the hot plug PCI X slot is enabled the power LED for that hot plug PCI X slot comes on See the documentation that comes with your operati...

Страница 72: ...g an adapter in PCI X slot 5 or 6 slide the adapter retention latch release toward the rear of the server and hold it there while you lift the adapter retention latch to the unlocked open position as...

Страница 73: ...ter In slot 5 or 6 make sure the latch is in the locked closed position 11 If you installed a full length adapter close the adapter retention clip on the adapter support bracket Otherwise continue wit...

Страница 74: ...ller other than ServeRAID 5i Notes 1 See the documentation that comes with your adapter for any cabling instructions 2 Cable identifiers are printed on the cables that come with your server and option...

Страница 75: ...he plastic dividers between the Active PCI X adapter slots 10 Reinstall the adapters that you removed If you have not yet installed the ServeRAID controller install it now See Installing a hot plug ad...

Страница 76: ...or the second backplane and then continue with step 15 Otherwise continue with step 15 The following illustration shows how to route two SCSI cables from backplanes to the ServeRAID controller in PCI...

Страница 77: ...backplane that you install adjacent to the standard hot swap hard disk drive backplane It also includes the SCSI cable you need to install the option Your server supports a maximum of two hot swap dri...

Страница 78: ...eft side cover and bezel tower model on page 51 or Removing the server top cover and bezel rack configuration on page 53 3 If necessary remove the air baffle assembly adapter support bracket adapters...

Страница 79: ...D backplane to the new 3 Pack SCSI backplane as shown in the following illustration This illustration shows the rear connectors on the 3 Pack SCSI backplane as viewed from the rear of the server SCSI...

Страница 80: ...the air baffle assembly adapters plastic dividers and adapter support bracket in step 3 on page 68 reinstall them see Removing and installing the adapter support bracket on page 54 Note Make sure tha...

Страница 81: ...he advantage of continuing to operate your system while a hard disk drive is removed or installed These drives are known as hot swap drives Each hot swap drive has two indicator LEDs see Server contro...

Страница 82: ...y D SCSI ID 0 SCSI ID 1 SCSI ID 2 SCSI ID 3 SCSI ID 4 SCSI ID 5 Hot swap bays Hard disk drive activity light Hard disk drive status light USB connector Note The SCSI IDs for the hot swap drives are pr...

Страница 83: ...re arranged vertically in the standard hard disk drive cage the bay numbers are 0 through 5 from bottom to top In the rack configuration the hot swap bays are arranged horizontally in the standard har...

Страница 84: ...hot swap bay a Ensure that the tray handle is open that is perpendicular to the drive b Align the drive assembly with the guide rails in the bay c Gently push the drive assembly into the bay until the...

Страница 85: ...l drive bays on page 72 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Turn off the server and disconn...

Страница 86: ...nto the sides of the drive c Store the filler panel for later use d Align the slide rails on the drive with the guide rails in the bay then slide the drive into the bay until it snaps into place 8 Rep...

Страница 87: ...type and technology You can mix compatible DIMMs from various manufacturers 6 Each DIMM pair does not have to contain DIMMs of the same size speed type and technology as the first pair 7 Install only...

Страница 88: ...M 2 J9 DIMM 1 J7 Before you begin read the documentation that comes with your option Complete the following steps to install a DIMM 1 Review the information in Installation guidelines on page 41 Handl...

Страница 89: ...move the DIMM from the package 6 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM keys align correctly with the connector on the system b...

Страница 90: ...sor internal and external clock frequencies must be identical You can use the Configuration Setup Utility program in your server to determine the specific type of microprocessor on your system board F...

Страница 91: ...2 U9 Microprocessor 1 U13 Note For additional illustrations of the system board components see System board option connectors on page 44 Complete the following steps to install an additional micropro...

Страница 92: ...cessor 2 Microprocessor baffle Microprocessor release lever 7 Install a VRM in the corresponding VRM connector J1 a Center the VRM over the connector Make sure that the VRM is oriented and aligned cor...

Страница 93: ...ttom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the microprocessor or heat sink becomes contaminated contact your service technician b Align and place th...

Страница 94: ...pply replacement procedure review the following Notes 1 Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these c...

Страница 95: ...a hot swap power supply 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Unplug the power cord from the...

Страница 96: ...utlet Note You can route the power cord through the power cord restraint bracket on the rear of the server tower model only 6 If the server is not on turn on the server 7 Verify that the dc power LED...

