If
your
warranty
covers
the
storage
unit
or
you
have
a
service
maintenance
agreement,
you
can
respond
in
the
following
way:
v
Contact
your
authorized
service
representative.
v
Describe
the
error
message,
error
code,
or
problem
that
you
have
observed.
Note:
Your
warranty
agreement
or
service
maintenance
agreement
might
be
affected
if
you
perform
your
own
maintenance.
Use
the
following
topical
descriptions
of
the
messages
generated
by
or
through
the
storage
unit
to
help
you
describe
the
problem
to
your
service
representative.
Managing
informational
messages
from
the
storage
unit
Informational
messages
are
issued
through
the
storage
unit
as
special
events
occur.
Your
system
administrator
determines
how
these
messages
should
be
handled.
Type
of
informational
message
An
informational
message
is
issued
when
your
service
provider
runs
the
customer-notification
diagnostic
test.
This
test
verifies
that
messages
are
being
received
by
those
who
should
receive
them.
You
need
to
attach
your
LAN
to
the
DS
Network
to
receive
messages
from
the
storage
unit.
Managing
the
storage
unit
error
messages
The
storage
unit
generates
error
messages
when
it
detects
a
situation
that
requires
customer
action.
This
section
describes
the
type
of
information
provided
so
that
you
can
take
the
necessary
steps
to
resolve
the
error
condition.
In
most
cases
you
will
need
to
call
your
IBM
service
representative.
By
providing
the
listed
information
your
IBM
service
representative
will
have
an
idea
where
to
begin
to
resolve
the
problem.
Purpose
The
error
messages
from
the
storage
unit
typically
contain
the
following
fields.
Product
manufacturer
ID
and
date
The
ID
of
the
storage
unit
and
the
date
that
it
was
manufactured.
Storage
unit
location
The
installer
enters
the
storage
unit
location
during
the
initial
installation
of
the
product.
Product
machine
type
and
model
number
Assigned
by
IBM
at
time
of
manufacturing.
Product
serial
number
Assigned
by
IBM
at
time
of
manufacturing.
Customer
voice
phone
number
The
phone
number
for
customer
voice
contact.
LMC
level
of
local
storage
server
The
level
of
the
licensed
machine
code
(LMC)
of
your
primary
storage
unit.
LMC
level
of
remote
storage
server
The
level
of
the
LMC
of
your
secondary
or
backup
storage
unit.
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DS8000
User’s
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