![background image](http://html1.mh-extra.com/html/ibm/totalstorage-ds8000/totalstorage-ds8000_user-manual_4109708183.webp)
Report
time
and
date
stamp
The
time
that
this
report
was
generated.
Problem
ID
The
problem
ID
that
is
assigned
to
this
problem
by
the
storage
unit.
The
service
provider
uses
this
problem
ID
to
access
detailed
problem
information.
SRN/SRC
A
detailed
error
code
that
the
service
provider
uses.
Problem
status
The
problem
status
state.
Description
A
description
of
the
problem.
Additional
message
Any
additional
information
that
is
available.
Reporting
resource
The
coded
resource
name
that
the
service
provider
uses
during
the
repair
process.
Failure
occurred
The
date
and
time
when
the
failure
first
occurred.
Last
occurrence
The
date
and
time
the
last
occurrence
was
noted.
Failure
count
The
number
of
times
that
this
failure
occurred.
Presentation
interval
The
time
between
successive
copies
of
this
problem.
Remaining
presentations
The
number
of
additional
times
this
notification
will
be
sent.
Isolation
procedure
A
pointer
to
a
special
procedure
in
the
online
service
information
center.
Failure
actions
Actions
that
the
service
provider
can
take.
Probable
cause
Information
for
the
service
provider.
Failure
cause
Information
for
the
service
provider.
The
following
fields
are
the
most
useful
to
you
in
identifying
DDM
failures:
v
Description
v
Reporting
resource
v
Last
occurrence
Appendix.
Troubleshooting
157
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