Страница 97: ...ch Before you continue with the power supply removal and installation procedure review the following information Notes 1 During normal operation both hot swap power supply bays must have power supplie...

Страница 98: ...sconnect all power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the serv...

Страница 99: ...the power supply from the server making sure the cables do not snag on the chassis or system board Note You might need to insert a fingernail or screwdriver blade behind one corner of the power suppl...

Страница 100: ...an be attached to each connector on the system board backplanes or devices a Connect the small device power cable P7 to the back of the diskette drive Note You might need to remove the diskette drive...

Страница 101: ...er cord restraint bracket on the rear of the server tower model only 11 If the server is not on turn on the server 12 Verify that the dc power LED and the ac power LED on each power supply are lit ind...

Страница 102: ...erver bezel and top cover rack configuration on page 99 Replacing a center fan Complete the following steps to replace center fan 3 or 4 in connector J18 1 Review the information in Installation guide...

Страница 103: ...h a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy metals must not be disposed of with...

Страница 104: ...r top cover and bezel rack configuration on page 53 4 Lift the adapter retention bracket on top of the adapter support bracket then remove the full length adapters and plastic dividers see Working wit...

Страница 105: ...tely 20 seconds after you plug the power cord of your server into an electrical outlet before the power control button becomes active 11 Start the Configuration Setup Utility program and set configura...

Страница 106: ...e information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the bezel into the matching h...

Страница 107: ...lace the bottom lip of the left side cover over the bottom edge of the server chassis 3 Rotate the left side cover to a vertical position inserting the tabs at the top of the left side cover into the...

Страница 108: ...ety information on page 163 2 Set the door on the bottom hinge 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing the top of the door toward the server until th...

Страница 109: ...l the bezel 1 Review the information in Installation guidelines on page 41 Handling static sensitive devices on page 42 and Safety information on page 163 2 Insert the two tabs on the bottom of the be...

Страница 110: ...into properly grounded electrical outlets Note If necessary see Input output connectors on page 104 for connector locations The Rack Installation Instructions provided on the IBM xSeries Documentatio...

Страница 111: ...power cords and external cables Turning off the server on page 9 then remove the server cover see Removing the server left side cover and bezel tower model on page 51 or Removing the server top cover...

Страница 112: ...HDD option Two cable restraint brackets are on the rear of the tower model servers After you connect the cables to the selected devices you can use these cable restraint brackets to manage the cable r...

Страница 113: ...an optional Remote Supervisor Adapter in your server use the RS 485 ports on the Remote Supervisor Adapter and not the integrated RS 485 ports on the back of your server USB cabling There are three U...

Страница 114: ...Ultra320 SCSI connectors on the system board v One serial port v Three Universal Serial Bus USB version 1 1 ports USB 1 and USB 2 on the rear USB 3 on the front v One Ethernet port v Two communication...

Страница 115: ...evices and I O Ports then press Enter 4 Select the parallel port then use the arrow keys to advance through the available settings Note When you configure the parallel port as bidirectional use an IEE...

Страница 116: ...nel supports up to 15 SCSI devices This controller uses v Double transition clocking to achieve up to 320 MB per second data transfer rates v Domain name validation to negotiate compatible data transf...

Страница 117: ...channels can have duplicate SCSI IDs Table 8 and Table 9 list the SCSI IDs for the hard disk drives and backplanes that are connected to one channel In the typical configuration the standard hard dis...

Страница 118: ...erver and watch the monitor screen 2 When the message Press F1 for Configuration Setup appears press F1 3 From the main menu select Devices and I O Ports then press Enter Note The Devices and I O Port...

Страница 119: ...es USB technology provides up to 12 Mb per second Mbps speed with a maximum of 127 devices and a maximum cable length of five meters 16 ft USB port connectors Each USB port has an external connector o...

Страница 120: ...There is an RJ 45 Ethernet connector on the back of the server See System board external port connectors on page 46 for the location of this connector The following illustration shows the pin number...

Страница 121: ...Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 Complete the following steps to re...

Страница 122: ...over is facing up 4 Remove the cover see Removing the left side cover on page 51 5 Disconnect and remove adapters and spacers see Working with adapters on page 56 6 Remove the two central fans see Rep...

Страница 123: ...is securely in place 15 Reverse steps 5 on page 112 through 11 on page 112 to replace the components that were removed Note When reassembling the components in the server be sure to route all cables...

Страница 124: ...Loosening one screw fully before loosening the other screw will help to break the thermal bond that adheres the heat sink to the microprocessor b Pull the heat sink off of the microprocessor Micropro...

Страница 125: ...hed devices 2 Disconnect all external cables and power cords from the back of the server 3 Remove the server cover see Removing the left side cover on page 51 4 Remove the front bezel see Removing the...

Страница 126: ...tion panel b Secure the cable in the cable clamps along the inside of the chassis c Fit the left tab in the rack configuration this is the top tab into the lip on the chassis and then press on the rig...

Страница 127: ...ward the rear of the drive insert the other pin into the notch near the front of the drive d Press in on the metal strip in the rail to secure the rail to the drive DASD backplane Complete the followi...

Страница 128: ...v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server Note If your server is a tower model you might f...

Страница 129: ...following steps to remove the blower housing Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensiti...

Страница 130: ...the front of the chassis Hot swap card Complete the following steps to remove the hot swap card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 1...

Страница 131: ...lowing steps to remove the diagnostics panel card Note v Read Installation guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sen...

Страница 132: ...ion guidelines on page 41 v Read the safety notices at Safety information on page 163 v Read Handling electrostatic discharge sensitive devices on page 166 1 Turn off the server 2 Disconnect all exter...

Страница 133: ...the system board J47 9 Press the tab on the front of the power reset card and lift it out from inside the chassis 10 To replace the power reset card reverse the previous steps threading the cable care...

Страница 134: ...124 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 135: ...e the error symptom Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further act...

Страница 136: ...upt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard controller failed 1 System board 2 Keyboard 2 2 3 CMOS power failure and checksum checks fai...

Страница 137: ...on a 3 boot reset see Using the Configuration Setup Utility program on page 11 2 DIMMs 3 Memory board 4 System board 4 4 4 Optional system management adapter not installed in slot 1 or not functionin...

Страница 138: ...s a complete list of diagnostics panel LEDs followed by the FRU or action for correcting the problem The information in the table is valid only when the system error LED is lit Notes 1 If a diagnostic...

Страница 139: ...BUS LED 1 Unplug the server for 30 seconds and then retry 2 Reflash or update firmware for ISMP BIOS 3 System board POWER SUPPLY 1 LED on 1 Check the dc good LED on power supply 1 If it is off replace...

Страница 140: ...System board 001 250 000 Failed system board ECC v System board 001 250 001 Failed system board ECC v System board 005 XXX 000 Failed video test v System board 011 XXX 000 Failed COM1 serial port test...

Страница 141: ...nfiguration status and see the ServeRAID Hardware Maintenance Manual for more information 2 Cable 3 SCSI backplane 4 Adapter 075 XXX 000 Failed power supply test v Power supply 089 XXX 001 Failed micr...

Страница 142: ...dapter and system board 1 Reseat I2C cable between the Advanced System Management Adapter in PCI slot 1 J32 and the system board J27 2 I2C cables 3 Advanced System Management adapter 4 System board 16...

Страница 143: ...CD ROM drive cables 2 CD ROM drive 3 System board 217 198 XXX Could not establish drive parameters 1 Check cable and termination 2 SCSI backplane 3 Hard disk 217 XXX 000 Failed BIOS hard disk test Not...

Страница 144: ...IOS 2 System board 405 XXX 00N Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to s...

Страница 145: ...kette contains the necessary files to start the server v The software program is working properly v The cable is installed correctly in the proper orientation 2 Run diskette drive diagnostics 3 Cable...

Страница 146: ...the server and attached options v When the server is turned on air is flowing from the rear of the server at the fan grill If there is no airflow the fan is not working This causes the server to over...

Страница 147: ...system management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restar...

Страница 148: ...program is not setting a display mode higher than the capability of the monitor v The primary monitor cable is connected to the C2T device breakout cable v You installed the necessary device drivers...

Страница 149: ...SCSI option verify that v The cables for all external SCSI options are connected correctly v The last option in each SCSI chain or the end of the SCSI cable is terminated correctly v Any external SCS...

Страница 150: ...e serial port see Serial cabling on page 103 and Serial port connectors on page 108 1 Verify that v The device is compatible with the server v The serial port is enabled and is assigned a unique addre...

Страница 151: ...and jumpers on page 47 Note See System on page 156 to determine which components should be replaced by a field service technician AC good LED DC good LED Description FRU action Off Off No power to sy...

Страница 152: ...oad the default settings and any additional desired settings then save the configuration 1 Run the Configuration Setup Utility program 2 Battery 3 Failing device 4 System board 163 Real time clock err...

Страница 153: ...arity configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disable...

Страница 154: ...agnostic LED board not found 1 Power switch assembly 2 System board 1600 The system management processor is not functioning Do the following before replacing a FRU 1 Ensure that a jumper is not instal...

Страница 155: ...gnostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure 1 Video adapter if installed 2 System board 2462 Video memory configuration error 1 Video adapter...

Страница 156: ...adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter...

Страница 157: ...AE or E1 However when viewed from the System Error Log the messages will appear as text To determine a possible error condition for the service processor see the System Error Log see Viewing error lo...

Страница 158: ...1 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability consi...

Страница 159: ...1 Add another power supply 2 Remove options from system 3 System can continue to operate without redundancy protection if steps1 and 2 are not followed System under recommended voltage for x level war...

Страница 160: ...o DASD temperature sensor x level critical DASD area reported temperature outside recommended operating range v Ensure that the system is being properly cooled see System reliability considerations on...

Страница 161: ...r J10 of system board 2 DASD backplane 3 System board Failure reading I2C device Check device on bus 4 v System board Undetermined problems Use the information in this section if the diagnostic tests...

Страница 162: ...ne type and model v Microprocessor or hard disk upgrades v Failure symptom Do diagnostics fail What when where single or multiple systems Is the failure repeatable Has this configuration ever worked I...

Страница 163: ...Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Chapter 6 Symptom to FRU index 153...

Страница 164: ...154 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 165: ...Chapter 7 Parts listing for the xSeries 235 This parts listing supports the xSeries 235 Type 8671 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Copyright IBM Corp 2002 155...

Страница 166: ...mm all models 09N9474 CRU 17 Microprocessor 1 8 0K L3 Models Models 11X 1AX 24P3525 FRU 17 Microprocessor 2 0 0K L3 Models 21X 2AX 25P2671 FRU 17 Microprocessor 2 2 0K L3 Models 31X 3AX 32P8582 FRU 1...

Страница 167: ...in all models 59P4199 CRU Cable SCSI 1 drop all models 21P9703 CRU Cable blower all models 37L6063 CRU Cable rear fan all models 21P9681 CRU Cable fan all models 21P9684 CRU Cable switch CD all models...

Страница 168: ...The cord set should have the appropriate safety approvals for the country in which the equipment will be installed IBM power cords for a specific country or region are usually available only in that c...

Страница 169: ...nican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Japan Korea South Liberia Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad...

Страница 170: ...160 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 171: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Страница 172: ...usage configuration and software problems with xSeries servers IntelliStation workstations and appliances For information about which products are supported by Support Line in your country or region...

Страница 173: ...auses hazards to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v...

Страница 174: ...ction Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box t...

Страница 175: ...of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users...

Страница 176: ...otes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handlin...

Страница 177: ...ement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions v Statement 1 DANGER Electrical current from power telephone...

Страница 178: ...operly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations v...

Страница 179: ...do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disco...

Страница 180: ...odos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qu...

Страница 181: ...bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o seguinte v...

Страница 182: ...a ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectados da fon...

Страница 183: ...Appendix B Related service information 173...

Страница 184: ...174 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 185: ...Appendix B Related service information 175...

Страница 186: ...176 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 187: ...Appendix B Related service information 177...

Страница 188: ...178 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 189: ...Appendix B Related service information 179...

Страница 190: ...180 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 191: ...s tout quipement connect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d...

Страница 192: ...nt install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivantes v N ouvrez pas ces produi...

Страница 193: ...ation ne coupent pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d...

Страница 194: ...ungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wasser oder andere Einfl...

Страница 195: ...eiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine...

Страница 196: ...l wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden d...

Страница 197: ...ualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sol...

Страница 198: ...li Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura d...

Страница 199: ...alimentatore non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cav...

Страница 200: ...190 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 201: ...Appendix B Related service information 191...

Страница 202: ...192 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 203: ...de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encie...

Страница 204: ...local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire la...

Страница 205: ...corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desconect...

Страница 206: ...196 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 207: ...XPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied...

Страница 208: ...dows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java...

Страница 209: ...s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en...

Страница 210: ...e laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modificati...

Страница 211: ...Japanese Voluntary Control Council for Interference VCCI statement Appendix C Notices 201...

Страница 212: ...202 xSeries 235 Type 8671 Hardware Maintenance Manual and Troubleshooting Guide...

Страница 213: ......

Страница 214: ...Part Number 59P6524 1P P N 59P6524...

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